CarMax Maple Shade

This Dealer Has Great Customer Service. Very Attentive Walking Me Thru The Process Of Purchasing My Car

I had a great experience at CarMax Maple Shade. Mark, Edward, and Steve were all very helpful, patient, and professional. Everyone I worked with was responsible and made the whole process smooth. The pricing was transparent, the vehicle condition was great, and the 90-day warranty gave me peace of mind. When I noticed the auto-lock function was not working, CarMax simply told me to take it to the dealer and they would reimburse the repair cost. Highly recommend this location.

Everyone was very professional. Answered my questions and explain the process...had the car ready for my test drive..overall excellent experience

It was really nice. Very well organized service system and fantastic dealers. I was totally satisfied.

The buying process was super simple. This is the second vehicle that I’ve bought from CarMax in the past 3 years. 10/10 from the minute I walked in till I left with my new truck. I would recommend this location to anyone.

I had a really good experience at CarMax. The customer service was amazing. Hassan was great and made us feel comfortable during the entire process, I love my new car.

Very pleased with the experience. The dealership is well organized and everyone is super helpful.

Bought my Nissan Titan from Miguel last week and I couldn't be happier. The vehicle is in excellent condition. The entire sales experience was positive from start to finish. There was no high pressure sales tactics, start to finish I was done in an hour.

Two stars only because our sales person, John was very amenable and accommodating. Our experience with John was great between ease of purchase and communication. However, our experience trading in a vehicle was abysmal, and the purchasing Manager, Rey Viray, Jr. should take some lessons in costumer service. We were told by the business office that our trade in could not be completed due to an issue with our lien release form. Additionally, we could leave our car in the lot while we awaiting a new form from our prior lien holder. We were given a signed letter to place inside our vehicle stating that the car could remain on the lot. So we came home, contacted our the company that had held our lien and requested a new letter. It had to be notarized and mailed we were told it could take 10 business days. Before we received our letter John contacted us and asked if we still planned to trade in our vehicle. We said yes, we were still waiting on the letter in the mail, but it should arrive shortly and we would reach out on my husbands next day off. My husband has been working in 2 hospital ERs during the pandemic to help with shortages, sometimes with 5 12 hr shifts a week. His service apparently isn't a concern for people like Rey Viray, Jr., because on his first day off that we could come to address the issue of the car, we received a certified letter in the mail from Rey Viray, Jr. letting us know that "there is no reason for your Vehicle to be at the CarMax Facility" and that we had to remove the car or they would tow it. Well by the time we got the letter it was to be towed away the next day. Thankfully it arrived on a day that we could come take care of our trade in. So my husband arrives to trade in the vehicle, and on arrival at the business office, the woman in the office asked why we didn't trade in the vehicle at the time of our purchase. He explained that we were told we needed an updated lien release letter, to which she replied that they actually didn't need it at all. Intercommunication among departments and the policies of the business office should probably be reviewed and explained to all of the staff working at the facility. We wasted an unnecessary amount of time on what should have been an easy transaction. I won't bother doing business with them again, and certainly plan to let everyone I know that they should skip over CarMax Maple Shade.

My wife and I did our research knowing what would be a good price point for the vehicle that we wanted. Surprisingly, CarMax was offering the vehicle below what other dealers were advertising. We went to the Maple Shade dealership test drove a few cars with Erin. She was awesome and answered all of our questions. No hard sell at all and loved the thought that there were no doc or other hidden fees. Sticker price plus tax and NJMV fees. That's it. We noticed that a vehicle in Maine had low miles and was in the color we wanted. Paid the low transfer fee and it arrived in less than two weeks. We met with Mathew, who was covering for Erin, shown the car, took a test drive and "kicked the tires". I told him that we wanted to buy it and Carmax came in at a lower rate than our Credit Union. It took less than 2 hours from entering the dealership to driving off with the car. And did I say no doc or hidden fees.