Skip to main content

Audi Sugar Land

(45 reviews)
Visit Audi Sugar Land
Sales hours:
Service hours:
View all hours
Sales Service
Monday 8:00am–7:30pm 7:30am–7:00pm
Tuesday 8:00am–7:30pm 7:30am–7:00pm
Wednesday 8:00am–7:30pm 7:30am–7:00pm
Thursday 8:00am–7:30pm 7:30am–7:00pm
Friday 8:00am–7:30pm 7:30am–7:00pm
Saturday 8:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
New (888) 412-9537 (888) 412-9537
Used (888) 895-5846 (888) 895-5846
Service (866) 762-1054 (866) 762-1054

Reviews

(45 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Sugar Land from DealerRater.

Want to share your experience with this dealership?

Write a review

I've had nothing but great experiences at this

I've had nothing but great experiences at this dealership. I don't mind the drive to get there because the service is second to none.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The whole experience was awesome! Everyone executed...

The whole experience was awesome! Everyone executed perfectly on my outbid town purchase! Highly recommend them to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was a big fan of Sewell from a previous purchase...

I was a big fan of Sewell from a previous purchase (Infiniti) but this Audi dealer accepted and printed an offer I could not refuse. They were supposedly going out of their way to give me a great deal on a car they were going to find for me in any three different colors I gave as options. I guess they regretted their offer bcs they never got back to me if I hadn’t called them back. Told me they were sold out and the inventory arriving at the port was presold (meaning they skipped me and sold to others). Never again will I trust them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Gerardo Mesa went above and beyond. I purchased a...

Gerardo Mesa went above and beyond. I purchased a vehicle and he took all the pictures pointed out somethings in a video and wanted to be clear and upfront with me before the purchase. They also made this easy transporting the vehicle to Dallas easy. When arrived in Dallas to pick the vehicle up Ryan was there to assist. I got home and discovered the remote and headphones were missing so I contacted Gerardo and he reached out to the previous owner and got them for me. Within 1 business day I received the remote and headphones. This dealership is A+++++ Purchasing was simple, and transparent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Online shopping

Fast and responsive reply to questions and inquiries. Recommend to all we’re searching for a car Specially if you are running up against a short time frame

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Dear JP, Thank you very much for the great feedback. We appreciate you taking the time to share your experience, and we look forward to serving you again.

OverAll Best Experience

Sales Associate his name "Ty Spensor" is very much informative guy.Manager Chris and Ty Provided all information starting from the vehicle choosing to financing.They made the Process very easy.I like the way they deal with me.Mush appreciated with their trust worthyness.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing your experience, Srinivas. We will pass along the positive feedback to Ty Spencer and the Audi Sugar Land team. Thank you for choosing Sewell, we look forward to serving you again.

Great service and best dealership experience

We went to Audi Sugar Land to look at a pre-owned car and were surprised by the courtesy and service Ty and the team provided. Everyone was incredibly friendly and courteous. We ended up buying our oldest child's first car the same day in a short time. They had so many sales that day it took longer to prep the car for delivery than it took to close the sale and sign all the papers. Even then, it was the best dealership experience we've ever encountered. Many thanks, Ty and team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing your experience, Louis Family. We will pass along the positive feedback to Ty Spencer and the Audi Sugar Land team. Thank you for choosing Sewell.

An overall great experience!

Although we’ve only purchased our Audi a week ago, I’ve been nothing but pleased with our experience so far. Our salesmen Sebastian and Craig have been so accommodating and patient with our very busy schedule and Spencer in the service department is wonderful as well. I look forward to many years with Sewell.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you, Clement Family. We are glad you had a good experience with Sebastian Mesa, Craig Biagioli and the team at Audi Sugar Land. We hope you enjoy your new vehicle, and we look forward to serving you again.

Sebastian was the best!!

I had been thinking about Audis for a while but had never driven one. I decided to just drop by the Audi location near my job to take a peek & had no intentions on purchasing that day. I appreciated that I was not pounced on as soon as I walked through the doors of the Sewell dealership. When Sebastian approached me, he was an expert at letting me lead the conversation. His personality was gentle and warm. He listened to my desires and did not pressure me. He pulled down the exact car I wanted just because he took the time to listen. When I changed my mind on the color, Sebastian went out of his way to find the one I wanted! At the end of the day because of Sebastian's great service and a little negotiating with Cameron, I walked away in my brand new Sewell Audi. The atmosphere of the Sewell Audi was relaxing and everyone I passed smiled and acknowledged me. I had no buyers remorse and I have and will continue to recommend Sebastian as well as Sewell as this was one of the best car shopping experiences I have had. Thank you Sebastian!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing your experience, T. Campbell. We will pass along the positive feedback to Sebastian Mesa and the team at Audi Sugar Land. Thank you for choosing Sewell, we look forward to serving you again.

Sebastian Mesa - Best Vehicle Purchase Experience

Sebastian is a great asset to Audi Sugar Land. I have purchased many vehicles over the years but this was by far the best. His vast knowledge of the product, patience and dedication to the client reassured me that I was making the right decision. I highly recommend this salesperson and dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you, Shawn. We are glad you had a good experience with Sebastian Mesa and the team at Audi Sugar Land. We hope you enjoy your new vehicle, and we look forward to serving you again.