Trust Auto

This used car lot, Trust Auto, sold me a car that broke down and over heated 3 days after I drove it off their lot. The water pump failed causing the car to overheat and the coolant expansion tank to crack. Warning code notes indicate that they should have been aware of the problem before they sold it to me. They refused to allow the mechanic that the car was at to fix it and insisted that their own, non-certified mechanic perform the repairs. They knowingly performed a shotty repair on the car after they got it back, too. Only the water pump and not the cracked coolant expansion tank, hoses, or thermostat was repaired. They claimed that those parts were fine and that I was trying to get them to perform unnecessary repairs on their dime (even though I wasn’t). A mere 2 weeks later all the coolant was spilling out of the car and had to be towed to the nearest BMW mechanic to replace the cracked expansion tank. Now they are refusing to pay me back for these additional repairs and the owner has not returned my call in a week. I filed a complaint with the BBB. They are not an accredited business with the BBB. I had no recourse under Maryland's Lemon Law since it was a used car but I have hired an attorney to represent me in hopes of recovering the money for the repairs that have already been done and anything else that should arise from their mechanic's poor repair. In short, these guys are the reason why people should avoid used car lots. I should have known better and stayed away!

AVOID AVOID AVOID!!! This used car lot, Trust Auto, sold me a car that broke down and over heated 3 days after I drove it off their lot. The water pump failed causing the car to overheat and the coolant expansion tank to crack. Warning code notes indicate that they should have been aware of the problem before they sold it to me. They refused to allow the mechanic that the car was at to fix it and insisted that their own, non-certified mechanic perform the repairs. They knowingly performed a shotty repair on the car after they got it back, too. Only the water pump and not the cracked coolant expansion tank, hoses, or thermostat was repaired. They claimed that those parts were fine and that I was trying to get them to perform unnecessary repairs on their dime (even though I wasn’t). A mere 2 weeks later all the coolant was spilling out of the car and had to be towed to the nearest BMW mechanic to replace the cracked expansion tank. Now they are refusing to pay me back for these additional repairs and the owner has not returned my call in a week. I filed a complaint with the BBB. They are not an accredited business with the BBB. I had no recourse under Maryland's Lemon Law since it was a used car but I have hired an attorney to represent me in hopes of recovering the money for the repairs that have already been done and anything else that should arise from their mechanic's poor repair. In short, these guys are the reason why people should avoid used car lots. I should have known better and stayed away!

Keith Stacy great salesman, very family environment, pulled up to purchase a vehicle, the manager and owner were cooking all the employees lunch! Thought this was awsome, took a while to get the deal all together, but in all great people and experience, woman at the front desk was very nice, and excellent people person, which is hard to find nowadays! Thank u trust auto!

Professional, knowledgeable, yet down to earth. We had a stress-free, enjoyable experience. I would definately drive 3 hours again to buy my next vehicle.

Trust Auto dealt wasted my time and money. I took a day off of work to purchase a vehicle from them from out of state and they dragged their feet on completing the paperwork despite us preparing it promptly and calling to keep things moving. Because they were too slow the first day, I had to take a second day off work to complete the purchase and then after the loan had been approved (and the inquiry affected my credit score), shipping arranged, and we were ready to make the payment they said oops, looks like someone is in the showroom looking at that car now with another salesman. Then they left and they sold it to someone else! When you take up a day and a half of someone's time to purchase a vehicle, and cost them two days of their income, at least have the decency to stop trying to sell it to other people while they complete the transaction. This sort of thing can only happen if a business places little to no value on its customers and its integrity. The halfhearted apology from the salesperson only demonstrated this more clearly when he tried to eschew taking responsibility for the car being sold to someone who had just arrived at the dealership, when I had already been filling out paperwork and working dilligently to purchase the car since the previous day.

Trust Auto dealt wasted my time and money. I took a day off of work to purchase a vehicle from them from out of state and they dragged their feet on completing the paperwork despite us preparing it promptly and calling to keep things moving. Because they were too slow the first day, I had to take a second day off work to complete the purchase and then after the loan had been approved (and the inquiry affected my credit score), shipping arranged, and we were ready to make the payment they said oops, looks like someone is in the showroom looking at that car now with another salesman. Then they left and they sold it to someone else! When you take up a day and a half of someone's time to purchase a vehicle, and cost them two days of their income, at least have the decency to stop trying to sell it to other people while they complete the transaction. This sort of thing can only happen if a business places little to no value on its customers and its integrity. The halfhearted apology from the salesperson only demonstrated this more clearly when he tried to eschew taking responsibility for the car being sold to someone who had just arrived at the dealership, when I had already been filling out paperwork and working dilligently to purchase the car since the previous day.

Alex was very helpful and transparent. Mohammed the lead Mechanic had great customer service with helping me with My issue with my car. Appreciate it

I recently SOLD a 2019 Tesla Model 3 Long Range and I couldn't be more pleased with the whole process. I originally posted it on Facebook Marketplace and someone from Trust Auto's team reached out to me. From that point on, the process was professional and smooth. They paid in full on time, without any hassle, and picked up the car as scheduled. I mostly dealt with Sandra, who guided me through the process and paperwork. She was very helpful the entire time, and her attention and responsiveness is the reason I went through with the deal. Thank you Sandra! I would recommend Trust Auto to my family, friends, and coworkers.

I had to drive 2.5 hrs to this place and when I get there they had someone else booked to see the same truck as me...so if they liked the truck my 2.5 ride was a total waste!! Lucky they didn’t like the truck because it was crap just like the other vehicles they had... I specifically asked did the truck have any issues and they lied and the communication from the sales people were horrible I would not recommend this janky business STAY AWAY

My wife and i were in search of a 2013 grand sport Corvette with low miles and excellent condition, and Trust auto had what we were looking for. Our sales associate Alex was very friendly and helpful through the whole process. We couldn't believe we got such a beautiful car with low miles for the price. We would definitely refer anyone who is in the market for a good used vehicle to take their time and stop by Trust and see the large selection of good quality vehicles that they have. Thanks again for all your help, and just one last thing, the receptionist was a pleasure talking to... I'm sorry i can't remember her name at the time i was writing this. Thanks again