Reviews
Mainly interacted with William. He was super nice and easy to talk to! Thank you! The service on my car also did not take as long as assumed, which was also a plus!
Mainly interacted with William. He was super nice and easy to talk to! Thank you! The service on my car also did not take as long as assumed, which was also a plus!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jessica and Northtown Mazda provided a very good recent preventative service to my CX-5 carbon turbo. On work travel from Albany to Buffalo, I was pleasantly surprised they could fit service into my schedule without delay or the excuses encountered at other Mazda dealers. And the work was done exactly as I requested.. Thx!
Jessica and Northtown Mazda provided a very good recent preventative service to my CX-5 carbon turbo. On work travel from Albany to Buffalo, I was pleasantly surprised they could fit service into my schedule without delay or the excuses encountered at other Mazda dealers. And the work was done exactly as I requested.. Thx!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Northtown Mazda and sharing your experience with Jessica and our service team! We're always here to help when you need us. Safe travels in your Mazda CX-5 Carbon Turbo!
William was amazing such and awesome guy great experience and customer service definitely coming back again!
William was amazing such and awesome guy great experience and customer service definitely coming back again!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sylar, thank you for sharing your review of William's outstanding service! We’re looking forward seeing you again at Northtown Mazda! Enjoy your new ride!
I had a great experience with the sales representative, Garfield. He was patient, answered every question I had, and took the time to explain anything I didn’t understand. He made the entire process easy and stress-free. I truly appreciated his professionalism and excellent customer service.
I had a great experience with the sales representative, Garfield. He was patient, answered every question I had, and took the time to explain anything I didn’t understand. He made the entire process easy and stress-free. I truly appreciated his professionalism and excellent customer service.
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- 4.0
- Does recommend this dealer
- Shopped for a used car
We are delighted to hear about your wonderful experience with Garfield! We will be sure to pass along your kind words, and we hope to welcome you back to Northtown Mazda in the future. Take care!
The GOATS. Much love to the northtown mazda family. Always a pleasure to trust them with my vehicle and work is always done to a high and consistent standard.
The GOATS. Much love to the northtown mazda family. Always a pleasure to trust them with my vehicle and work is always done to a high and consistent standard.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Eli, thank you for your kind words about our team! It means so much to hear you feel confident in our work here at Northtown Mazda. See you next time!
I've been here a couple times now for various reasons and have had conversations with multiple people from different departments, all of whom are incredibly kind and respectful with a strong regard for the work they're doing. On the business side, my salesman this time around, Mr. Mohammed, made things incredibly easy. Tons of help where needed, fully transparent, and as respectable as they come. As good of an experience you can get at a car dealership.
I've been here a couple times now for various reasons and have had conversations with multiple people from different departments, all of whom are incredibly kind and respectful with a strong regard for the work they're doing. On the business side, my salesman this time around, Mr. Mohammed, made things incredibly easy. Tons of help where needed, fully transparent, and as respectable as they come. As good of an experience you can get at a car dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mike, thank you so much for sharing your feedback about multiple departments here at Northtown Mazda. We will be sure to thank Mr. Mohammed and the rest of our team for going above and beyond to assist you. See you next time!
Arrived at the dealer after work with a damaged tire that needed to be replaced. Expecting to wait for the replacement, I was surprised it was taken care of and was in my within an hour. Would recommend!
Arrived at the dealer after work with a damaged tire that needed to be replaced. Expecting to wait for the replacement, I was surprised it was taken care of and was in my within an hour. Would recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, we're so glad we could quickly assist you here at Northtown Mazda! We appreciate your recommendation and hope you have a fantastic day!
Great service! Jessica is always kind and shes the best at her job. She always goes the extra mile to help. Shes a joy to work with and an excellent service writer. 10/10
Great service! Jessica is always kind and shes the best at her job. She always goes the extra mile to help. Shes a joy to work with and an excellent service writer. 10/10
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your glowing review of Jessica! Here at Northtown Mazda, we strive to deliver top-notch service every time. We look forward to seeing you next time!
Alexander was great he kept me informed on all of the things found on my car during inspection
Alexander was great he kept me informed on all of the things found on my car during inspection
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to hear that Andrew provided such straightforward and helpful communication! Thanks for choosing Northtown Mazda and for sharing your kind words!
Upon my arrival at Northtown Mazda I was immediately greeted. Mohammed and his team were knowledgeable informative and made we feel welcome! The team member handling my test drives was fantastic and well informed The team member handling the insurance component and explaining all the paperwork was fantastic too as everything was explained with care! I would recommend Northtown Mazda to anyone desiring a positive experience and happiness as I am enjoying my new car
Upon my arrival at Northtown Mazda I was immediately greeted. Mohammed and his team were knowledgeable informative and made we feel welcome! The team member handling my test drives was fantastic and well informed The team member handling the insurance component and explaining all the paperwork was fantastic too as everything was explained with care! I would recommend Northtown Mazda to anyone desiring a positive experience and happiness as I am enjoying my new car
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Ken, thank you for sharing your excellent feedback! We are thrilled to hear that you were well taken care of from start to finish. We will pass along your kind words to the team! We wish you safe travels in your new ride and look forward to seeing you again at Northtown Mazda.