Moritz Chevrolet

Roberto did a great job helping us pick what we were there for, not what they thought was better for us. Very helpful and great performance 👏

I bought a 2020 Chevy truck 2 1/2 years ago from this dealership. The transmission went out one year after purchasing the truck which they warranty, but didn’t pay for a rental car and cost me my truck two months of downtime that I had to pay for out of my pocket. My credit score is always been 650 to 700. I have never owed anything. They used a company called TD auto finance to financially screw me over the purchase price of my used truck was 39,000. I have paid $27,000 total payments and I still owe $33,000 on my truck 2 1/2 years later I knew better because I’ve paid several vehicles off in my lifetime. I need to get outside financing because they are financial crooks, but I will never use them again. I will never send anybody there and I will never give them positive word-of-mouth my children that will both buy vehicles will not be from there and they will overall lose business because of what they did to me financially, I understand the transmission issue and their shop is always backed up. Their turnaround time is horrible. They don’t pay their technicians. They don’t pay anybody and they take money from everyone. They use shady financial institutions to xxxx people financially so they are done in my eyes. I will never go back there. They might have made a bunch of money off me in one deal, but they could’ve made a lot more money off me over repeat service and I will never go back there and get screwed over like that financially.

Great dealership. People go out of there way to take care of you. Louis Humphrey is exceptional. The finance person explained everything very well. I have purchased multiple vehicles from them and used there service department several times and have always been more 5han satisfied. Highly recommend

I worked with Roberto. He was awesome from beginning to end. There was no pressure and he allowed time for you to make a decision. I would recommend ANYONE to him that?s interested in buying a car.

I brought my 3.0 Duramax in for a simple oil change and was met with complete indifference. I sat in the service bay while employees sat at their desks eating pizza, pretending not to notice customers waiting. No greeting, no acknowledgment, nothing. I finally had to go inside just to get checked in, and that set the tone for the rest of the visit. More than two hours passed with no communication. When I asked the cashier for an update, she snapped that I needed to find my own service advisor. I walked to the service area and found that my advisor, Atle Fjugstad, was nowhere to be found. His office was empty while my completed truck sat outside. They had finished the work and simply never bothered to tell me. That level of disregard is not a mistake; it is a culture. The waiting room was as lifeless as the staff, and the entire operation showed no leadership, no accountability, and no pride in their work. In 36 years, I have never seen customer service this poor. I have watched children run lemonade stands with more professionalism and effort. Moritz Chevrolet didn’t just waste my time; they earned this review.

Ryan in the service department is an absolute joke. He never returns phone calls and/or follows-up. Ryan continues to give bad information and his service quality in person completely unacceptable. You would think instead of telling customers they are 9-10 days out to look at an issue with your new 2025 Tahoe, they would show some concern and empathy. He never once said he was sorry or let me see what I can do for you. Ryan is more worried and likes to pass the buck and put ownership on someone else than take responsibility.

Avoid this dealership at all costs The service department is an absolute joke. I filed my first warranty claim seven months ago and have since left 12 voicemails. Not one has been returned. I have a brand new Colorado that is leaking a quart of oil a month, the latest OTA update drains the battery if it sits for 48 hours, and there is a dent in the roof from their carwash, which is a known issue with a service bulletin. They have made and canceled multiple appointments. I am now completely without a working vehicle, no loaner, no updates, and no timeline. To make matters worse, I recently found out my service advisor flat out lied to me. Back on February 11th, he told me I was on the waitlist for a loaner. I wasn’t. He never submitted anything. I only finally received an email promising a call "first thing Monday" after filing official complaints with the Texas Attorney General, the BBB, and GM. Of course, no one ever called. Total silence ever since. The sales experience was great, but everything after that has been a complete dumpster fire. This is hands down the worst dealership I have ever dealt with. If you expect basic honesty, communication, or competent service, go anywhere else.

The sales person (Tony Carreon) did everything to help me out with my trade in and purchase of a new Tahoe, what a great pleasure and experience doing business with him. We shall recommend going to him to all our friends needing a car around here.

Terrible dealership. NOT knowledgeable in product I was trying to buy. Couldn't get a price on a car they had on their website.

No, I do not need anything at the moment. However, I would like to share my experience with the dealership. First, I want to say that my husband and I are grateful for the damages that were fixed. However, my car was at your dealership for two weeks and all of my concerns with the car were not met. I found a few scratches on the body, the tint was not done on the back window and the cigarette mark was still there on the middle console. Also, there is a rattling noise now on the passenger side. I do see what was done, but it was not worth everything you all charged my insurance. To have my car for 2 weeks and it still has problems is disheartening. I will not be back the the dealership for further repairs.