Reviews
It was a smooth and easy buying experience. Absolutely love my CX-5! It’s beautiful!
It was a smooth and easy buying experience. Absolutely love my CX-5! It’s beautiful!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for stopping by to leave Northtown Mazda a wonderful review!
My experience with Northtown Auto was Good and Bad. The Good: We purchased a Mazda sight unseen (except for video) for my wife, to be delivered to our home about an hour away. The purchasing and delivery of the vehicle went great. Aaron, the salesperson, was very friendly & knowledgeable. He made the paperwork and delivery easy and fast, taking about 1 hour total. The Bad: My wife took the car out the next morning for the first time and noticed the interior smelled like smoke, especially with the doors closed and the seat belt against her chest. There was no mention of the previous user being a smoker, so I contacted Aaron to see what they could do. Apparently his hands were tied. I also reached out to Aaron's Sales Manager Joe, but was greeted with silence. Joe and Aaron were both very helpful and responsive when I was looking for a vehicle. But when we had an issue just a day after delivery, Northtown failed to take ownership or responsibility and would not discuss the matter or potential solutions, like reasonable people would. My experience left me feeling that Northtown is just your stereotypical used car dealership.
My experience with Northtown Auto was Good and Bad. The Good: We purchased a Mazda sight unseen (except for video) for my wife, to be delivered to our home about an hour away. The purchasing and delivery of the vehicle went great. Aaron, the salesperson, was very friendly & knowledgeable. He made the paperwork and delivery easy and fast, taking about 1 hour total. The Bad: My wife took the car out the next morning for the first time and noticed the interior smelled like smoke, especially with the doors closed and the seat belt against her chest. There was no mention of the previous user being a smoker, so I contacted Aaron to see what they could do. Apparently his hands were tied. I also reached out to Aaron's Sales Manager Joe, but was greeted with silence. Joe and Aaron were both very helpful and responsive when I was looking for a vehicle. But when we had an issue just a day after delivery, Northtown failed to take ownership or responsibility and would not discuss the matter or potential solutions, like reasonable people would. My experience left me feeling that Northtown is just your stereotypical used car dealership.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
Mark, thanks for sharing your experience. I'm glad to hear the purchasing process went smoothly, but I'm sorry about the issue with the smoke smell and our lack of responsiveness in addressing it. We aim to take care of our customers both before and after a sale, so this is disappointing feedback to receive. I'd like to see what we can do to make things right here if you're open to discussing further. Please feel free to reach out at any time. Thanks, David Martin - General Manager - 716-529-3500 ext 12190
Pleasant experience salesman D.Rulov Was very patient explaining in detail the car inside & out.
Pleasant experience salesman D.Rulov Was very patient explaining in detail the car inside & out.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the excellent review of Northtown Mazda, Carl!
Everyone here is super nice and very helpful. They are also very easy to work with.
Everyone here is super nice and very helpful. They are also very easy to work with.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you taking the time to leave Northtown Mazda this awesome review, thank you!
Provides excellent service and very accommodating. Takes time to answer questions. Clean relaxed atmosphere. Good coffee ! Overall had a pleasant experience
Provides excellent service and very accommodating. Takes time to answer questions. Clean relaxed atmosphere. Good coffee ! Overall had a pleasant experience
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your review of Northtown Mazda! We appreciate your feedback and hope to see you again soon!
Everybody was very friendly and knowlegable about the sale and the purchasing process. Because of my needs the process was facilitated quickly and expeditiously.
Everybody was very friendly and knowlegable about the sale and the purchasing process. Because of my needs the process was facilitated quickly and expeditiously.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you taking the time to leave us a five-star review, Todd! It's great to hear that our team was friendly and knowledgeable. We hope to see you again at Northtown Mazda!
i always use northtown as my dealer.great service and my sales rep josh was fantastic.
i always use northtown as my dealer.great service and my sales rep josh was fantastic.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing a great review of Josh and Northtown Mazda!
Jessica was a breath of fresh air, imagine how nice it would be to make 5 people smile everyday. And get up and do 4 more times a week.Great job keep up the good work and hopefully I will see you again on my next visit to Northtown Mazda!!!
Jessica was a breath of fresh air, imagine how nice it would be to make 5 people smile everyday. And get up and do 4 more times a week.Great job keep up the good work and hopefully I will see you again on my next visit to Northtown Mazda!!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear from you! We will pass along your feedback to Jessica and the team at Northtown Mazda. See you next time! Safe travels.
Great first experience with buying a new car. Madison was really helpful, friendly, and we had great negotiation process
Great first experience with buying a new car. Madison was really helpful, friendly, and we had great negotiation process
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Mikhail, thank you for choosing Northtown Mazda and for sharing your awesome buying experience! It's wonderful to hear that Madison was helpful and friendly. Enjoy your new ride!
Car shopping isn’t exactly how I’d normally choose to spend my free time, but Madison actually made it fun. She was friendly, easygoing, responsive, and great to work with from beginning to end. The dealership worked hard on financing and came up with a solid offer, but my pre-approval was just too tough to beat. I really appreciated that there was never any pressure or nonsense about it. Great communication and an all-around excellent buying experience.
Car shopping isn’t exactly how I’d normally choose to spend my free time, but Madison actually made it fun. She was friendly, easygoing, responsive, and great to work with from beginning to end. The dealership worked hard on financing and came up with a solid offer, but my pre-approval was just too tough to beat. I really appreciated that there was never any pressure or nonsense about it. Great communication and an all-around excellent buying experience.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing Northtown Mazda and for sharing your experience! We're glad Madison made the process smooth and enjoyable. Safe travels in your new vehicle!