Reviews
This dealership is upstanding and honest.
This dealership is upstanding and honest. There was good faith in all their dealings so far.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Star Auto Mall 512.
Great service in and out fast and super happy with my new
Great service in and out fast and super happy with my new 2016 Lexus ES350
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Thank you for the most beautiful car I am so happy to
Thank you for the most beautiful car I am so happy to work with Glenn , the entire staff is so helping . Highly recommend this place for the best deals on cars .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Star Auto Mall 512, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Easy to work with no pressure on sale.
Easy to work with no pressure on sale. Very polite and respectful I did buy the automobile he showed me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Star Auto Mall 512. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Fake reviews the place is garbage!
Fake reviews the place is garbage! Lawyer involved to set these crooks straight and hopefully shut them down for misleading customers. Not to mention dragging their feet until warranty expires! True crooks that will be held accountable!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Management Team (484) 898-8100
We were very happy with our experience at star auto mall.
We were very happy with our experience at star auto mall. Stephen, Sergey:Fi manager and Sayed: service manager all went above and beyond to make sure all our needs were meant. We drove away with the car we wanted. 2015 Chevy Trax.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
The salesman went out of his way to get me exactly what I
The salesman went out of his way to get me exactly what I wanted. Thank you very much.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Star Auto Mall 512. We look forward to having you as one of our valued customers for many more years to come!
I was ensured I was sold a clean car.
I was ensured I was sold a clean car. Now having it for 3 weeks, it has been in maintenance for 2 weeks. My dealer, emmet went dark when I discussed more issues with the car. Dealing with the service department was a nightmare too.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Management Team (484) 898-8100
I had never financed a big purchase before.
I had never financed a big purchase before. I was very anxious but the staff made the experience mostly painless and pretty enjoyable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Star Auto Mall 512!
Good dealership I only have to follow up as the agent
Good dealership I only have to follow up as the agent doesn’t return call. He however answers calls. The service department actually keeps you uodated
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for providing this feedback, Tamara, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.