Trust Auto

Scammers using old school bait and switch tactics from start to finish. I had my vehicle listed for sale and they reached out to me pretending to be a private buyer. Within a couple of days they told me to call some number so their guy could take a look at it over video. I thought it was going to be her husband but it was somebody doing a valuation. He said ok I'll give you an offer in a few days, and then she told me she would be in touch. I told them my absolute rock bottom was 5k under listing and they came in 2k lower than that, saying seats were missing. When I told them I have the seats they're just in storage and asked them to come back up since that was the problem, and that I understood missing seats would have been an $1800 expense, the guy tells me it doesn't matter it still has to be this lower amount. He then explains to me that he has to get paid, the woman who found the vehicle has to get paid, they have to mark the vehicle up so the salesman and owner can all get paid; that's when I found out it was a dealership. I told them I wasn't desperate and needed the weekend to think about the lower offer. They said it was fine cause the bank was closed anyway. On Monday I tried to reach them multiple times to say against my own better judgment, fine, I'll take the lowball bid. No responses. They started telling me their texts weren't going through. Mind you I had 3 calls and 40 other texts that day. When I finally got them on the phone late Tuesday they lowered even further stating the value went down 1k over the weekend. I was done at that point. They are liars. They are scammers. They wouldn't quit calling and were insistent on buying this vehicle until it cam time to follow through. I do not like dishonest people and wouldn't do business with them if they offered twice what I was asking.

Had the best buying experience. Kate made everything good from the first day I test drove the car until the purchase. She answered all the things I needed to know. It was very nice doing business with TrustAuto.

Competitive price and full transparency regarding the bottom line out the door numbers. Although I did not purchase a vehicle. I fully recommend Jason Moczueski. His car knowledge, professionalism and willingness to go above and beyond is gratifying. P Martin-Mt. Laurel NJ

Jason is fantastic! Worked in the car industry myself, I can easily say his customer service and expertise was phenomenal! This employee can expect many referrals and return visits from me!

Keith and Kate were awesome. I would definitely recommend this dealership to everyone. Painless, quick process with good people in there. Thank you!

Our salesperson was Jason! Excellent to work with! Kate was front desk! Very kind n helpful! David also awesome! Would def this dealership!

Keith was great sales person very easy very simple smooth got a great car at a great price, what’s your name Kate?and Kate Was was wonderful and it’s gonna be the reason I’m gonna go back here in a couple months and buy my truck and I hope she gets to commission because she deserves it.!

Jason Moczulski handled my purchase, he was excellent...follow through, questions, updates, shipping, all details of my transaction...I can see why he and the dealership get 5 star reviews...i would do it all again...Rover is nice too...T.George

Keith was very (very!) good as a sales rep under Nick’s guidance. Together they made a great team and got the job done. Bought (a great) car (long distance) from them about a month ago. Dean S.

RUN AS FAST AS YOU CAN!!!! THIRD EDIT:!!!!!!!!!!!!!!!!! STAY AWAY FROM THIS DEALERSHIP I BOUGHT A CAR. SUPPOSEDLY A NEW TRANSMISSION BEING PUT IN. 3.5 WEEKS LATER AND I JUST GOT IT BACK. TURNS OUT THEY PUT ANOTHER BAD TRANSMISSION IN IT. WILL BE TOWED BACK TO THIS HORRIBLE DEALER AND SHOP TOMORROW. I AM SO DISGUSTED. I HAVE DRIVRN MY CAR LESS THAN 150 MILES AND AM ON THE SECOND REPLACED TRANSMISSION NEEDED. My first review was premature I suppose. I am highly disappointed, dissatisfied and simply irritated. The day after I bought my Acadia (after feeling a shift problem on the test drive and the salesman said it was the car trying to figure out what gear it’s in). The next day my car wouldn’t stop shifting funny, shaking, thumping etc. I immediately returned back to the auto dealer. They wanted to send it to the transmission shop. I had to have it towed back down because I had my 2 year old son with me. Here we are. 3 weeks or so later almost. My car needs a NEW transmission and no idea when it will be I. I’m paying a 420 a month for a car I don’t even have. NOR do I have any loaner. Because they don’t have one. At least offer me money off my payment. Since I was sold a car with a bad transmission. They are though fixing under warranty. But no telling when that will be. I am so upset. I feel no one is rushing to get my car what it needs because it isn’t effecting them. I hope to make another update on how the situation was rectified. But unfortunately. Im not hopeful. Every person worked very hard to find a way to have us walk with a vehicle we wanted.