Reviews
Just purchased a new 2025 LEXUS RX.
Just purchased a new 2025 LEXUS RX. Kevin Goggin our salesman was amazing and extremely knowledgeable in all things LEXUS! He showed us multiple cars and was able to obtain the exact color and trim that we wanted. We were able to pick it after making him show us every color in the lot. Kevin was so wonderful and patient and made this car buying event truly special. Mike in finance closed our deal and made us feel like a valuable customer. We totally recommend coming to this dealership and ask for Kevin.
Just purchased a new 2025 LEXUS RX.
Just purchased a new 2025 LEXUS RX. Kevin Goggin our salesman was amazing and extremely knowledgeable in all things LEXUS! He showed us multiple cars and was able to obtain the exact color and trim that we wanted. We were able to pick it after making him show us every color in the lot. Kevin was so wonderful and patient and made this car buying event truly special. Mike in finance closed our deal and made us feel like a valuable customer. We totally recommend coming to this dealership and ask for Kevin.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new 2025 Lexus RX, Kelly! We're overjoyed to hear Kevin and Mike made your experience so special. Thank you for choosing Lexus of Orange County. Enjoy your new Lexus RX and let us know if there is anything more we can do for you!
A wonderful experience as soon as I walked in the door
A wonderful experience as soon as I walked in the door until I drove away with my first Lexus on my birthday last week! I want to thank Ed Khaffaf and Kevin Goggin for making this happen. I was nervous and not certain which car would be right for me. They were very patient, professional, knowledgeable and put me at ease. The test drive was smooth and easy. Kevin set up my phone to the car, went over so many features. Ed worked with the pricing until it became a reality for me to own the RX 350H. It was an overall excellent experience! Thank you!
A wonderful experience as soon as I walked in the door
A wonderful experience as soon as I walked in the door until I drove away with my first Lexus on my birthday last week! I want to thank Ed Khaffaf and Kevin Goggin for making this happen. I was nervous and not certain which car would be right for me. They were very patient, professional, knowledgeable and put me at ease. The test drive was smooth and easy. Kevin set up my phone to the car, went over so many features. Ed worked with the pricing until it became a reality for me to own the RX 350H. It was an overall excellent experience! Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear that Ed and Kevin made your birthday Lexus purchase a memorable experience at Lexus of Orange County! Enjoy every moment with your new RX 350H! We can't wait to welcome you back next time. Happy belated birthday!
I definitely would recommend this Lexus dealership!
I definitely would recommend this Lexus dealership! They are very professional and listen to details. Stephanie was a huge help Ty
I definitely would recommend this Lexus dealership!
I definitely would recommend this Lexus dealership! They are very professional and listen to details. Stephanie was a huge help Ty
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Stacy! Thank you for recommending Lexus of Orange County! We're glad to hear Stephanie and the team provided professional service. We appreciate your support and look forward to serving you again!
I had a great experience working with the helpful team at
I had a great experience working with the helpful team at Lexus of Orange County. Very professional and trustworthy, it feels like I have been a part of the family. The team at Lexus of Orange County are knowledgeable, professional and most of all very attentive and helpful. They make the auto buying experience pleasant, simple and less stressful. I inquired online about a new GX 550. Mark Feldman promptly reached out back to me. Mark was very helpful and explained the process as it went along very clearly, kept me updated while I was waiting for my vehicle delivery from the Lexus factory. I highly recommend Lexus of Orange County Dealership, and it will be my pleasure to do business with them in the future. If you are shopping for the new or used vehicle, you may not find more honest place then Lexus of Orange County.
I had a great experience working with the helpful team at
I had a great experience working with the helpful team at Lexus of Orange County. Very professional and trustworthy, it feels like I have been a part of the family. The team at Lexus of Orange County are knowledgeable, professional and most of all very attentive and helpful. They make the auto buying experience pleasant, simple and less stressful. I inquired online about a new GX 550. Mark Feldman promptly reached out back to me. Mark was very helpful and explained the process as it went along very clearly, kept me updated while I was waiting for my vehicle delivery from the Lexus factory. I highly recommend Lexus of Orange County Dealership, and it will be my pleasure to do business with them in the future. If you are shopping for the new or used vehicle, you may not find more honest place then Lexus of Orange County.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Serge, we're delighted to hear that Mark and the team at Lexus of Orange County made your experience so positive. Thanks for recommending us; we look forward to assisting you again in the future!
They wanted to profit with $35,000 on top of lease
They wanted to profit with $35,000 on top of lease amount. They never checked my credit, but they automatically put such a high interest rate, that the price of the lease would be $35,000 over the actual lease amount. How do they come up with such numbers? I've done research on money factor percentage, and it just can't be as high as they wanted. They are a rip-off!
They wanted to profit with $35,000 on top of lease
They wanted to profit with $35,000 on top of lease amount. They never checked my credit, but they automatically put such a high interest rate, that the price of the lease would be $35,000 over the actual lease amount. How do they come up with such numbers? I've done research on money factor percentage, and it just can't be as high as they wanted. They are a rip-off!
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Erik, it's concerning to hear about your experience with the lease terms. We strive for transparency and fairness in our pricing, so I apologize if this wasn't reflected during your visit. I'd like to discuss this further and see how we can address any misunderstandings or issues. Please reach out when you have a moment. Thank you, Mark Hoch - General Manager - markhoch@lithia.com
Wonderful experience!
Wonderful experience! This place is legit! I inquired online about a used Nissan Murano. Chris Burd immediately reached out. From the beginning of the conversation, his pricing was fair and transparent. On the way home from my son’s freshman year of college, we stopped to test drive the vehicle. This dealer was on our way home, right smack in the middle of our 6 hour drive. I fully expected to like the car, but did not expect for this dealership to offer a fair price on my trade. Chris’s pricing included the advertised online price, $175 documentation fee, tax, and registration. When signing for the car, I met with Mitch. He walked me through signing. He knew we still had a long drive home in rush hour and expeditiously handled the paperwork. Additionally, he did not pressure me with any warranty or service plans. If you have shopped for a car recently in the Long Island, or NYC vicinity, you are aware of the ridiculous, unethical pricing tactics of advertising one price, then adding a disclaimer of price is after a $3000 down payment etc. I will not buy from these other dealers. If you shop around, you will find an honest place like Lexus of Orange County. I highly recommend, and it would be my pleasure to do business with them in the future.
Wonderful experience!
Wonderful experience! This place is legit! I inquired online about a used Nissan Murano. Chris Burd immediately reached out. From the beginning of the conversation, his pricing was fair and transparent. On the way home from my son’s freshman year of college, we stopped to test drive the vehicle. This dealer was on our way home, right smack in the middle of our 6 hour drive. I fully expected to like the car, but did not expect for this dealership to offer a fair price on my trade. Chris’s pricing included the advertised online price, $175 documentation fee, tax, and registration. When signing for the car, I met with Mitch. He walked me through signing. He knew we still had a long drive home in rush hour and expeditiously handled the paperwork. Additionally, he did not pressure me with any warranty or service plans. If you have shopped for a car recently in the Long Island, or NYC vicinity, you are aware of the ridiculous, unethical pricing tactics of advertising one price, then adding a disclaimer of price is after a $3000 down payment etc. I will not buy from these other dealers. If you shop around, you will find an honest place like Lexus of Orange County. I highly recommend, and it would be my pleasure to do business with them in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the glowing review! We're delighted to know that Chris and Mitch made your experience at Lexus of Orange County a memorable one. Your recommendation means a lot to us - we look forward to assisting you again in the future!
Mark was very helpful and explained the process as it
Mark was very helpful and explained the process as it went along very clearly. I was also in a bit of a rush to get back home to CT and he did his best to get me out with my new vehicle expediently!
Mark was very helpful and explained the process as it
Mark was very helpful and explained the process as it went along very clearly. I was also in a bit of a rush to get back home to CT and he did his best to get me out with my new vehicle expediently!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We understand our customers' time is valuable and that it's also important they have all the necessary information to feel confident in their purchasing decision. It's great to hear Mark was able to help you find your vehicle match and have you back on the road in an expedient manner, and he'll appreciate the commendations. Thank you for your feedback and for making the trip to visit us here at Lexus of Orange County - it means a lot to us that you were willing to make the drive to work with our team. Travel safe, enjoy the road and reach out to us if we can help with anything else in the future.
beware and take a lot of precautions before buying a used
beware and take a lot of precautions before buying a used car from this dealership. not trustworthy. i bought a used 2016 honda accord coupe 101k miles in 2023. in summary, within the first 2 months i found out: original 7 year old battery never replaced. a/c blew warm air half the time. a main fuse blew resulting in a completely dead car. whole entertainment system glitched out (freezing screen & static speakers). a sound fuse blew. but the big thing was after towing it to Honda, i found out the entire timing belt was never replaced and one of the tensioners was leaking (don't know cars so wording might be off). Honda said this problem has been happening for a long time, as in before i purchased. Replacing the timing belt (+spark plugs) was something that should have been done by lexus prior to selling, even just as maintenance due to the miles on the car. before buying the car i pointed out that the carfax did not show consistent servicing. i was told it was an old man that took care of the car and showed them physical proof of servicing. but they couldn't show it to me. at this point, i think i was lied to here as well. yes, i should have had the car checked immediately after purchasing, but that doesn't change the fact that they sold me a money sucker that clearly they didn't check before selling (or did and decided not to fix anything but still sell).
beware and take a lot of precautions before buying a used
beware and take a lot of precautions before buying a used car from this dealership. not trustworthy. i bought a used 2016 honda accord coupe 101k miles in 2023. in summary, within the first 2 months i found out: original 7 year old battery never replaced. a/c blew warm air half the time. a main fuse blew resulting in a completely dead car. whole entertainment system glitched out (freezing screen & static speakers). a sound fuse blew. but the big thing was after towing it to Honda, i found out the entire timing belt was never replaced and one of the tensioners was leaking (don't know cars so wording might be off). Honda said this problem has been happening for a long time, as in before i purchased. Replacing the timing belt (+spark plugs) was something that should have been done by lexus prior to selling, even just as maintenance due to the miles on the car. before buying the car i pointed out that the carfax did not show consistent servicing. i was told it was an old man that took care of the car and showed them physical proof of servicing. but they couldn't show it to me. at this point, i think i was lied to here as well. yes, i should have had the car checked immediately after purchasing, but that doesn't change the fact that they sold me a money sucker that clearly they didn't check before selling (or did and decided not to fix anything but still sell).
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Maddy, It's important to us that preowned vehicle customers feel confident with their purchase. We prioritize transparency when working with guests and discussing the condition of those vehicles. Your feedback is concerning and it is regrettable you have experienced issues with your car. I'd like to speak with you personally for more information and to see if there are ways we can amicably resolve your frustrations. Please email your preferred contact information and availability to me at davidlewis@lexusorangecounty.com and I will reach out to you at the earliest opportunity. Thank you. I hope we can speak soon. David Lewis General Manager davidlewis@lexusorangecounty.com
My first interaction with Lexus of Orange County We dealt
My first interaction with Lexus of Orange County We dealt with Sean as we inquired about a specific lexus for slae. He contacted us by phone and email and set up an appointment. We had a great experience with Sean! The only negative was the trade in offer which frankly was insulting! I rec 3 other offers from online dealers who were min $5000 over Lexus offer. As thr trade in affects Sales tax I was disappointed that they would low ball to such an extent!
My first interaction with Lexus of Orange County We dealt
My first interaction with Lexus of Orange County We dealt with Sean as we inquired about a specific lexus for slae. He contacted us by phone and email and set up an appointment. We had a great experience with Sean! The only negative was the trade in offer which frankly was insulting! I rec 3 other offers from online dealers who were min $5000 over Lexus offer. As thr trade in affects Sales tax I was disappointed that they would low ball to such an extent!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and critical feedback. Sean will be proud to hear your experience working together was exemplary and your compliments are appreciated. We're dedicated to providing you the same great support throughout your vehicle ownership and ask you to reach out for assistance if ever there is need. Regarding the valuation of your trade-in, we will discuss your concerns internally, as we want to always ensure our valued customers are receiving the best deal possible. Travel safe and we hope you'll consider us again for your automotive needs.
This was my second GX460 I got from Lexus of Orange
This was my second GX460 I got from Lexus of Orange County. Stephen and Mike were once again an absolute pleasure to deal with! From my first email inquiry to the final delivery the complete process went entirely as I hoped. The team at Lexus of Orange County are knowledgeable, professional and most of all friendly. I will continue to use Lexus of Orange County for all my Lexus needs!
This was my second GX460 I got from Lexus of Orange
This was my second GX460 I got from Lexus of Orange County. Stephen and Mike were once again an absolute pleasure to deal with! From my first email inquiry to the final delivery the complete process went entirely as I hoped. The team at Lexus of Orange County are knowledgeable, professional and most of all friendly. I will continue to use Lexus of Orange County for all my Lexus needs!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Earning Lexus of Orange County clients for life is a core objective of ours, John, and having a second opportunity to work with you brings us pride. Thank you for your time, business and kind feedback. Stephen, Mike and the team will be thrilled to hear your experience was thoroughly smooth and pleasant. And that they earned your commendations through knowledgeable, professional and friendly guidance. Travel safe, enjoy the road and we'll see you again next visit.
