Barnes Crossing Kia

We were very pleased with the service we received at Barnes Crossing Kia. We had bought a 2024 Kia Telluride from Chris Gaines - Landers Kia in Little Rock on November 1, 2024. Unbeknowing to us and without any indication of this from Mr. Gaines at Landers, this car had major dangerous problems (Collision Avoidance System activating unprovoked) that were known to Kia Engineering. This nearly caused me a major accident. We took the car to Barnes Crossing (our local dealer) to have the issue assessed and repaired. We were honestly advised by the service staff ( Ms Lizzy) that the issues we were known (for 8 months - we'd had the car for 3 months) without a solution to resolve this problem and with no recall issued by Kia. As the result of this issue, we were forced into a new car as we couldn't wait for Kia to figure out the problem to resolve this issue. Our salesman, Chico Ortega was most accomodating in updating our car offering a very fair trade value for our 24, updating to a newer 25 model with the options that we wanted. He added VIP vehicle service to our deal to make sure that we were fully satisfied with our car. It definitely wasnt an optimal situation but Chico was most helpful in finding a workable solution to our problems. We learned two valuable lessons. One, never buy another vehicle from Landers Kia - Chris Gaines in Little Rock AR. Secondly, when making a purchase of this nature, it best to deal locally and with people who know their products.

My experience here was the best ever . Mr ld handled every thing with such great detail and professionalism. .in the financial dept Mr Patrick done a great job also. Even the girls in the maintenance dept was so nice . As a matter fact all the employees were nice and very helpful.

Do not buy anything from this dealership. New and especially used. They sell junk, do not buy after warranty is up. These cars are only good for 60k miles then their major problems!!!

Very fast and friendly service. Austin R helped me with my first Kia in 2023, went back last week and traded it in for a 2024. Better interest rate (slashed in 1/2) and a lsx model always makes for a good trade in. Not only do they fill up your gas tank, he went as far as helping me get the stuff out of my trade in to put in my new car. I received a personal message within a day or two asking how I was enjoying my new car. These things make you feel like you matter, I consider Barnes Crossing Kia part of the family. Thank you so much.

Everyone is very nice and will accommodate you any way they can and were very helpful

I love KIA, they are very friendly. My Salesman Mr. Jerome is absolutely the best.!!! Hands down, he will get you in the car the you need and want. He also helps you with getting insurance on your new baby just in case you are needing it.The entire KIA staff is very sweet.

Recently took a vehicle (via) wrecker to this dealership because the car would not start. The vehicle was on the repair lot for about four weeks. I made numerous calls to the service dept. to inquire on the status of the vehicle. Each time I was handed off to another person who knew nothing about the state of repair. We told the service writer the parts that had already been replace. The Master Mechanic said the new part needed to be replaced with a Kia part. The vehicle still would not start. We are now over $600.00 and they said now we need to replace the ECU which would be around $2,300.00 total. We declined that repair and a wrecker transported the car back to a local shop. An employee of that shop ask if we had checked the security system. He locked the door inside and used the key outside to open it. The car started right up and is running fine. With all the dealership technology you would have thought that might be the first thing they would check. Iwe spoke to the Manger of the dealership and he said he would call us back. Crickets, I will never use this dealership again.

Deals? There is no dealing, its MSRP+ or nothing. We bought a nice 21Subaru yesterday, got a good “Deal”.

I had the disservice of working with several employees at BC Kia recently. We inquired on a vehicle online, I spoke to a “Ceira” who ignored me, and “Katelyn” who had no problem telling me that they don’t take NON-REFUNDABLE deposits on vehicles, even if you live several hours away. I’m expected to waste a day in hopes it’s there? No thank you. Finally I got set up with “Chico” who did nothing but insult me with a horrendous write up. Lying through his teeth about the costs, what they would be able to give me for the trade and what invoice was on the vehicle. I was able to pull the invoice from a friend who works at Kia and it was not what they said. Not only that, this dealership lies about pricing, the first pencil the gave he showed the vehicle marked up 5k. Chico said ALL of their new inventory has that mark up and it’s a discount from the 10k it was originally, despite their website showing an entirely different price. They have no issues with false advertisement and apparently bigger issues with honoring the price advertised. I’m extremely disappointed in the interaction I had but can’t help to think that I dodged a bullet with this one.

I had the disservice of working with several employees at BC Kia recently. We inquired on a vehicle online, I spoke to a “Ceira” who ignored me, and “Katelyn” who had no problem telling me that they don’t take NON-REFUNDABLE deposits on vehicles, even if you live several hours away. I’m expected to waste a day in hopes it’s there? No thank you. Finally I got set up with “Chico” who did nothing but insult me with a horrendous write up. Lying through his teeth about the costs, what they would be able to give me for the trade and what invoice was on the vehicle. I was able to pull the invoice from a friend who works at Kia and it was not what they said. Not only that, this dealership lies about pricing, the first pencil the gave he showed the vehicle marked up 5k. Chico said ALL of their new inventory has that mark up and it’s a discount from the 10k it was originally, despite their website showing an entirely different price. They have no issues with false advertisement and apparently bigger issues with honoring the price advertised. I’m extremely disappointed in the interaction I had but can’t help to think that I dodged a bullet with this one.