Mark McLarty Ford

10/10 service from this store. Great people, low prices, and no hassle buying experience!

To Whom It May Concern, I am writing to provide feedback regarding my recent experience at McLarty Ford. I would like to begin by commending Ronnie Sanders for his professionalism and dedication. Throughout the process, Ronnie demonstrated exemplary service and did everything within his ability to assist me. My concerns do not reflect on him in any way. However, I must express my dissatisfaction with the conduct of the Finance Manager, Mr. Keith Clark. I have serious concerns regarding his integrity and the transparency of the information provided to me during my vehicle purchase. On two separate occasions, I believe Mr. Clark was not forthcoming, which has left me financially strained and uncertain about the extended warranty I intended to purchase. During the signing process, I expressed my interest in the Ford Premium Care extended warranty. Mr. Clark informed me that the dealership did not offer the Ford Premium Care warranty and instead recommended the CNA warranty, claiming it provided superior coverage. I later discovered that the dealership does, in fact, offer the Ford-branded warranty. Had I been given accurate information, I could have included the Ford Premium Care warranty in my loan, which would have better met my needs. The CNA warranty I purchased cost $3,500 for a 7-year/100,000-mile term with a $200 deductible. Upon further research, I found that the Ford Premium Care warranty offers a 10-year/100,000-mile term with a $0 deductible for a similar price, making it a more favorable option. When I returned to the dealership on January 22nd to obtain a second key fob, I spoke with Mr. Clark about canceling the CNA warranty. He informed me that cancellations could only be processed by another department via email and that I would need to wait 30 days before initiating the cancellation. The email address he provided was invalid and not associated with the dealership. Fortunately, Tami was able to assist me and promptly provided the necessary paperwork to process the cancellation. Her assistance was greatly appreciated. Regrettably, my experience with Mr. Clark has left me disappointed and has negatively impacted on my perception of McLarty Ford. This lack of transparency and customer care is, in my opinion, detrimental to the dealership and the industry. I have purchased three vehicles from McLarty Ford, but, unfortunately, this will be my last. I cannot, in good conscience, recommend this dealership to others. I hope you will take this feedback seriously and consider the importance of transparency and customer service in building lasting relationships with your clients. Sincerely,

Alex took me seriously and was understanding. Thank you so much for helping me get the car!

Great service. Alex was great to work with. Got me in and out super quick.

My sister and her husband leased a Mach E from Mark McLarty back in late March of this year. They’ve absolutely refused to complete the simple steps required for them to be able to get the charger and installation that is part of the Ford Power Promise. Had we known they would refuse to assist or even be remotely cooperative, they’d have opted for the $1,000 incentive that was then offered as an alternative to the Ford Power Promise. Due to their blatantly false guarantees to ensure that they received the charger, they opted not to take advantage of the $1,000 alternative incentive option, which would have served to reduce their monthly lease payment. Obviously, that was a huge mistake. We’ve called and spoken with various associates there regarding the matter quite a few times. They never actually attempt to resolve the matter when it shouldn’t even be that difficult to take care of it. They were told that the Sales Manager, Josh Williams, would resolve the issue, but he won’t even return their call. It’s extraordinarily disappointing and I simply cannot recommend that you ever deal with Mark McLarty in any regard due to their abysmal failures relating to this. They've had well over four months to resolve this simple matter and they've still not done so. Save yourself the massive hassle and bring your business to a dealership that actually cares.

Drove 7 hours to get my car. Alex was professional, quick, engaging, and honest. It was a wonderful experience and would recommend anyone to work with him and this dealership!

Great sales man and very knowledgeable of the vehicles, great explaining the numbers on the trade in and the vehicles we are buying!

Working with Alex was the best experience, so we traded and purchased two vehicles today.

UPDATE 2.28.25 I finally got my car fixed on my own doing- my husband & I picked up my car on 2.6.25. We met with Tammy Dick the Guest Relations Manager in 2.6 the day we picked up my car. She told my husband & I that they would reimburse us FULLY for my starter for my car. I sent her a receipt showing that we purchased a starter for my car- $329.99 plus tax- $398.75, funny how I received the check on 2.26 for $199.37. I messaged her & kept trying to call her to ask why I didn’t get a full refund- she’s now saying that she would try her best to even get me a refund for the starter. That was NEVER the case. If it had been I wouldn’t have walked away with being okay with something like that. She has now ghosted me- I can’t get anyone to call me back. How is it that I’ve spent close to $30,000 for a 2023 Bronco Sport and I’ve had this much problems??? When I first left this review she called me & asked me to take it off & how they could make this right? My response was to pay my sales tax on my car since I had to go over two weekend without a vehicle and was still having to make payments on my car- she laughed and told me to have a good day. Funny how they have responded to everyone on here but my review. If I could give no stars I would I a heartbeat. I bought a 2023 Big Bend Bronco Sport from here- it had 38,000 miles on it when I purchased it December 10th 2024. Friday January 31st it started making a horrible sound so I called my sales man right away- he did help and made the buying process easier but the General Manager John wasn’t any help. I had my car towed to the dealership on Saturday February 1st, I made it known that I would need a loaner due to only having my car so I could get back & fourth to work. Monday rolls around and I haven’t heard anything from anyone so I start calling the dealership & am told that I’ll get a call back. 4pm rolls around and still hadn’t received a call so I call again & am told they do not have any loaners available & I’m out of luck. I dealt with this issue until 7pm on Monday & was told that I would hear from a manager on Tuesday. Tuesday rolls around and I still haven’t heard anything from anyone so I call the dealership and ask to talk to a manager. I am then transfer to the General Manager and am told I will have to pay for any damages that aren’t covered until the PowerTrain warranty & the diagnostic fee. I just made my first payment on this car on January 24th, I put down $1000 when I signed to get this car and I still have to pay my sales tax which will be around $1100. I shouldn’t have to pay for anything that happens to this vehicle considering I have had it less then 2 months!! I’ve only put 1000 miles on it since I’ve had it. When I got the car I wasn’t even given the master key so I couldn’t actually use anything in the car for a week due to the MyKey having a child lock on it so I had to go back to the dealership the following week to have a new key made(I live an hour & a half away). Do not buy from this dealership. I will now be picking up my car from their dealership & sinking more money into it then what i should since they aren’t helping and telling me I will have to pay an additional $1000 to get my car up and going again. I WISH I had looked at the reviews before going there. Save your money, they aren’t worth it. Once again my salesman was great- I hope he finds a different dealership to go to!

Tried to purchase a truck for 3 days I found on car gurus. Very slow and not responsive, asked for them to take a deposit and they didn’t. The next day they told me someone was in the showroom looking at it. I said I want it!! Very unprofessional and then Ronnie stopped taking my calls or texts. Didn’t have the xxxxx to tell me it sold.