Reviews
Stay away
Like the other reviewers have said, this place is a scam. They rack on thousands of dollars of xx “dealer fees.” You should be paying minimum dealer fees not these ridiculous made up amounts. Go somewhere else.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I’m truly sorry to hear about your disappointing experience, Jason. We take your feedback seriously and understand your frustration. Our goal is to be transparent with all of our fees, and we apologize if this wasn’t your experience. I would welcome the chance to discuss your concerns further and ensure we address any issues. Please feel free to reach out to us directly. Thank you for sharing your thoughts.
Rip off place
If u buy from here get ready pay over 3k of b.s fees save your money go somewhere else Buy somewhere else and save money
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I’m really sorry to hear about your negative experience, and I understand your frustration. It’s never our intention to make anyone feel misled or overcharged. We strive for transparency in all aspects of our business, and I’d love the opportunity to discuss this further and resolve any issues. Please contact us directly. so we can work towards a solution. Thank you for sharing your feedback.
Ridiculous!!
Low ball pricing.,then adds many dealer fees adding $2,000 to the real price of vehicle. Not including normal taxes;.a dmv.. etc... Makes believe he is a wholesaler. And adds another fee!
- Customer service 2.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I’m really sorry to hear about your experience, Alan. We aim to be transparent with all pricing and fees, and I understand your frustration with the added costs. This is not the experience we want to provide, and we truly appreciate your feedback. Please reach out to us directly so we can look into this further and work to resolve your concerns. Thank you for sharing your thoughts.
Great Experience, Friendly, Honest!
Everyone here was great at communicating. I dealt with Pete and he was awesome, very honest up front and answered all my questions thoroughly! Put new tires on the car for me and not only was their website very straight forward with fees he didn’t waste my time and try and hide anything from me. He showed them up front and explained them all. Great guys!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Geoff, for the fantastic review! We're so glad to hear that Pete provided you with such honest and transparent service. We take pride in making the car-buying process as straightforward as possible, and it’s great to know that we met your expectations. We truly appreciate your kind words and look forward to assisting you again in the future!
Dealership adds 1,000's of miles on cars
Went to look at a car that was there for about a month. It had 87,000+ miles in the photos, but when we got there, it had 90,000 + miles. So, why would a dealership put 3,000 miles on a vehicle? Not to mention there was visable damage on the vehicle that the photos did not show. It was very filthy and the touch screen did not work. I do not recommend or at the very least, shop with caution!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I'm really sorry to hear about your experience, Cosmo. We take your feedback seriously and understand your frustration. The mileage and condition discrepancies you mentioned are concerning, and this is not the standard we aim for. We strive to provide accurate information and transparent photos to ensure our customers have a clear picture before visiting. I would love the opportunity to discuss this further and work to resolve any issues. Please reach out to us directly. Thank you for sharing your thoughts.
Very rude
They are very rude they also put wrong information on site I wouldn’t recommend spending your money with these rude people. Very negitive the owner had an attitude
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I’m truly sorry to hear about your negative experience, Mz Tabby. This is certainly not the level of service we strive to provide, and I sincerely apologize for any rudeness or frustration you encountered. We take your feedback seriously and would appreciate the opportunity to address your concerns. Please contact us directly so we can work toward making this right. Thank you for bringing this to our attention.
Trash Dealership
absolute garbage dealer, doesn't respond to emails, calls xxxx you can't get a person to give you a straight statement in person plus thousands in BS fees. This place needs to be shut down then bulldozed over (twice). I'd rather walk to work for the next 20 years then buy from this xxxx hole
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Waste of time/run around
Waste of time. I was interested in a 2009 Escalade hybrid. I call Monday he said the truck wasn’t ready.. “Why is truck on a website and not ready”smh! Terrible, I was told the truck would be fixed by Friday or Saturday. I’ve waited all week without a car. Called Friday to only be told they never got the truck fixed and it’s selling as is with all the problems with it. Sad thing about it I was traveling from Washington DC.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Don't do business at Otocity
Terrible, terrible, terrible is all I can say. They buy your car and then they stop payment on your check. Then you are stuck with paying for a new title for you car. Bad bad news and bad business. Should have known better because they are not part of the Better Business Bureau. Guess we know why........
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Completely unprofessional
Waste of time time wouldn’t recommend, was very interested in a truck they had online called set up a time to drive down and look at it drove 2 hours to the dealership for us to walk in and then tell us the truck “needed a head” it was leaking antifreeze very bad not once did they mention the truck needed work in the ad or on the phone waste of time
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase