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Colonial Cadillac

(1,716 reviews)
Visit Colonial Cadillac
Sales hours: 8:30am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm Closed
Sunday 11:00am–3:00pm Closed
New (781) 218-3270 (781) 218-3270
Used (781) 218-3309 (781) 218-3309
Service (781) 443-7994 (781) 443-7994

Reviews

(1,716 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service good communication overall very pleased.

Great service good communication overall very pleased. Would recommend and would go again. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent dealership!

Excellent dealership! I was so upset when I scuffed one of my beautiful customized rims on my Escalade but I was able to get it dropped off to the dealership within days and they had it looking good as new within hours! A++++++

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The entire team at Colonial were a pleasure to deal with!

The entire team at Colonial were a pleasure to deal with!! I had no problems at all!! John is the best!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dave Robinson is a gentleman and a lovely person to do

Dave Robinson is a gentleman and a lovely person to do business with. He explains everything in a forthright manner easy to understand.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jim is great ordered the part that needed to be changed

Jim is great ordered the part that needed to be changed and had it replaced today. Thank you so.much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Trusted Cadillac service, great staff doing scheduling,

Trusted Cadillac service, great staff doing scheduling, coordinating and communicating service needs and completing any necessary repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

We were a little disappointed with our service.

We were a little disappointed with our service. The car is used but very nice. Everyone was very nice and polite. Everyone we talked to said they check out everything in the car thoroughly. As soon as I left the dealership it said change the battery in the key fob. The fluids were a little low. We couldn't find the tool for the wheel lock lugs, the dealer ship couldn't either so we brought it back and they changed the lugs. Used the parking brake once it locked up, had to have it towed home. Our mechanic got it out with his scanner. Brought it back they cleaned up the brakes. I told them the brakes squealed sometimes, they still do. I brought the car back on Monday afternoon, I called Friday afternoon they said the car was done and they had text me and called me. That was not true. Everybody has bad days and I'm sure you check your cars out, but I feel that was not the case with us. We would use your dealership again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone was very nice and helpful.

Everyone was very nice and helpful. Love the coffee/latte machine in the waiting room.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Renata was service manager.

Renata was service manager. She is extremely professional, warm and courteous. She makes entire experience pleasant. Colonial staff from runner to service manager to cashier are courteous and very helpful. First rate organization.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Highly recommend Colonial Cadillac.

Highly recommend Colonial Cadillac. Great sales and service staff. Thank you all Stay well 🍀Buck🍀

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.