Reviews
Simply Amazing
We had such an amazing experience. The whole process was quick and efficient. Everyone we met was kind and welcoming and very accommodating. Best of all I got to drive away in my dream car!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Nicki! Thank you for sharing your time with us at Subaru of Grapevine. We are lucky to call you our customer and we look forward to any additional questions you may have at 817-438-1700. Enjoy your new SUV and please stay in touch. Take Care, Doug Laymon, Sales Manager
Excellent buying and service experience
When I first stopped in to test drive a Forester Sport I was just checking out the car and dealership. I met my salesperson Shannon Reust and she answered all my questions and found the exact car I wanted. Shannon was upfront with me. She never pressured me but made my buying experience almost fun. Same goes for the rest of team that I met that day. I highly recommend 5 Star Subaru.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello jw45tx! This endorsement for Shannon and the Subaru of Grapevine sales team is awesome. We all want to make certain you are enjoying your Forester to the max so we invite you back to review its features and care. Please stay in touch at 817-438-1700. We are certain you are going to love driving your new Subaru! Thank you, Doug Laymon, Sales Manager
Timely. Nice waiting area.
Most dealerships have a list of suggested maintenance that needs to be done before even looking at my car. Grapevine Subaru did not. They performed my maintenance as requested in the time they said they would and for the price quoted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Minnie! Making sure our customers enjoy visiting Five Star Subaru of Grapevine is a must. Thank you for choosing our service center for the maintenance of your vehicle. We look forward to seeing you again for future needs. Call us to let us know when to expect you at 817-438-1700. Safe Travels, Marcus Procter, Service Manager
Best car buying experience!!
First time purchasing a Subaru and as soon as I walked in till the time I left, I felt taken care of. Fun and painless. Stephen Kroes & Brian Button were awesome and very informative! I feel apart of the Subaru family and will be a lifetime customer!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Anun, for taking the time to share your comments and review for Five Star Subaru of Grapevine. Stephen and I are available at 817-438-1700 if you have additional questions about your vehicle purchase. We are excited to be your auto dealer. Thanks again, Doug Laymon, Sales Manager
Very stress free
My experience with Grapevine subaru was exceptionally low stress. I appreciate the attention to my needs and not attempting to sell me what I said I didn't want. Very happy with my purchase and decision to buy in grapevine!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Sandra and Congratulations on your new Subaru! Cameron and I would like to invite you back to Subaru of Grapevine any time you feel you need a refresher on the technology of your vehicle. Our goal is to make sure you are enjoying every drive time minute. Please stay in touch at 817-438-1700. Take Care, Doug Laymon, Sales Manager
No pressure pleasant experience
Would highly recommend Jeff Davis and John Mosqueda for their seamless handling of the sale and arranging the window tint and glass etching. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, JYP, for your recommendation of the sales team at Five Star Subaru Grapevine. If there is anything else we can do for you to customize your Subaru or assure you the best driving experience, please give John, Jeff or me a call at 817-438-700. It is great to have you as a customer. Take Care, Doug Laymon, Sales Manager
Excellent buying experience, superior customer service
My sales rep, Frankie, knew the Outback top to bottom, inside and out. He was informative, helpful and let the sale move at my pace. He was in touch with me without being pushy and gave outstanding customer service from the first moment to the last. Short of winning the car for free, I couldn't have asked for a better experience. Unlike previous experiences at other dealerships, I actually walked away still feeling great about getting a new car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations, OutbackChick, on the purchase of your new Subaru! We are so proud to be your auto dealer and we hope you always call us first at 817-438-1700 when you have future vehicle needs. Providing an efficient visit will always be our goal. Enjoy your ride! Thank you, Doug Laymon, Sales Manager
World Class Service
The service team is just flat out world class. They do amazing work! I never have any issues with the work that is done on my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello DTA, Thank you for recommending the service team at Five Star Subaru of Grapevine. It is a big concern for us to know that you are safe on the roads and we appreciate the opportunity to provide your vehicle's care. We would like you to call us at 817-438-1700 anytime you have automotive concerns. Safe travels, Marcus Procter, Service Director
Great Dealership
We chose this dealership over one much closer because of knowledgeable and helpful people. I would highly recommend to my friends. Our sales person Wing spent as much time as needed (?2 hours) going over all the features of our new Forester.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations DJ and welcome to Five Star Subaru of Grapevine. Wing and I would like to have you back to the dealership anytime you need a refresher on your Subaru's features or care schedule. Stay in touch with us at 817-438-1700 so that we can continue providing you information to enjoy the best driving experience. Thank you, Doug Laymon, Sales Manager
Easy and transparent
In over 55 years of car buying this purchase was the smoothest and most pleasant I have experienced. Stephen promised transparency and delivered on all accounts.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, gs, for taking the time to share your shopping experience at Five Star Subaru Grapevine and for endorsing Stephen's efforts to offer you a great buying experience. When you have maintenance concerns we are available at 817-438-1700. Keeping you comfortable as you drive is our goal. Thanks again, Doug Laymon, Sales Manager