Honolulu Ford

I brought my Ford in today for a software update. Thanks to my service adviser Chad for coordinating the appointment and making sure everything was done to my satisfaction. Also, thanks to Evonne and Lorraine for the prompt and courteous service at the payment/check out desk.

I brought my vehicle in for an oil change and service.The people who greeted me were friendly and Chad checked my vehicle in quickly. I waited for the car and it was finished in the time that they said it would be ready.

Took our company vehicle in for an oil change checked in with Chad Getz. Had a very good experience staff was nice and friendly. Oil change was done less then an hour. Very happy with the service.

I brought my 2008 over from the Mainland a year or so ago. This was my first visit to the Ford Service Center. My contact was Jason. I was on time for my early morning appointment and they were ready, willing and very helpful. Explained the procedure of Ford (since I had never been there before), offered my a ride and told me they would call before repairs. The reality of the whole thing, is they did exactly that! Called with repairs, explained what the mechanic found and estimated costs and time. Jason was along side of me through the whole repairs that were needed. They picked me up and when Jason bought me my car explained what the entire invoice. Wow, true and correct information, isn't that a rarity these days. I'm so glad I found this Ford Dealership and will continue to use their service center. Mahalo Jason, your the best!!!!

Chad Getz is the best service advisor I have ever experienced at any dealership. He is responsive, prompt, and goes beyond to get the job done for you. I wish I could have him at every dealership I deal with! Honolulu Ford, give him a raise, he's worth it!

My 2013 Ford Focus had a transmission issues. I did not buy the car from Honolulu Ford, but Chad took care of my car like their own. He knew exactly what is wrong with the car and what to do to fix it. He made sure the fix was good so we do not have to return. Thanks Chad!

Chad did a good job explaining what needed to be done. Car was ready for pick up on time. Payment was done o. The spot with Chad

I want to say that I've had my vehicles serviced at Honolulu Ford prior, and I wasn't impressed at all. The dealership have since assigned me to a new service advisor named Chad and since then, I have nothing else to say than "Wow!!!" In my opinion, that's how service employees should be, appointments are easily made, I'm given updates and the promised work is done. I believe that if more staff would follow his work ethics, Honolulu Ford would have a 5 star dealership service department.

I went in to see Jeff Salazar to discuss my lease vehicle and all my questions plus more information he gave me was extremely helpful in making my decision to renew my lease. I also asked if I could get a safety check for my car at the same time I was meeting with Jeff, and Chad Getz gladly assisted me in renewing my safety check, Chad also informed me that I needed to keep an eye on my tires and that everything else on my car was great. I was in and out of there with all the information needed to keep my business with Ford in renewing my lease and taking my car in for service

Due to good communication with Ryan Medieros I was able to take advantage of an awesome opportunity. If not for him, I would have probably purchased a truck at Windward Ford. Sara Kim made things very easy to follow through with.