White River Subaru

Great communication, lots of reminders about the appointment, update phones during the day, called when it was ready. Also a very safe against covid facility.

I was appalled by the quoted price of over $2100 for a needed muffler repair.. I cancelled the order whereupon the price quickly dropped by $600. A genuine mistake or an attempted rip off,?. It didn't look good. A new battery and a couple of filters cost $354. again this seems excessive. Plus it took five hours to the the job done. I don't think I'll be back any time soon.

Super service! Cory was beyond helpful, he made my car purchases a grest experience . He just went the extra mile. I would highly recommend him to my friends and family looking to purchase.a new vehicle.

Super helpful with every part of the process. I have relied on the quality of this service department for years v especially pleased to work with Sarah and William in service. They always take good care of me and my car.

Great service and easy car processing. Sales person(s) (Abigail Wing) were friendly, knowledgable and thorough. All in all, the staff was great and personable.

I had a fine experience at white river subaru. Corey sold me my wrx and it was an all around good experience. They are up front and moved the process along well which I appreciated. I intend to buy my next subaru at white river .

Pushy, Dishonest, and Disrespectful. I went in for a test drive and asked to put a hold on a car I was planning to buy until I could transfer the funds to pay for it. I was told this wasn't possible but they would take a postdated check and just hold it until the funds cleared if I signed today. I was also told subarus no longer have any issues with the headgasket or cam seals as of 2017 (a lie, my last 2017 blew out both before 50k mi.). I put a down payment and agreed to come in next week and give them a check explaining again the full amount probably won't have transferred by then and they may have to wait before depositing the full balance. "No problem" I was told. When I came in to drop off the check no one I'd spoken to was there but I explained things to a salesman on the floor and told him I could give a postdated check for the full amount, a check for half now and half in about 10 days, or I could make payment with a credit card. They told me no problem at all, took my card, charged $5k and told me to call in next week to make the next payment. A few days later I start getting calls demanding money, I send a msg telling them to take another $5k like we'd agreed last time I came in but the email was not checked. The next day I get a call accusing me of "walking off with a car" and threatening to repo it if I don't pay the full balance immediately (from the same guy who told me it was no problem to wait for the transfer to clear when I first came in ten days earlier). I explained the agreement I made in person at both visits, how they'd agreed to wait until the transfer cleared to take payment and that I was trying to pay them right now but was told "We don't do that!" and the salesman I spoke to and the finance dept. who approved the transaction didn't know what they were doing so they wouldn't take a card now and I have to give them 20k today or they're taking the car. Ended up having to drive about an hour through a snowstorm to sign a finance agreement (which I tried to do when I first stopped in but was told they couldn't do for me, hence the agreement to wait for the transfer to clear...) since now they won't accept a postdated check, partial payment, or a credit card. All of which were "No Problem" when the deal was struck. Bottom line, this was a classic "say anything" used car experience with everyone I spoke to making a different agreement none of which were honored once the papers were signed. Coupled with threats, accusations, and outright lies about the vehicle itself and my options for paying. The price and quality of the vehicle weren't bad but I've never been dealt with or spoken to like this by a car dealer and I won't be again. I've had good experiences in the past with this dealership but I'll be buying my next car somewhere else.

Excellent service and very friendly staff. The dealership picked my car up and returned it to me the next morning. If you want a new Subaru or need work done on your car, this is the place to get it done.

Great experience with the service department at WRJ Subaru. Knowledgeable. Good communication. Helped me save a lot of money. I will be a repeat customer.

Evan in the service department has been super helpful, clear, and honest! Car issue is currently a work in progress so cannot comment on that beyond...we are hoping the dealership will come through in true Subaru style and set things right - as we just purchased the vehicle, LOVE Subaru, and want to keep coming back to this location.