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D&M Leasing - Fort Worth

(750 reviews)
2021 consumer dealer award
View 6 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(750 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of D&M Leasing - Fort Worth from DealerRater.

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Transmission gone out after 45,000 miles

I hate to be the one to give this bad review, but nevertheless here it is. I bought a truck 16 months ago and got it financed that part went great of course. But now the transmission went out on it, I got an extended warranty for 24 months and 24000 miles. So off course I went over 8,000 miles but that only put the truck right over 100,000. Needless to say the sales guy Henry not even retuning my calls. They offered me a few vehicles that didn’t even halfway match what I have and now I’m face with a 6,000 repair issue. The truck had to have had a transmission issue that was covered up in order to sell it. I’m very disappointed and I have a lot of friends that have leases with this company very high end vehicles so it’s time to let them all know once their lease is up run for the hills because it’s not worth the headache.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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First time to buy a car on line.Have been in the car biz...

First time to buy a car on line.Have been in the car biz for a long time and never thought I would buy something with out driving it! That being said what a wonderful experince Doug Wright walked be though the deal.He needs a spot for six stars!!!Thanks Doug.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
0 people out of 0 found this review helpful.

Already having leased my Jeep from Chris, I knew he was...

Already having leased my Jeep from Chris, I knew he was great! When I had my son, I QUICKLY realized that I was going to need more space and a bigger vehicle, however I was only half way through my lease with my Jeep. I thought for weeks about whether I would “qualify” to trade for a different vehicle. I finally caved and called Chris to see what my options, if any, were. TWO days later, I was the proud owner (or lessee?) of this beautiful and spacious 4Runner. 10/10 recommend Chris and D & M Leasing!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
1 person out of 1 found this review helpful.

Fantastic Experience, Thanks Teri!

Teri was truly a pleasure to do business with. Very professional and knowledgeable about the entire leasing process. This is my first time to lease a vehicle and was a little skeptical. Teri made sure that I understood how the process works and put me at ease. Couldn't be more pleased with the entire experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
0 people out of 0 found this review helpful.

Terri did an excellent job being available, helpful, and...

Terri did an excellent job being available, helpful, and honest. I could tell she wanted to get the best deal for me and make sure I understood the leasing process. I’d highly recommend her to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
0 people out of 0 found this review helpful.

Easy Experience

Teri was our salesperson. She was professional and personable from start to finish. She educated us and updated us regularly during our 4 day process. I am pretty sure we will never buy or lease from anyone without allowing Teri to do her magic. She delivered the car to us all the way from Dallas to Houston-area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
0 people out of 0 found this review helpful.

Seamless and stress free!

Teri is amazing! She educated us and kept us informed during the four day process! We will never buy from anyone else again! Thanks for everything, Teri! ❤️

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
0 people out of 0 found this review helpful.

Terri is simply great

.I never felt Terri was trying to sell me something. She worked hard at getting me in the right vehicle and arrangement. Her attention to detail impressed me. It was clear she listened to what I needed in a work truck. I will recommend D&M based on this experience. BTW, she personally delivered it to my house, in the rain after 6pm.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
0 people out of 0 found this review helpful.

Simple, fast, and customer-focused!

I was not planning on swapping my car in for a new one but with Bryans help, we did it within just a few days! He was not only able to give us a competitive amount for my car, but also found the perfect new car at the best possible rate for me. He's earned our trust and I am 99% sure that my husband will call him next year to help getting a new car as well. Thanks again for an easy, fast, and customer-centered transaction! I love my new Atlas.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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Awesome Experience

Just had our first experience working with D&M. We worked with Wesley Coleman and found him very knowledgeable and up front. We went from first email contact to a new car in our driveway in just over 24 hours. We are grateful that D&M has streamlined the car buying/leasing process. Much better than sitting at a car dealership for hours. I would definitely recommend Wesley and D&M to anyone looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
Worked with:
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