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Tower Auto Mall

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (19 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (19 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Perfect Service, Very Friendly stuff!

I have never had a better experience than at Tower Auto Mall. The women at the front were very friendly and I was immediately helped by a salesman. He was very informative and answered all of my questions. He wrote down everything I needed and I got a great deal on a Toyota Camry. I had my car within 72 hours and was able to start working right away! The service was quick and efficient. I look forward to leasing more cars with Tower Auto Mall in the future and will recommend them to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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brandon

smooth service, hopefully we can get connect to each other more in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Maybe my luck is improving.

Considering all the grief I've had lately with vehicles, I can say with conviction that my experience with Tower was the most pleasant. There were some glitches, some delays and clerical errors along the way, but the staff was very professional, patient and courteous throughout. I have owned several dozen vehicles in my lifetime, and I feel the honesty and transparency that is often lacking and in some cases non-existent in the auto sales industry. I am hopeful that this purchase will serve me and family well this summer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good Service

Was able to purchase a good car, at a good price, fast service, and professional agents that meet your needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best Place to Buy TLC

Have been shopping around for not only the best priced car but also something new. Tower Auto Mall from the start was able to provide me with a beautiful Brand New Car and get it registered the way I needed it to be. Everyone else turned me down, but not Tower. Avi was amazing at helping me throughout the entire process I highly recommend anyone looking for a new or used car to do business with Tower Auto Mall. I guarantee it you will not regret doing business with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Stephen, Were so glad we could help you out with your purchase here at Tower and would like to welcome you to the Family. We appreciate the positive feedback and just want to let you know that we stand behind all of our cars and customers. Thank you again for choosing to do business with us. Be sure to send some of your friends our way when you can. Tower

Matt Nj Best Experience Ever at Tower Auto

After searching high and low for a Black/Black truck, I was pleasantly amazed at the selection at Tower Auto Mall! Lincolns, Toyota, Tahoe, Surburban's are all at Tower. Dealing with Brandon and Avi is great too. Tower is a special place in the NYC market. Barron is there to make you buying experience Towel above all the rest. Thank you Tower Team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hey Matt, Were so glad to hear that we made your experience shopping with us a pleasant one. We pride ourselves on having an large amount of vehicles on the lot to choose from so you can take one home the same day. We appreciate your feedback and want to say thank you for choosing Tower Auto Mall.

Best shopping experience yet!

Brandon was dope! Esier than buying a pair of sneakers ... a plus, I would recommend this place over any other place especially for TLC. Honest and good staff here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Darcya, Thank you so much for doing business with us, we are so glad that we could give you excellent customer service and satisfy another happy customer. Please do not hesitate to reach out to us should you have an questions about your new vehicle. Thanks, Tower Auto Mall

Horrible day

Rude staff. Greedy and tricky contracts. Unethical and unfriendly staff. Most of all willingly waste your time , doing nothing and showing they are very busy. Treat you badly. Actually they exploit you, coz you are in need and they take advantage of it. God save you from them. Please stay away. There are other places and no one can be that bad, I swear.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I don't recommend no one to go at tower automall

I leased to own a 2014 MKT , he broke down down I had warranty up to 150000 miles then when I go to the dealer they took the it to all American ford in New Jersey then they say the warranty not on my name is on the prior owner name still now the car in the dealer since 9/26 /16 .every time when you call them in the ,they I gonna call you back if you don't call them again i will never hear from them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.