DELLA Kia

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
78 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 27, 2020

    I was very happy of every phase of the purchase of my vehicle. The next day rage Sales Manager called to see how everything was. The only thing I did not... do was dicker a little on price. This is my third Kia Optima and I should have gotten a little something off the price. They new I wanted the car but I did not ask. Would recommend to people.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Patricia, Thank you very much for the kind words. We truly appreciate the "5 STAR" review. As far as pricing goes, we use software to help us pri...ce our vehicle offerings. This helps us post the most competitive prices within a 150 mile radius. I can assure you that you did well in your purchase of your Optima and I congratulate you. Please have a fun and safe week and thank you for being such a "VIP" customer. If I can ever be of assistance, I am including my personal cell phone number. Ernie Galarza DELLA North Platform Manager 646-522-7855

  • 2.0 out of 5
    October 6, 2020

    I had to return to the dealership after the repair.

    5.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Michael, We apologize for the inconvenience. Please contact me on my personal cell number to discuss the repair issue. Thank you! Ernie Galarza ...DELLA North Platform Manager 646-522-7855

  • 5.0 out of 5
    September 2, 2020

    Service Staff were very good explained what was done , knowledgeable in what they are doing

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Nadine, Thank you very much for the "5 STAR" review. The entire DELLA KIA staff wishes you the best. Please have a fun and safe Holiday weekend.... Ernie Galarza DELLA North Platform Manager 646-522-7855

  • 5.0 out of 5
    August 22, 2020

    From the pleasant appointment reminder call to the walk me to the shiny clean car, the service at Della Kia was outstanding. I needed position of tires... changed, yearly inspection, and registration sticker applied. All was done well and timely and the condition of the car report was clear and very helpful. In addition, I received a free service of giving the car a good cleaning. As always, I received warm, friendly service. That's the reason I always return. Kathleen

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Kathleen, Wow...what an awesome "5 STAR" review. Everyone at DELLA Kia sends their gratitude. Thank you so much and we wish you the best. Please ...have a safe and fun weekend. Thanks again!!! Ernie Galarza DELLA North Platform Manager 646-522-7855

  • 5.0 out of 5
    August 12, 2020

    Service is always excellent with all staff being pleasant and efficient.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Richard, Thank you for the kind words. We wish you a wonderful and safe weekend. Ernie Galarza DELLA North Platform Manager 646-522-7855

  • 5.0 out of 5
    July 24, 2020

    The staff at Della Kia are great. They were very good with follow up and communication as well as very accommodating with our test drive request! Jean... and Michael were great to work with.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello David, Jean and Michael both appreciate your kind words and "5 STAR" review. We all wish you the best with your new car and please have a safe... and fun Summer. Thanks, Ernie Galarza DELLA North Platform Manager 646-522-7855

  • 1.0 out of 5
    June 25, 2020

    Did not stop vibrations but had to pay to fix it. Had to make another appointment and may have to pay another deductable

    3.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Joyce, Diagnosing vibrations is one of the toughest items to address. As may know, the average vehicle has over 30,000 components (including screw...s, rivets, etc). Any one of these, if loose, can cause noise and vibration. The service team at DELLA Kia will do their best to find out why your vehicle still has a vibration. And, of course, you have been informed that there will be no diagnostic charge. Have a fun and safe Summer Ernie Galarza DELLA North Platform Manager 646-522-7855

  • 5.0 out of 5
    June 16, 2020

    The service department is top grade. Will return to this dealership for all my vehicle needs.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Darlene, Thank you for the kind words and "5 STAR" review. It is very much appreciated. Please have a great weekend. Ernie Galarza DELLA North P...latform Manager 646-522-7855

  • 5.0 out of 5
    June 8, 2020

    For being my first time buying a car and having it be mainly over the phone and/or emails due to covid, the staff made the process surprisingly easy. Within... a week of browsing cars I was driving out of their lot with a 2020 Kia .

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Josh, What a nice "5 STAR" review!!!! We are thrilled that you wrote this and we all wish you the best with your new 2020 KIA!!!!! Thanks again a...nd please have a safe and fun weekend. Ernie Galarza DELLA North Platform Manager 646-522-7855

  • 5.0 out of 5
    June 6, 2020

    Returning a lease, upgraded to a fully-loaded vehicle. Super happy with the salesperson and overall experience, I definitely would recommend DELLA KIA... in Plattsburgh!!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Julie, Wow...a new KIA!!!! Excellent. Best of luck with it. Thank you for the "5 STAR" review. It is greatly appreciated. Please have a fun and ...safe week. Ernie Galarza DELLA North Platform Manager 646-522-7855

View More Reviews