Brooklyn Chrysler Jeep Dodge Ram

This dealer ship is top notch. I purchased my 2020 Durango from them and I always had a great experience. Just recently got an oil change and it was fast efficient. I came in on time for my appointment. They made sure they take care of me. I am definitely looking to upgrade my vehicle and Brooklyn dealership is where I’m going

It was nice and clean, Adrian was very helpful with updates and Ralph also made sure that everything went smooth for me.

I don’t want to spend any more time on this xxxxty dealership so I’ll sum it all up. Waste of time, bait and switch, prices listed on Cars.com may not be even close to the price they give you at the dealership. You’ve been warned.

$399.95 / hour labor rate as of August 2025. The going rate at independent shops is around $150-175 / hour in the same area. High end shops top out at $200 / hour. As soon as your car is in for a diagnostic, you're out $400 for 1 hour and diagnostics take longer. I was quoted around $10k in labor that another shop is handling for around $3k including parts. I posted the quote online for others to review + second opinions and everyone told me to bail. I still had to pay $900 for a diagnostic fee just to be able to get my vehicle out. Make of that what you will. Service department is extremely difficult to communicate with. Brought in my vehicle on Sunday and every time I call and ask for some update, I don't receive a call back until I call again. Back and forth lasted until Friday. Overall, a terrible experience with terrible customer service.

So my son and I wasted 250+ miles and about 6 hours of time going to see a car that was at this stealership and supposedly ready to be bought. Took the ride out and was told the car was in for service but the salesman did get it from service to be looked at and also test driven. Cool, right? Well I thought so too. My son and I looked it over and both of us were like, looks OK, dirty as xxxx inside and out but the salesman said it was and that it would be detailed before we took it so we were like, can we take it for a test drive and the salesman said there wasn't much gas but we could take it around the block, so we did. Test drive was OK, really hard to give it a food test drive in Brooklyn but we decided we seen and tested enough to move on. All seems to be going kinda smooth, right? Well, that's where xxxx turned. The salesman comes out with the pricing sheet. What was an almost $19000.00, ends up over $25000.00 out the door. They are charging a $4000.00 fee to call the car certified used. What a FRICKING joke!!! Needless to say, that was the end of that!!! If you are going to tack that BULLSH!T fee on, include it in the price of the car so you don't waste fricking peoples time and money to come look at vehicles that ultimately are put out of their expected price range!!! Unfortunately I was the fool because on the way there I was reading reviews of people saying the same thing but I gave the stealership the benefit of the doubt and went anyways. BIG mistake on my part. Do yourselves a favor and don't fall for the same xxxx and stay away from here!!! Totally fricking disgusted!!! I also read a review of someone that leased a vehicle and went to buy it out at the end and the stealership also had some BULLSH!T fee to buy it out. Is it not enough that you make money on the cars themselves, you have to throw in some ridiculous fees??? LIKE I SAID BEFORE STAY AWAY FROM HERE!!!

Excellent customer service - been dealing w them for years for all my cars and Ralph Santiago is the best ! Have to say all their staff is great as well

Outstanding experience! Alex went above and beyond to help me find my dream car. From the moment I walked in, I was treated with exceptional customer service, professionalism, and knowledge about the vehicles. Alex was transparent, honest, and patient, answering all my questions and making sure I felt confident in my purchase. The financing process was seamless, and the follow-up after the sale was top-notch. I highly recommend

Stay Away — Classic Bait and Switch! I rarely leave negative reviews but I need to warn others. I had one of the worst dealership experiences ever at Brooklyn Jeep while trying to lease a 2025 Jeep Wagoneer S. I initially spoke with Brenda, who seemed helpful and confident she could beat another lease deal I had which included all the fees already from a another dealership— as long as I provided proof. I double-checked with her twice to confirm that her quote included all taxes, registration, and fees, and she reassured me it did as I didn't want to waste time traveling into brooklyn traffic with my pregnant wife Based on her promises, my wife and I made the trip from New Jersey during rush hour traffic — over 2 hours and $40+ in tolls, gas, and miles — to come in on our only available day. When we arrived, we sat for 10 minutes waiting for her manager Moe, who clearly had no idea what we discussed. He asked me to explain the entire deal again, like he was hearing about it for the first time. Even worse, we were told the vehicle we wanted wasn’t even on the lot. Finally, Moe said he could "match" the deal but now excluded taxes, registration, and other fees — the very things I confirmed were included twice before coming in. Total bait and switch. Complete waste of time and money. I would strongly advise others to avoid Brooklyn Jeep if you're looking for transparency and honesty.

Alex was a pleasure to work with! He was a great communicator and the deal was exactly how he said it was. Many salesman are pushy and fake, but not Alex. Make sure to ask for Ace you won’t regret it!

Outstanding Experience with Alexander Colon!" I had the pleasure of working with Alexander Colon and his amazing team during my recent visit! I couldn't be more grateful for the exceptional service he provided. From start to finish, Alexander was professional, knowledgeable, and truly dedicated to making sure I found the perfect vehicle.