Tucson Used Auto Center

Before the sale was finalized, it was discovered that the vehicle would not pass Arizona emissions testing. Dealership representatives made a clear written and oral promise that this critical repair would be completed. Made payment for the vehicle purchase order based on this promise. Over two months have passed, status of the vehicle is unknown and payment hasn’t been refunded. Communication is inconsistent; being told there were "payment issues," asked to wait for parts, and ultimately ignored.

Unfortunately, my experience with this dealership has been very frustrating. I purchased a used vehicle over a month ago, and I still haven’t received the vehicle because it has been sitting at a mechanic shop with ongoing issues. I was given a loaner, but I’ve received different explanations about what is wrong with the vehicle, and I feel like I haven’t been given clear communication or a resolution. I’m extremely disappointed with how this situation has been handled and would strongly encourage others to ask questions and make sure everything is in writing before purchasing. They canceled my contract blaming the bank and refused to give me any written statement that my transaction has been canceled. CARLOS IS A SCAMMER

If I could rate this dealership it would be in negative numbers. I put a car on consignment at this dealership. They sold my car and sent me my old license plate. It has been over a month now and I still have not gotten paid. It seems like they screened my calls and I don't get any return calls. My next step will be the state attorney's office and file a complaint. If I have to get a lawyer I will not settle for the money they owe me, I would like to be the new owner of this dealership.

I bought a 2014 Ford F150 5.0l from them. All they could tell me that it had a cylinder misfire. So figuring that it's a misfire, easy fix right? Wrong!! Took it to a reputable mechanic that I trust and immediately told me it needs a new head considering the valves has holes in them. My mechanic sent them pics of it and this dealership pretty much told me to xxxx off!! When I signed paperwork, i agreed to a per cylinder misfire, not a new head. Their mechanics are incompetent and didn't even tell the dealer what was wrong!! I would definitely go somewhere else if looking for a used car! They say they love their customers, well apparently their money so they can scam and screw you over!!

Very disappointed. Purchased a vehicle there, paid cash and took over 3 months for them to send me my title. After 2 months I started calling and kept getting the run around, saying I need to talk to someone else and they're not in. No-one ever returned a call. Finally, on the 88th day they promised to send it. the temporary tag was about to expire. Said they would send it over night, 2 days later I get the tracking number and it showed it was just created. They think people are stupid and won't check. Finally received the title on the 92nd day and went and registered it and to my surprise I had to pay $479.98 more (late penalty from MVD) than I should have because the sale was over 90 days ago. I would suggest if you purchase from them and pay cash, don't leave without title in have or it will cost farther down the road.

The staff was really nice and got me out driving my 2016 Kia really great car would really recommend going here and especially with gina she was the one who made it happen

These guys only care about the sale. BE SURE NOT TO TAKE THE VEHICLE WITHOU GETTING A COPY OF THIER “PROMISES TO YOU” SHEET! they will promise that it all gets fixed then act like you are a crazy person and act like they are doing everthing for you. My car was supposed to be detailed after the sale and fixed. I GOT NONE OF THAT! My car still doesn’t work properly!! they only held my car for 15 days so i wouldn’t want to take it back and i never got receipts for the service that was done. They also asked for extra money (that was not reflected on any of the paperwork)because they didn’t get what they wanted from the bank. I thought i could trust these guys because i actually had worked there for a bit, i was soooo wrong!! they do not respect woman at all! or men… they don’t respect anyone (after the sale) SO WATCH OUT!!! and know your rights!

I bought a car in September of 2022 and it broke down after 29 days and traveling 597 miles. 2 weeks later I am still waiting for them to make things right. Save yourself and buy from someone else.

Do not buy a car here I was ripped off from 30k at this place I brought them a nice trade in and got a lemon truck and paid 20 k cash

I wanted to buy a car. I have some credit issues. I spoke to four different people. Nothing. The last person I spoke to was with Anthony. He guaranteed me a call back. NO CALL. When I tried to reach him on his cellphone I was blocked. Very, very unprofessional. Horrible people. Don't go to this dealership. They are scammers.