Mark McLarty Toyota

Marvin Love was friendly, listened, and did not pressure me into anything. I would recommended him for your next Toyota!

I have been buying cars for 40 years and hands-down. This is the worst experience I’ve ever had in my life. I dealt with Hong She the Internet sales person. I live in Memphis Tennessee, four hours away, and I made it explicitly clear that I would be in a hurry when I reach the dealership and did not have a lot of time for any hoopla. My mistake. It was pouring rain that day and when I got there, they had the car pulled around in front. It was supposedly gassed up and cleaned up, but when my wife got into the car, the front passenger seat had black, holy stains all over it. There was sand and dirt in the car like it had just been returned from the beach and many dirt and scuff marks about the vehicle, I kindly ask Hong to please take it back through the detail shop and address this matter while I finish the paperwork. He and I had agreed that if I put $5000 down that I would receive a 7% interest rate. Which I did, and as I explained earlier being in a hurry I was signing paperwork left, and right. Among that paperwork, I signed a Carfax saying the vehicle had never been wrecked and many other documents. They finally brought the car back around after cleaning it up and because we were in a hurry, we got back in the car and headed back to Memphis. It poured rain, literally all day. The next morning when we were able to actually look at the car in more detail, it was discovered that the Front bumper had literally been torn off due to someone hitting something. Yes, that is correct. The car was wrecked. I immediately contacted the dealership and expressed my frustration and remedy this they said they would mail me the part and I could fix it myself because I was too far away for them to address the matter. I literally said that I would have to pay somebody to fix the vehicle properly and ask if they would mail a $200 check for someone to fix their mistake as they should have disclose the vehicle had been wrecked. If anyone had went through the detail process or the service process, it was impossible to miss the damage, bumper, and the scratches underneath the vehicle. To make matters worse when I receive my payment book I see that I was charged 7.5% interest instead of the agreed on 7% interest. I contacted the dealership and again Hong said that that was a general agreement, but the final negotiations takes place in the FBI office. I told him that I did not negotiate with an finance manager. I negotiated the deal with him and the finance manager was just supposed to put what we agreed on on paper. This did not happen and they saw an opportunity to make another thousand dollars on someone that was in a hurry and rushed as they knew I would be. When I called the dealership regarding this, they said all that I could do is refinance the vehicle. With the combination of all the oversight I was very frustrated and voiced this to the sales Hong She it was at this point he began to disengage and say that he was done with a deal, and that any problems that I have would need to be addressed with one of his sales managers whom I’ve never spoken to never met or never had any dealings with. When I reminded him that he was Mark McClarty toyota to me and the deal that I made was through him, he basically laughed it off and said he’s not the face of Mark McClarty toyota. He’s just a sales person. Needless to say I could not be more frustrated or let down in any business dealings than I am with this one. They did not deliver a cleaned $50,000 vehicle that I bought a 2025 Toyota forerunner. Between the filthy car, them covering up that it was a wrecked vehicle, and then adjusting the paperwork so they make another thousand dollars without my consent is very disturbing. Beware of this dealership and by no means what deal Hong She ever again. Enter at your own risk.! you have been warned. If I could give it a zero I would.

AVOID SHAY JOHNSON! Unprofessional Out-of-State Experience I cannot speak for the entire dealership, but my experience here was among the worst I’ve encountered. I attempted to purchase a 2020 Porsche Taycan 4S from out of state and was paired with Shay Johnson. The lack of professionalism was staggering: she took business calls while driving, failed to provide the requested vehicle video/FaceTime, unprofessional language, and eventually stopped answering calls and texts altogether. Most concerning were the blatant LIES regarding the transaction. She quoted a price adjustment to $40,899 that the sales department later confirmed was never approved. Furthermore, she took my financing application but never actually submitted it. If you value your time and expect transparent trustworthy communication, I suggest looking elsewhere or requesting a different representative.

Worked with Shay. She was very professional and helped us find our truck. If you go to McClarty Toyota ask for Shay!

I love the hospitality. Our salesman Sam Green was very accommodating to have our sales transaction ready to go. We traveled 230 miles to buy from Sam. My husband called many and knowone could beat Mark McLarty Toyota’s unbeatable price. I would say it’s best to call around and even broaden your distance. Nice job! Thank you

I had the opportunity to work with Mr Dewond Smith & he did not disappoint!!! I told him what I was looking for, & he delivered!!! I got more than what I could ever imagine! Thank You Mark Mclarty Toyota

Tried to work a deal over the phone. Gentleman was nice, but really didn't want to deal. Wanted me to drive 2.5 hours to talk to him. Two days later they dropped the price of the Highlander when they wouldn't budge when I spoke with him. When he called me back the next day after speaking with him at first, I mentioned I was looking (not anywhere near buying) at another vehicle at another dealership closer to me. At that point he ended the call and I haven't heard back from him. Two weeks later and the vehicle is still on the lot or at least still on Cars.com. I thought about calling back, but I have lost interest in doing the dance. Again, nice guy, but just give me the bottom line and let's work a deal before I have to drive hours to get to see the car in person. I think he was held back by his sales manager from budging on any deal.

If your looking for a car Toyato in North Little Rocks the place to shop. Ask for Shay, she'll work to get u what u need. Beautiful spirit, willing to go the extra mile for u. Thanks again Shay.

Sales was great and finance was great, however when issues were discovered that were hidden at time of purchase the resolution I got was to trade it in and get a new one so I can be upside down and they can get another sale off of me..delusion! They didn't even offer to do oil changes or details..nothing to try and make it right! What was hidden was over $10,000 dollars of expense! Such dishonesty and ran like slum dealers! The GM is horrible, his own staff talks about how horrible he is and they can't stand him..wonder why? Run!

GREAT AS ALWAYS WILL SEND FAMILY SOON...................................................LISTENED AND MADE IT HAPPEN NO FAST TALKING