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Dodge City Auto

(1,037 reviews)
2023 state dealer award
View 15 awards
2023 state dealer award 2023 state dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2016 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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Reviews

(1,037 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dodge City Auto from DealerRater.

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We recently purchased a vehicle from this dealership, and overall, the deal was good and we were happy with the purchase. The outside of the vehicle was clean and looked well-presented. However, I was a little disappointed with the interior. It didn’t seem like the interior had been properly cleaned or detailed before we picked up the vehicle. I also expected the vehicle to come with a full tank of gas. In my opinion, filling the tank would have been a nice courtesy and would have made the delivery experience feel more complete. Overall, we’re happy with the deal and the vehicle, but I think there is room for improvement when it comes to the vehicle’s preparation and customer experience before delivery.

We recently purchased a vehicle from this dealership, and overall, the deal was good and we were happy with the purchase. The outside of the vehicle was clean and looked well-presented. However, I was a little disappointed with the interior. It didn’t seem like the interior had been properly cleaned or detailed before we picked up the vehicle. I also expected the vehicle to come with a full tank of gas. In my opinion, filling the tank would have been a nice courtesy and would have made the delivery experience feel more complete. Overall, we’re happy with the deal and the vehicle, but I think there is room for improvement when it comes to the vehicle’s preparation and customer experience before delivery.

Rating breakdown (out of 5):
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Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Professional and good polite staff offered to accommodate when needed and made things right when they were in the middle of training a new employee which doesnt happen very often these days

Professional and good polite staff offered to accommodate when needed and made things right when they were in the middle of training a new employee which doesnt happen very often these days

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I drove on to the lot thinking that I would begin shopping for a newer car. These guys offered a deal that was too good to pass up. They kept working until everything we talked about was done and well done. Great service!

I drove on to the lot thinking that I would begin shopping for a newer car. These guys offered a deal that was too good to pass up. They kept working until everything we talked about was done and well done. Great service!

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Shopped for a used car
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They love to make you buy a vehicle but the service is crap don't buy a vehicle from there if you need service

They love to make you buy a vehicle but the service is crap don't buy a vehicle from there if you need service

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1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for sharing your feedback with us. We are deeply sorry to hear that your experience with our service department fell short of expectations. Providing dependable, high-quality service is our highest priority, and we apologize for missing the mark in your case. We value your time and would appreciate the chance to address your concerns directly, so please give our team a call at (306) 374-2120 so we can learn more and work to give you a much better experience next time.

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Great customer service in both sales and service departments. Recent service on our Jeep Wrangler went seamlessly! Thanks Jordan and service team!

Great customer service in both sales and service departments. Recent service on our Jeep Wrangler went seamlessly! Thanks Jordan and service team!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I just purchased my first new vehicle and had great communication throughout with Jeff and he took care of my concerns and requests very well. I am very happy with my purchase.

I just purchased my first new vehicle and had great communication throughout with Jeff and he took care of my concerns and requests very well. I am very happy with my purchase.

Rating breakdown (out of 5):
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4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Clayton, thank you for choosing Dodge City Auto Ltd for your very first new vehicle purchase. We value clear communication and thorough service above all else, so we are thrilled to hear that your questions were handled seamlessly and that you are happy with your new ride. We look forward to welcoming you back for your routine maintenance down the road.

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Awful experience from the service department. We are not from Saskatoon, but had to come here because of warranty work, and were told that there is not a loner vehicle because we didn’t pay for that service. So we were stuck at the dealership for the day. Even though it was a used truck, there was a manufacturing problem, which the salesman Dave was aware of when the truck was bought.

Awful experience from the service department. We are not from Saskatoon, but had to come here because of warranty work, and were told that there is not a loner vehicle because we didn’t pay for that service. So we were stuck at the dealership for the day. Even though it was a used truck, there was a manufacturing problem, which the salesman Dave was aware of when the truck was bought.

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

Hi there, thank you for sharing your feedback. We are truly sorry for the frustrating wait and difficulty regarding the loaner vehicle and warranty issues you faced during your visit. We always strive to provide seamless service and transparent communication to every guest. Please reach out to us at (306) 374-2120 to discuss this further, as we want to make things right and offer you a far better experience in the future.

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I had an excellent experience working with xxxxal at Dodge City. From the very beginning, she was quick to respond to my questions and was incredibly accommodating with my schedule, which was especially appreciated since I was traveling from out of town. xxxxal was knowledgeable about the truck, transparent with the pricing, and there were no surprises or high-pressure sales tactics. She made what can often be a stressful purchase feel comfortable and personable. If you're looking for someone who is honest, professional, and genuinely cares about providing a great customer experience, I highly recommend asking for xxxxal. She made the whole experience smooth from start to finish.

I had an excellent experience working with xxxxal at Dodge City. From the very beginning, she was quick to respond to my questions and was incredibly accommodating with my schedule, which was especially appreciated since I was traveling from out of town. xxxxal was knowledgeable about the truck, transparent with the pricing, and there were no surprises or high-pressure sales tactics. She made what can often be a stressful purchase feel comfortable and personable. If you're looking for someone who is honest, professional, and genuinely cares about providing a great customer experience, I highly recommend asking for xxxxal. She made the whole experience smooth from start to finish.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you so much for the fantastic review, Justin! The team at Dodge City Auto Ltd in Saskatoon is thrilled to hear how accommodating and transparent your truck purchase experience was, especially while traveling from out of town. Providing an honest, comfortable, and pressure-free process is always our top goal, and we truly appreciate your high recommendation.

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Georgina was amazing scheduled my car for closest service appointment and explained upcoming service in detail and let me know as soon as my car was ready . She’s amazing and deserves a 12/10

Georgina was amazing scheduled my car for closest service appointment and explained upcoming service in detail and let me know as soon as my car was ready . She’s amazing and deserves a 12/10

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review, Dean! We're thrilled to hear that Georgina provided such exceptional service by promptly scheduling your appointment, keeping you informed, and explaining your upcoming maintenance in detail. At Dodge City Auto Ltd, delivering attentive and knowledgeable customer care is always our goal. We truly appreciate your kind words and look forward to serving you again.

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I'm very disappointed in the unethical behavior I experienced at this dealership. Make sure you get everything in writing, don't take the word of anyone. They tried to convince me that I needed to pay taxes on my trade in, which is a flat out lie. If this happens to you, just walk out, plenty of other dealerships in Saskatchewan who operate honestly and aren't out to screw you just to pad their commissions.

I'm very disappointed in the unethical behavior I experienced at this dealership. Make sure you get everything in writing, don't take the word of anyone. They tried to convince me that I needed to pay taxes on my trade in, which is a flat out lie. If this happens to you, just walk out, plenty of other dealerships in Saskatchewan who operate honestly and aren't out to screw you just to pad their commissions.

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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