Adams Auto Group of Little Ferry

TLDR: Car was listed around $16–17k but turned into abnormal jump of ~$23k out-the-door. Car wasn’t ready, had visible issues/mods, and didn’t match the price. Long process with little flexibility. Even accounting for taxes and only add-on was GAP, the numbers didn’t justify the jump. Ask for OTD upfront or you’ll waste your time like I wasted hours here. Sat around waiting for them to have the car “ready” and couldn't figure who had the car at the time of my appointment. Overall, not a great experience! Went in to see a car listed in the paterson branch around $16–17k and had a very different experience once I got there. The car was not ready when I arrived and still needed work. When I finally saw it, the condition didn’t match how it was priced. The headlights were cloudy, the front bumper alignment was off, and the interior had multiple aftermarket modifications (red trim pieces, mismatched panels). It was clearly not a clean, stock vehicle. Despite that, the pricing discussion went in a completely different direction. The out-the-door number presented was around $23k , which is far above what the listing and condition justify. When I tried to negotiate based on the actual condition of the car, there was very little flexibility. The process also took a long time with a lot of back and forth, and it felt like the focus was more on structuring the deal than being transparent about the real total price upfront. If you’re considering this dealership, ask for the full out-the-door price before you go, and make sure the car is actually ready to be shown. It can save you a lot of time. Overall, not a great experience!!!!!!

BUYERS BEWARE!!!! The 5 Star REVIEWS are all lies!!!! **2014 Cadillac Review of Adams Auto Group** My experience with Adams Auto Group has been far from satisfactory. From the very first day, I had to return to the dealership three times within the first 3 days, due to a persistent check engine light. During my initial visit, my sales representative “Ferris” seemed unaware of my situation but eventually acknowledged me. They attempted to resolve the issue by tampering with instead of replacing a faulty sensor on the engine. Unfortunately, shortly after leaving, the check engine light reactivated, and I also began to notice a vibration while braking. I contacted them right away, and they assured me that they would order the necessary sensor. Two days later, I returned to the dealership. This time, I was informed that they would also order new brakes and rotors. However, when I picked up the car two days after that, the vibration and shaking at speeds above 40 mph persisted, indicating that the car might need balancing or alignment. Feeling frustrated with the repeated trips, I requested that my sales representative “Ferris” to accompany me on a test drive to address these ongoing issues. However, I was told he wasn’t a mechanic and that only someone from the service department could join me. They promised to call the following week, but after six days without any communication, I took matters into my own hands and paid out of pocket to have the car inspected, balanced, and aligned at a local Costco. At this point, I suspect the next time I hear from them will be when my license plates finally arrive. It’s disheartening to see the level of customer service diminish after the contract was signed. Good referrals and repeat customers are crucial for any business, yet it feels like my transaction was all that mattered. This seems to be a common trend in today's sales environment. After over ten days without a call regarding my complaint, I reached out three days before my temporary plate expired on July 31, 2024. I was assured that my plates would arrive around 5 PM the next day. When I called back after that time, I received the same vague response. Two days later, with no follow-up and my plates still not in hand, I experienced another issue: the sunroof leaked during a rainstorm, leading me to believe I had purchased a lemon. On the morning of August 3, 2024, I returned to the dealership and requested a test drive with Adam, the owner and his son “Ferris” my sales representative, so he could experience the roughness of the ride firsthand. After a quick drive, he claimed the problem was simply that the tires needed to be rotated from front to back, assuring me that this would resolve that issue, as for leaking of sunroof, all appears to be clear. I was also told that the actual plates would arrive on Monday, August 5, 2024. So, my ongoing nightmare continues! To potential buyers: be cautious when considering Adams Auto Group. Purchasing a used car is always a gamble, and my experience has left me deeply disappointed. I wish I had chosen a different dealership. This has been the longest and most frustrating 30-plus days of my life! I will never recommend or return to this dealership! The REVIEWS are all LIES!!!

BUYERS BEWARE!!!! The REVIEWS are all lies!!!! **2014 Cadillac Review of Adams Auto Group** My experience with Adams Auto Group has been far from satisfactory. From the very first day, I had to return to the dealership three times within the first 3 days, due to a persistent check engine light. During my initial visit, my sales representative “Ferris” seemed unaware of my situation but eventually acknowledged me. They attempted to resolve the issue by tampering with instead of replacing a faulty sensor on the engine. Unfortunately, shortly after leaving, the check engine light reactivated, and I also began to notice a vibration while braking. I contacted them right away, and they assured me that they would order the necessary sensor. Two days later, I returned to the dealership. This time, I was informed that they would also order new brakes and rotors. However, when I picked up the car two days after that, the vibration and shaking at speeds above 40 mph persisted, indicating that the car might need balancing or alignment. Feeling frustrated with the repeated trips, I requested that my sales representative “Ferris” to accompany me on a test drive to address these ongoing issues. However, I was told he wasn’t a mechanic and that only someone from the service department could join me. They promised to call the following week, but after six days without any communication, I took matters into my own hands and paid out of pocket to have the car inspected, balanced, and aligned at a local Costco. At this point, I suspect the next time I hear from them will be when my license plates finally arrive. It’s disheartening to see the level of customer service diminish after the contract was signed. Good referrals and repeat customers are crucial for any business, yet it feels like my transaction was all that mattered. This seems to be a common trend in today's sales environment. After over ten days without a call regarding my complaint, I reached out three days before my temporary plate expired on July 31, 2024. I was assured that my plates would arrive around 5 PM the next day. When I called back after that time, I received the same vague response. Two days later, with no follow-up and my plates still not in hand, I experienced another issue: the sunroof leaked during a rainstorm, leading me to believe I had purchased a lemon. On the morning of August 3, 2024, I returned to the dealership and requested a test drive with Adam, the owner and his son “Ferris” my sales representative, so he could experience the roughness of the ride firsthand. After a quick drive, he claimed the problem was simply that the tires needed to be rotated from front to back, assuring me that this would resolve that issue, as for leaking of sunroof, all appears to be clear. I was also told that the actual plates would arrive on Monday, August 5, 2024. So, my ongoing nightmare continues! To potential buyers: be cautious when considering Adams Auto Group. Purchasing a used car is always a gamble, and my experience has left me deeply disappointed. I wish I had chosen a different dealership. This has been the longest and most frustrating 30-plus days of my life! I will never recommend or return to this dealership! The REVIEWS are all LIES!!!

Excellent service, as a customer I can tell that this was an exceptional buying experience- no pressure. I definitely recommend Adam's auto group.

I recently purchased a used vehicle from Adam’s Auto Group in Little Ferry, New Jersey. I especially want to recognize my salesperson, Cheyenne. He stayed in contact with me during the process and facilitated the transfer of necessary paper work. Although the car I originally wanted was sold (a misunderstanding of certain terminology – “Deposit” vs. “Down Payment”), Cheyenne worked (even on his day off) to make sure that my second choice proceeded without a hitch. The staff at Adam’s is helpful and knowledgeable, and their vehicles are top-notch. I would, however, suggest that better communication between the two locations (they also have a store in Paterson N.J.) would make the buying experience less fragmented and feel more “of-a-piece”.

Great fast friendly service didn’t take long to get approved the xxxx with north east Kia .com you should go to adams auto group you want be disappointed

Everything went smoothly can’t complain this is my second car I’m buying from this company try them out you won’t regret it and let us know about it.

At first I throught that It, was a good dealership, when it was all said and done. I have second thoughts. Because they listed the car price at 18,000, the because I did not finance the car but paid CASH, the price of the car JUMPED to 23,000. This was not a fair deal after all. That practice should STOP IMMEDIATELY. A better informed public can make a more informed DEAL.

Wasted of time I went to view the vehicle and we agreed at a price and that it was over price of $17500. Due to a lot of parts needing to be fixed we negotiated n I waited 4 truck 2013 BMW X5 to be Fix and they didn’t fix any thing on the truck smh and try force optimal warranty on me i didn’t needed... I drove from my home Pennsylvania multiple times and waste my time and now they’re applying my credit to Multiple loan establishments n I told u guys twice I don’t want truck no more bad Business

Seleem is the best finance manager ever he’s very patient with his customer explaining contracts to until understanding everything in the contract everything about the numbers and car they buying I like dealing with him and everyone’s in this dealership