Dodge City Auto

Awful experience from the service department. We are not from Saskatoon, but had to come here because of warranty work, and were told that there is not a loner vehicle because we didn’t pay for that service. So we were stuck at the dealership for the day. Even though it was a used truck, there was a manufacturing problem, which the salesman Dave was aware of when the truck was bought.

I had an excellent experience working with xxxxal at Dodge City. From the very beginning, she was quick to respond to my questions and was incredibly accommodating with my schedule, which was especially appreciated since I was traveling from out of town. xxxxal was knowledgeable about the truck, transparent with the pricing, and there were no surprises or high-pressure sales tactics. She made what can often be a stressful purchase feel comfortable and personable. If you're looking for someone who is honest, professional, and genuinely cares about providing a great customer experience, I highly recommend asking for xxxxal. She made the whole experience smooth from start to finish.

Derek made the sales experience more pleasant than I’ve had in quite a while at a car dealership. He has a way of putting people at ease. I was thoroughly disappointed by the finance department though. Aside from all the usual tricks one might expect in a finance office, Francis completely disrespected our privacy by browsing through my wife’s banking app instead of handing the phone back to her when the page he was looking at didn’t have the information he needed. I had to take the phone away from him to get him to stop. He yelled at us, and even at one point tried to turn my wife against me. He went so far as to invade the privacy of other customers by showing us the agreements they had signed with all of their personal information on them in an effort to get me to agree to the finance fee. This is not a finance team that deserves your business, especially with their cavalier attitude toward privacy.

Georgina was amazing scheduled my car for closest service appointment and explained upcoming service in detail and let me know as soon as my car was ready . She’s amazing and deserves a 12/10

I'm very disappointed in the unethical behavior I experienced at this dealership. Make sure you get everything in writing, don't take the word of anyone. They tried to convince me that I needed to pay taxes on my trade in, which is a flat out lie. If this happens to you, just walk out, plenty of other dealerships in Saskatchewan who operate honestly and aren't out to screw you just to pad their commissions.

Have had both my Grand Cherokee and my Dodge Ram in for servicing over last three weeks. Service has been excellent, friendly and knowledgeable staff. Reliable dealership and service.

Salesperson Mark Sugar was very helpful and knowledgeable of what our needs were for a vehicle and it was the 2026 Jeep hybrid. Thanks Mark keep up the great work ! Yvette & Terry

very personable and accommodating.Aware of the needs of there clients. Very organized and prompt.

Dodge City was prompt and courteous. They explained what needed to be undertaken and they were on time completing the job.

I took my truck in for warranty work in July of 2025, I had a tick in the engine, service 4x4, service stabilitrac, service electronic park brake, service traction control lights on. My 4x4 didnt work, no traction control, and park brake would get stuck on if it came on. The dealer had my truck for 3 days, said they couldn't hear the ticking I complained about, said the park brake issue was resolved by greasing the connector, and let me take the truck. I picked it up, still had the tick, and 3 days later the park brake issue started again, I still had the service 4x4, stabilitrac, traction control, and park brake lights on. The dealer at this time contacts me to pay an invoice, since I brought it in for warranty work and they didnt find any actual problems, I told them the problems were still there and I wasnt paying for something that wasn't dealt with. The advisor asked me to come see Mark the service manager, which i did. Mark scanned the truck and acknowledged that these issues should have been fixed, but said that it wouldn't be covered under warranty since my warranty ended between the initial appointment, and me going to see Mark. I told him it was under warranty when it came in for the issues, and with him acknowledging the issues are there it should still be fixed underwarranty. Long story short, Mark told me hed contact me the next day which never happened, and after months of me calling and leaving messages daily that all went unreturned, I got in touch with FCA. FCA launched an investigation and said they were unsuccessful in reaching the service manager as well, and my file got put to a standstill. Turns out my engine noise was failed lifters and a collapsed piston, now ive had to spend $15,000 dollars on a new engine and FCA telling me they won't cover it, and I still have all the other issues with everything else. I would strongly encourage everyone to steer clear of this dealership, unless you want to get absolutely screwed over. This is my 4th ram truck, and needless to say I will never buy another one due to the absolutely horrific service I have received from both the dealer as well as their parent company.