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Ricart Used Car Factory

(7,132 reviews)
Visit Ricart Used Car Factory
Sales hours: 10:00am to 8:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 10:00am–8:00pm 8:00am–6:00pm
Tuesday 10:00am–8:00pm 8:00am–6:00pm
Wednesday 10:00am–8:00pm 8:00am–6:00pm
Thursday 10:00am–8:00pm 8:00am–6:00pm
Friday 10:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday 12:00pm–5:00pm Closed
2025 state dealer award
View 18 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2020 state dealer award 2017 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(614) 808-4184 (614) 808-4184

Reviews

(7,132 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ricart Used Car Factory from DealerRater.

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WOW there dealin

Timely efficient courteous knowledgeable and professional ; would not go anywhere for the best deal at the best price best service for customer experience I trust ricart FORD

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

AWESOME

Great customer service. will definitely recommend Ryan to Friends. First time buyer and Ryan made the process smooth and easy. He deserves a pay increase ;)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your first time buying a car! It was our honor to have your business. We are so glad you loved working with Ryan :) If you ever need anything we will always be here. -Regan at Ricart

Wonderful service

I brought my grandpa in because his car died unexpectedly. Rick Johnson was helpful, patient, and fast. My grandpa and I both were very happy with our experience! I would reccomend Ricart to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent service!

We had the BEST car buying experience thanks to Lorenzo. He listened to us and what we wanted and was able to get us exactly what we needed without going over our budget! He was great to work with! We will buy from him and ricart again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Took the time needed; not too pushy.

Came in to look at a Hyundai Santa Fe that was listed on-line - it had already sold by the time we got there. Brian was who we had arranged to meet - he was busy with another prospective buyer so Steve Holsinger took us all over the lot looking at all options available in my price range and mileage range. Finally settling on the Kia Sorento. My only complaint is that I should have known up front that there was only a replacement key available for this vehicle. No key fob. So, now I will have the added expense of getting one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave The Ricart Used Car Factory a review. Congratulations on your new (used) Kia Sorento! We apologize for the lack of communication in regards to your extra key and we appreciate you letting us know so we can update our process to make sure this information is clear. If you ever need anything don't hesitate to reach out to Steve or Brian. Thank you! -Regan at Ricart

Awesome!

This was my first "new" car and I couldn't be happier. Steve made the process so simple and easy. Thanks for all your help and advice:)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your first new car! It was an honor to serve you during this memorable time in your life. If you ever need anything Steve the and entire team are here for you :) -Regan at Ricart

Friendly & Patient Sales Rep!

I really enjoyed my experience with John Thornton! Unlike many dealers who just want to give their sales pitch, John worked to build a good rapport with us by finding common ground in life in general, which made the experience so much more comfortable. John was a great help and extremely patient since I was unsure what I wanted to purchase. I explained that I had previously owned SUVs but was unsure if I should just stick with an SUV or purchase a sedan due to having children. John took his time answering questions and making some recommendations. I test drove several, and even though it was 20 degrees with blowing winds, John fetched each vehicle without hesitation and continued with his can do attitude! Thank You John for freezing for me! And I'm so happy with my new sedan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Positive buying experience!

I haven't had a car payment in several years. I was leery of giving up my beloved Mercedez. Ms. Lee's patience went far in making the "goodbye" less painful.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Long process but smooth.

I hate the car buying experience/process. It should not take 5 hours to buy a 10,000 used car. That said, The salesman was fair and attentive. The atmosphere was pleasant. The tv's in the showroom are a nice touch. Just a really long, drawn out process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your patience in purchasing a used car! We appreciate your business and thank you for leaving us a review. -Regan at Ricart

Amazing

Josh Tolliver and the rest of the staff was amazing getting us into the car we wasn't even looking for. I was looking for a truck to up grade my older one. But instead I found a car that I feel in love with. Thank you so much for everything you all done for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.