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DELLA Kia

(254 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed

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Reviews

(254 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I had a great experience with Della Kia! I highly recommend them. They have exceptional service!

I had a great experience with Della Kia! I highly recommend them. They have exceptional service!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Christine, Thank you for the kind words and "5 STAR" review. This is very much appreciated. We all wish you the best with your new vehicle and hope you enjoy the Summer. Ernie Galarza DELLA Auto Group 646-522-7855

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Everyone was very helpful and friendly one of the best experiences buying a vehicle we have ever had

Everyone was very helpful and friendly one of the best experiences buying a vehicle we have ever had

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Debra, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

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Purchased a new Seltos Frank was easy to work with and very professional. I am a hard sell so he really had to work for my business. Austin also was a great help in this sale. Thanks Again

Purchased a new Seltos Frank was easy to work with and very professional. I am a hard sell so he really had to work for my business. Austin also was a great help in this sale. Thanks Again

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Darwin, The staff at DELLA Kia, especially Frank, thanks you for the kind words and "5 STAR" review. This is very nice of you. We all wish you the best with your new 2026 Seltos and hope you have a fun and safe Summer. Thanks again! Ernie Galarza DELLA Auto Group 646-522-7855

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It was a good experience to deal with Shane, Frank, and Austin teamwork, Austin Durham work to meet our needs in price. I will recommend Della Kia to anyone who is looking to get a new car they will work with you. Thank You, Guys the Beauharnois

It was a good experience to deal with Shane, Frank, and Austin teamwork, Austin Durham work to meet our needs in price. I will recommend Della Kia to anyone who is looking to get a new car they will work with you. Thank You, Guys the Beauharnois

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at DELLA Kia. Thanks for the recommendation, and have an amazing day!

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We recently purchased a new Kia Sorento HEV and absolutely love it! Taylor was great to work with and made sure everything went smoothly from the test drive to getting all of the insurance and other paper work done quick and efficiently. Austin finished off our experience with a detailed and knowledgeable explanation of our options for the final paperwork. Taylor even followed up the next day to see if we had any questions. Great experience!

We recently purchased a new Kia Sorento HEV and absolutely love it! Taylor was great to work with and made sure everything went smoothly from the test drive to getting all of the insurance and other paper work done quick and efficiently. Austin finished off our experience with a detailed and knowledgeable explanation of our options for the final paperwork. Taylor even followed up the next day to see if we had any questions. Great experience!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Judy, Both Taylor and Austin thank you for the "5 STAR" review. We wish you the best with your new Sorento HEV. Please have a fun and safe Summer. Ernie Galarza DELLA Auto Group 646-522-7855

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I bought a used car here in May of last year and I always trust my salesman unfortunately he's no longer here so he wasn't able to help me. Neither was my main mechanic that I loved. He was very truthful and helpful he wasn't money Hungry. However my experience today was the complete opposite. Tell me how a vehicle you buy exactly a year ago that you just got serviced in January is in need of $2500 worth of work before they will pass it for the first inspection since you have owned it for 1 year. Mind you in January there was absolutely nothing that was needed or recommended to get done in the future of those things they had listed. There's no way that in 5,000 i ended up with $2500 in damages when nothing has happened. Absolutely ridiculous and when i asked the service advisor i got well that mechanism is no longer here and our new mechanic looked into it deeper she thinks. I think this place is a complete scam! Hiring anyone who will jump in and gouge people with bills. Not to mention they didn't even do the complementary wash 🤣 i will not be back since they lost their good help and trustworthy people.

I bought a used car here in May of last year and I always trust my salesman unfortunately he's no longer here so he wasn't able to help me. Neither was my main mechanic that I loved. He was very truthful and helpful he wasn't money Hungry. However my experience today was the complete opposite. Tell me how a vehicle you buy exactly a year ago that you just got serviced in January is in need of $2500 worth of work before they will pass it for the first inspection since you have owned it for 1 year. Mind you in January there was absolutely nothing that was needed or recommended to get done in the future of those things they had listed. There's no way that in 5,000 i ended up with $2500 in damages when nothing has happened. Absolutely ridiculous and when i asked the service advisor i got well that mechanism is no longer here and our new mechanic looked into it deeper she thinks. I think this place is a complete scam! Hiring anyone who will jump in and gouge people with bills. Not to mention they didn't even do the complementary wash 🤣 i will not be back since they lost their good help and trustworthy people.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Morgan, I have been informed that the service manager called you and addressed your concerns. Thank you for alerting us and we all wish you the best Summer. Ernie Galarza DELLA Auto Group 646-522-7855

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Our experience was great! Our salesman Mike was very knowledgeable about the vehicles, personable, and no pressure! He listened to our thoughts, offered suggestions and was patient with our search process. We have had great experiences dealing with Della Kia.

Our experience was great! Our salesman Mike was very knowledgeable about the vehicles, personable, and no pressure! He listened to our thoughts, offered suggestions and was patient with our search process. We have had great experiences dealing with Della Kia.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Kathy, Thank you for the "5 STAR" review and for mentioning Mike. You made his day! We all wish you the best with your new vehicle and hope you have a great Holiday weekend. Ernie Galarza DELLA Auto Group 646-522-7855

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Great experience. My second car from this dealer. Leased a 2026 Seltos to replace the 2024. Love that car. 50K in three years with no issues. Frank was knowledgeable and low-key and made the experience extremely smooth. My manager was Austin, who was my sales person three years ago, so it was nice to have the continuity there. Haven't had any issues with the service department. Blew a tire on a pothole on my last Seltos when it was only two months old. They got the factory tire in stock the next day for me on a Saturday!

Great experience. My second car from this dealer. Leased a 2026 Seltos to replace the 2024. Love that car. 50K in three years with no issues. Frank was knowledgeable and low-key and made the experience extremely smooth. My manager was Austin, who was my sales person three years ago, so it was nice to have the continuity there. Haven't had any issues with the service department. Blew a tire on a pothole on my last Seltos when it was only two months old. They got the factory tire in stock the next day for me on a Saturday!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Scott, Thank you for the "5 STAR" review and for mentioning Frank and Austin. You made their day! We all wish you the best with your new Kia and hope you have a great Holiday weekend. Ernie Galarza DELLA Auto Group 646-522-7855

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Took my car in to get looked at, dropped it off on the day of my appointment then didnt hear anything back from them for a week, called and spoke to a man named Jacob, he lied about ever looking at my car, would not return my phone calls after trying to contact him for a week ended up speaking to another woman on the phone who also lied about calling me back finally after over a week of not having my car they finally looked at it and replaced my spark plugs after trying to upsell me on other things, all in all a terrible experience and a waste of time would not recommend bringing your vehicle here unless you've got a lot of time to waste and another vehicle to drive in the mean time

Took my car in to get looked at, dropped it off on the day of my appointment then didnt hear anything back from them for a week, called and spoke to a man named Jacob, he lied about ever looking at my car, would not return my phone calls after trying to contact him for a week ended up speaking to another woman on the phone who also lied about calling me back finally after over a week of not having my car they finally looked at it and replaced my spark plugs after trying to upsell me on other things, all in all a terrible experience and a waste of time would not recommend bringing your vehicle here unless you've got a lot of time to waste and another vehicle to drive in the mean time

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

HI Josh, It is unfortunate you did not have a good experience. We apologize for the misunderstanding. I believe you dropped your vehicle off and put the keys in the drop box without filling out a "drop envelope" or attaching a note to them. That delayed the repair process considerably. The staff tells me that they tried calling and leaving text messages but never received a response. In any event, I believe your concerns have been addressed. Thank you and we hope you have a great weekend. Ernie Galarza DELLA Auto Group 646-522-7855

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I had no issues with the service department, and I did not wait any longer than they told me. Had oil change, tire rotation and recalls done.

I had no issues with the service department, and I did not wait any longer than they told me. Had oil change, tire rotation and recalls done.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Eugenia, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

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