Benson’s Pre-Owned Outlet

The reason why I do not recommend Ipac Benson Outlet on Culebra is the following: https://www.kens5.com/video/news/investigations/call-kens/dont-fall-for-this-dealership-trick/273-432709e6-1a30-4e40-9164-109b5fa2db6e?fbclid=IwdGRjcASeFT5jbGNrBJ4VIWV4dG4DYWVtAjExAHNydGMGYXBwX2lkDDM1MDY4NTUzMTcyOAABHoFwQFiH5Al_pt4ys2F14VFQPEREZOr3APdlEb9CB0b2rQtSYNFipoRiZiJC_aem_h0cPNIm7AV28lrAgClf2AA 🚩 - They will try to force a vehicle that's been sitting on their lot past the 40 day mark to get you interested into a vehicle that they cannot sale. 🚩 - If you hear them tell you about a Fresh Start Program (typically heard from the IRS) that they offer this (which is more so for customers who don't have no credit, low/bad credit or reposseion history) where they say your credit is old but you have excellent credit in the 700 range, they will try to put you in this never heard of program that not even the top dealerships have never heard of. The "Fresh Start Program" at IPAC (Ingram Park Auto Center) in San Antonio is a subprime auto financing event. Negative reviews frequently cite bait-and-switch tactics, aggressive "voucher" mailers, and significant markup and fee additions when customers arrive at the dealership.Consumer complaints and forum feedback highlight a few consistent concerns:Bait-and-Switch Tactics: Users report seeing incredibly low online prices or "guaranteed approval" vouchers, only to find the vehicle is unavailable or that they are pushed toward more expensive models.Hidden Fees & Markups: Many buyers note that advertised prices increase substantially once mandatory dealer add-ons (like nitrogen tires or tracking devices) are included.Low Trade-In Offers: Reviewers have complained about low valuations for trade-ins, which can result in rolling negative equity into a new, high-interest subprime loan.Aggressive Marketing: The dealership frequently advertises programs via direct mail targeting bankruptcy, foreclosure, and bad credit. Reviewers often feel the marketing is designed to pressure them into visiting the showroom unnecessarily. 🚩 - They say they can show you the carfax but never print it out and so you look on their site of the vehicle to unexpectedly find out the vehicle have a recent recall that was never fixed. While the vehicle was and still on there lot passed 40 days that could have been fixed prior before forcing the vehicle on a customer that could not even browse the lot as the tradition when you go look at a vehicle. If they ever say, we can fix the issue After the purchase thats already a 🚩. 🚩 - Calulation mistakes in front of your eyes on scratch paper but not on a Buyout Agreement along with the Buyout Guide. 🚩 Salesperson lying about the recall issue could have been fixed prior but your not no dummy because if the recall was fixed prior it would have reflected that it was fixed on the car fox report. 🚩 - You was suppose to have a female saleswoman but instead you was given a male who was train to smooth talk you into getting the vehicle that no other customer want. 🚩 Not having the Dealer stickers, also known as dealership decals on the window in plain sight. This vehicle did not have it on the back left side window but it was and still priced at $19,991. 🚩 - There is alot of negative reviews then positive and when question, there is excuses after excuses of why so many customers are more unhappy then good better check their rating on the BBB as well. I had my client get her vehicle the following day at a legitimate dealership.

Buying my car with Xinia was an excellent experience. She was friendly, knowledgeable, and very helpful throughout the entire process. She explained everything clearly and made sure I felt comfortable with my decision.

Daniel was very professional and knowledgeable.. and what i like most is he knew what my needs were and he didnt pressure me

Manager extremely attentive to all that entered offering water,his hospitality is welcoming that making a car purchase with him was an awesome experience

Very professional and understanding to my request and expectations everything was met even drove away with a better truck then I wanted definitely going to recommend miss Natalie my friends and family

Mitch, my car salesman, was very knowledgeable about my new Chevy trailblazer! Showed me what all the buttons do in the car. He was so patient with me answering all my questions I had as well. When you go to IPac pre own ask for Mitch a true stand up gentleman. Big O was an absolute sweetheart and a comedian. He has me laughing so hard with his jokes. Also thank you Abraham for breaking down the the warranty and answering all my questions. By the end of the process I felt I gain new family members.

Just want to say thank you to Mo the general manager Felix the sales manager Hany and Jose the sales team for making my experience wonderful.

It was a very nice friendly experience, very clean , everyone was nice, helpful. Natalie was the best , nice friendly helpful. Keep up the good work.

Good customer service very patient and courteous will definitely refer to friends and family in the future

IPAC Pre-Owned Sales Event IPAC left an impact on me for sure! I was approved with $1500 down in July 2024 now cut to August 2024 and I have been in touch with my salesman Kenny G and I was assured that everything was okay! So the morning of my appointment less than an hour before I was scheduled to arrive I received a text message from Kenny G stating that I needed a stronger co-signer this is the exact same information from July. They got me approved and in August I was denied nothing has changed. I’m still at the same address still at the same job and literally nothing has changed but apparently the approval Fairy and Ipac Pre Owned only works in July. I have called the dealership several times on August 17. I called again on Monday, August 19 and asked to speak to a supervisor and I have yet to receive a call back from Jeff or David I just want resolution and the car that I was promised at the price that I was promised save your time. Do not go to this dealership.