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Castle Subaru

(658 reviews)
Visit Castle Subaru
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (219) 940-5718 (219) 940-5718
Used (219) 940-5663 (219) 940-5663
Service (219) 940-5738 (219) 940-5738

Reviews

(658 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Castle Subaru from DealerRater.

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Shopping for a Forester

We found Castle on the internet and they had a nice inventory. We made an appointment, met with Mark(the salesman) and he was quite helpful. we had several incentives which assisted in our decision. Cheyenne was quite helpful also in sending us information prior to our visit. Overall anice experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

James, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

the right place to purchase

GREAT PLACE, good people, not pushy,sales person was polite,very knowledged.every step of the purchase went smooth. I would recommend this dealer to anyone, it was a pleasure doing business with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Trev, thank you so much for your positive comments about Castle Subaru! Please let us know if you have any additional questions about services you received and thank you again for choosing Castle Subaru!

Richard from Portage

Frank and the staff were great. I would recommend the dealership to all my friends. Cameron helped me with my purchase online and on the phone too. Been coming here for years!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Richard, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any further questions, please give us a call. We're always happy to help!

Fantastic customer service!

Earlier in the month, I wrote a very unhappy, negative review about Castle Subaru and their AG Vehicle Shield policy. I am happy to report that the general manager and the customer service manager reached out and fixed our problem! I certainly did not expect that, so Castle Subaru, thank you for the fantastic customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Linda, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Excellent, knowledgeable service!

I came in looking for a new vehicle and Edwin went above and beyond to find me a great car, he is very knowledgeable and has great customer service. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Liz, thank you so much for your positive comments about Castle Subaru! Please let us know if you have any additional questions about services you received and thank you again for choosing Castle Subaru!

horrible experience

misleading, dishonest and a waste of 5 hours. We drove 50 miles to purchase a certified pre owned car. We were told that the facility is sanitized, all wear masks, cars sanitized with plastic around steering wheel, etc. Upon arrival, 95percent of people we saw, no masks. The salesman did not have one but put one on ( under his nose) when asked to. WE asked if the car was sanitized and he said no, would you like it to be? He gave the keys to another maskless person. WE said then it is not clean. The car had a sign saying as is, not certified. When questioned he said, oh we can do that in a couple of minutes. Clearly, no inspection. The AC did not work, the car was not ready for sales. We were told that they would only negotiate the price only if we came in. Also not true. We were told it could be a contactless sale which they clearly do not know what it means. What a waste of time and a shady gross experience.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Chloe, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (219) 764-5020 and we will do our best to make this better.

Shopping made easy

The car purchasing process was fairly painless and quick. This has been my best experience by far when it comes to purchasing a new vehicle. I’m extremely happy with my purchase and feel like I got a good deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Mark. Thank you and we hope to see you again!

VERY SATISFIED CUSTOMERS - THANKS!

From start to finish it was quite apparent that Castle Subaru stands head and shoulders above the rest when it comes to customer satisfaction. Mark and Reece were GREAT to work with and the entire experience greatly exceeded our expectations!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Melody, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Castle Subaru. We hope you continue to choose us for all your automotive needs! Take care!

Buyer Beware!

Don't believe the sales people if they try to sell you an AG Vehicle Shield and tell you the policy covers replacement of the windshield! It doesn't and I found out the hard way. Got hit with a rock on the freeway. It quickly grew to 19 inches. Have to have the whole windshield replaced because of the EyeSight technology. I already have insurance that fixes small cracks or dings--why in the world would I want another policy that says exactly the same thing? Why? The sales person told me it was different!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your honest feedback, Linda. Please reach out to us at (219) 764-5020 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

Glad i came

Edwin and the whole staff there was very helpful and polite. Took there time to make sure i knew everything. The also showed me every car that i could choose from.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kirkston, thank you for your kind review; we are happy to pass along your comments to the team here at Castle Subaru! We hope you continue to choose us for all your automotive needs! Take care!