Northtown Mazda

Excellent customer service! The entire team was friendly, knowledgeable, and professional. They made the car-buying process simple, stress-free, and enjoyable. I’m very happy with my new Mazda and highly recommend Northtown Mazda to anyone looking for a great dealership experience. Thank you, brothers Mohammed and Shah Rashid.

Absolutely terrible experience with Northtown Mazda’s service department. I purchased a brand-new 2026 Mazda CX-50 in April, and since late May it has been in the shop four separate times for the exact same battery drainage issue. Every visit has been frustrating, and the service experience has been consistently disappointing. Because I work full-time in Compliance, dealing with an unreliable brand-new vehicle has been incredibly stressful. My father had to step in and work directly with both Mazda Corporate and the dealership just to attempt to resolve the issue and secure me a loaner vehicle—something the dealership never proactively offered. With the exception of one employee, the service department has made me feel invisible. Most interactions consisted of simply handing me my keys with little to no explanation of what was done or whether the issue had actually been resolved. Thursday’s pickup was the final straw. I received a text at 11:15 a.m. that my vehicle was ready, but when I arrived after work, I waited nearly an hour without anyone acknowledging me or providing an update. After having my vehicle for almost three weeks, it was returned dirty. When I politely asked if it could be washed, I was met with an attitude. To make matters worse, the service advisor left my vehicle running in the middle of the driveway and simply walked away. I have never experienced customer service this poor, especially from a dealership. Between the lack of professionalism, respect, and communication, I cannot recommend Northtown Mazda’s service department to anyone. After posting this review on another platform, I was directed through that same post to contact the General Manager of Service using their direct extension. I called the same day, reached their voicemail, and left a detailed message. That was on Friday. It is now Tuesday evening, and I have yet to receive a return call. This is yet another example of Northtown Mazda’s lack of accountability, poor customer service, and apparent disregard for customer retention. Even when concerns are escalated directly to management, there is still no follow-up or communication. Unfortunately, this experience has only reinforced the concerns outlined in my original review.

Mainly interacted with William. He was super nice and easy to talk to! Thank you! The service on my car also did not take as long as assumed, which was also a plus!

Jessica and Northtown Mazda provided a very good recent preventative service to my CX-5 carbon turbo. On work travel from Albany to Buffalo, I was pleasantly surprised they could fit service into my schedule without delay or the excuses encountered at other Mazda dealers. And the work was done exactly as I requested.. Thx!

William was amazing such and awesome guy great experience and customer service definitely coming back again!

I had a great experience with the sales representative, Garfield. He was patient, answered every question I had, and took the time to explain anything I didn’t understand. He made the entire process easy and stress-free. I truly appreciated his professionalism and excellent customer service.

The GOATS. Much love to the northtown mazda family. Always a pleasure to trust them with my vehicle and work is always done to a high and consistent standard.

I've been here a couple times now for various reasons and have had conversations with multiple people from different departments, all of whom are incredibly kind and respectful with a strong regard for the work they're doing. On the business side, my salesman this time around, Mr. Mohammed, made things incredibly easy. Tons of help where needed, fully transparent, and as respectable as they come. As good of an experience you can get at a car dealership.

Arrived at the dealer after work with a damaged tire that needed to be replaced. Expecting to wait for the replacement, I was surprised it was taken care of and was in my within an hour. Would recommend!

Great service! Jessica is always kind and shes the best at her job. She always goes the extra mile to help. Shes a joy to work with and an excellent service writer. 10/10