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Northtown Mazda

(85 reviews)
Sales hours: 10:00am to 6:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 10:00am–6:00pm 8:00am–6:00pm
Tuesday 10:00am–6:00pm 8:00am–6:00pm
Wednesday 10:00am–6:00pm 8:00am–6:00pm
Thursday 10:00am–6:00pm 8:00am–6:00pm
Friday 10:00am–6:00pm 8:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed

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Reviews

(85 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The GOATS. Much love to the northtown mazda family. Always a pleasure to trust them with my vehicle and work is always done to a high and consistent standard.

The GOATS. Much love to the northtown mazda family. Always a pleasure to trust them with my vehicle and work is always done to a high and consistent standard.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Eli, thank you for your kind words about our team! It means so much to hear you feel confident in our work here at Northtown Mazda. See you next time!

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I've been here a couple times now for various reasons and have had conversations with multiple people from different departments, all of whom are incredibly kind and respectful with a strong regard for the work they're doing. On the business side, my salesman this time around, Mr. Mohammed, made things incredibly easy. Tons of help where needed, fully transparent, and as respectable as they come. As good of an experience you can get at a car dealership.

I've been here a couple times now for various reasons and have had conversations with multiple people from different departments, all of whom are incredibly kind and respectful with a strong regard for the work they're doing. On the business side, my salesman this time around, Mr. Mohammed, made things incredibly easy. Tons of help where needed, fully transparent, and as respectable as they come. As good of an experience you can get at a car dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Mike, thank you so much for sharing your feedback about multiple departments here at Northtown Mazda. We will be sure to thank Mr. Mohammed and the rest of our team for going above and beyond to assist you. See you next time!

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Arrived at the dealer after work with a damaged tire that needed to be replaced. Expecting to wait for the replacement, I was surprised it was taken care of and was in my within an hour. Would recommend!

Arrived at the dealer after work with a damaged tire that needed to be replaced. Expecting to wait for the replacement, I was surprised it was taken care of and was in my within an hour. Would recommend!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

John, we're so glad we could quickly assist you here at Northtown Mazda! We appreciate your recommendation and hope you have a fantastic day!

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Alexander was great he kept me informed on all of the things found on my car during inspection

Alexander was great he kept me informed on all of the things found on my car during inspection

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're glad to hear that Andrew provided such straightforward and helpful communication! Thanks for choosing Northtown Mazda and for sharing your kind words!

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After a not so great experience with another dealership, I decided to stop in at Northtown Mazda to check out a used CX-90 and CX-9. Both used cars were in great running condition, but not what I wanted. Joey took his time and listened to what I had to say and answered most every question. If he didn’t know, he asked someone who did. Joey also took the time to look into buying new since Mazda had an incentive program running. I ended up purchasing a brand new CX-90 for roughly the same price as a used car from the other dealership I walked away from. I honestly can’t say enough about the people at Northtown Mazda. They absolutely made the buying experience a million times better. Coming from a sales background myself, these guys definitely take pride in customer service.

After a not so great experience with another dealership, I decided to stop in at Northtown Mazda to check out a used CX-90 and CX-9. Both used cars were in great running condition, but not what I wanted. Joey took his time and listened to what I had to say and answered most every question. If he didn’t know, he asked someone who did. Joey also took the time to look into buying new since Mazda had an incentive program running. I ended up purchasing a brand new CX-90 for roughly the same price as a used car from the other dealership I walked away from. I honestly can’t say enough about the people at Northtown Mazda. They absolutely made the buying experience a million times better. Coming from a sales background myself, these guys definitely take pride in customer service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jesica! We're thrilled to hear Joey and our team made your experience so positive. Thank you for choosing Northtown Mazda, and congratulations on your new CX-90! Safe travels from all of us!

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I had a great experience at this dealership, especially working with Aaron. He was knowledgeable, patient, and never pressured me into anything. He walked me through the CX-50 Hybrid in detail, was transparent about the numbers, and made the whole leasing process smooth and easy to understand. He listened to what I wanted and worked with me to get there. I really appreciated how respectful and straightforward he was from start to finish. I’d happily come back to Aaron for any future car needs and recommend him to family and friends. Excellent experience.

I had a great experience at this dealership, especially working with Aaron. He was knowledgeable, patient, and never pressured me into anything. He walked me through the CX-50 Hybrid in detail, was transparent about the numbers, and made the whole leasing process smooth and easy to understand. He listened to what I wanted and worked with me to get there. I really appreciated how respectful and straightforward he was from start to finish. I’d happily come back to Aaron for any future car needs and recommend him to family and friends. Excellent experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Manoj, your awesome feedback and recommendation mean the world to us! We're so glad Aaron made your experience at Northtown Mazda seamless and transparent. Enjoy your CX-50 Hybrid! Safe travels!

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I had a wonderful experience at this dealership, especially working with Mohammad. He was efficient and made the sale of this car effortless. I had called ahead and the car was ready for me to test drive as soon as I got there. Upon my return from the test drive, they had the car I was trading in already appraised and a quote ready to go. His customer service throughout the deal was outstanding. He listened, was flexible, and respectful. I will definitely be returning to him for any car needs in the future and will recommend him to family and friends. Excellent experience.

I had a wonderful experience at this dealership, especially working with Mohammad. He was efficient and made the sale of this car effortless. I had called ahead and the car was ready for me to test drive as soon as I got there. Upon my return from the test drive, they had the car I was trading in already appraised and a quote ready to go. His customer service throughout the deal was outstanding. He listened, was flexible, and respectful. I will definitely be returning to him for any car needs in the future and will recommend him to family and friends. Excellent experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Tammy! We're so glad to hear Mohammad made your experience at Northtown Mazda smooth and enjoyable. Thank you for your business, and we hope to work with you again in the future!

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Always great service. Angle has always been very helpful & straight forward. Highly recommend Mazda for purchase & service!

Always great service. Angle has always been very helpful & straight forward. Highly recommend Mazda for purchase & service!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Kathryn, we're happy to hear that Angle provides straightforward and helpful support. Thanks for choosing Northtown Mazda!

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Buying a brand new CX-5 at Northtown Mazda was a great choice. The professional staff made the entire purchasing process smooth and truly enjoyable.

Buying a brand new CX-5 at Northtown Mazda was a great choice. The professional staff made the entire purchasing process smooth and truly enjoyable.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Mohammed, we're so pleased you enjoyed your experience at Northtown Mazda. Your kind words about our team mean a lot. Wishing you safe travels in your new Mazda CX-5!

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Angelo did an outstanding job detailing my Hyundai Palisade calligraphy interior! I would highly recommend Northtown Mazda and Angelo to anyone that needs this service! Also performed in a timely manner. Thank you!

Angelo did an outstanding job detailing my Hyundai Palisade calligraphy interior! I would highly recommend Northtown Mazda and Angelo to anyone that needs this service! Also performed in a timely manner. Thank you!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Amy, thank you for choosing Northtown Mazda and for sharing your glowing review of Angelo's work on your Hyundai Palisade! Safe travels!

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