Northstar Ford Calgary

Had a great experience working with Tim & Angela purchasing my new vehicle. would highly recommend.

Jasleen Parmar and Brittany Fjellstad addressed my concerns with the Diamond Kote warranty right away. They were quick to respond, highly attentive, and kept me informed throughout the entire process. Thanks to their efficiency, I received replacement key fobs within a week of my initial contact with them.

I had a great experience with Warren and Tyshawn in parts. A local tire shop tried to sell me new tires on my 2025 Ranger Raptor due to "cupping" during a routine tire rotation visit. I brought the truck to Northstar to see if I could get tire warranty (which I couldn't unfortunately) but the team offered me a better deal on new tires and helped me figure out my tire damage was actually pretty minor and I could just keep driving these tires for a bit. They were also very honest about the issues other customers have had with the OEM BF KO3s and suggested a new tire if I decided to change them.

I cant help but feel petty to note that my oil didnt need changing as I had stated as fresh oil had maybe 200 km on with a $23. filter. They changed it with it appears conventional oil and probably a good Ford filter for $42.00. and Ill tell you why, I had quotes from another dealer for the main job I needed was $8400. and a very similar quote from a very reputable independant in the 8400's as well. I couldnt contain my eagerness when Tanile quoted me $6400. as worst case. The total bill I paid was on this specific issue was $6001.98. Total service bill with transmission service and new spark plugs and naturally tax is $7017.33. Still $1400. less thsn other quotes for the 1 job. Bonus! Thanks Tenile,I forgive you

The dealership is very professional and the work they perform is first rate. Very easy to obtain an appointment.

She said she was order me a Ac belt under warranty as soon it comes in she would called me. She never did after 2 1/2 weeks She totally forgot but lied to me I didn’t forget. I asked her how long does it take for her to come in? She said well they just didn’t have because you have to order it like you said, but she did. I talked to the parts. They said they could be here within a day or two always . Not impressed with Britney either this morning because she says over changing systems over Christmas this appointment. The first appointment was in January well after that. Not impressed it all.

Incredibly bad experience with this dealership, not taking responsibilities for their own actions. Sold us truck with troubled engine (light went on 8mo after the purchase) and then on and off every time we were bringing car back and were assured all is good, as soon as warranty was out - were given option to replace long block with 20k bill. Still cannot comprehend how they could have done it to us.

Probably one of the worst customer care people I have ever dealt with is Britney . This dealership is super bad where it comes to customer care and Britney drives it to a new low level of service . I found her very aggressive and condescending. I’m surprised she has a job in that area of “ Service Advisor “

I recently traded in my vehicle for a new Bronco Sport. From the moment I sat down with Mark, I felt like I was talking to a family member. He patiently went through each trim level to find exactly the one that fit my needs & budget. I found his knowledge and professionalism unmatched and would highly recommend him to anyone looking for a new vehicle. Also a huge thank you to Angela Seehagel, and Felipe Jansson, who accommodated my scheduling & financing in order to get me into my new vehicle. Great communication and teamwork everyone!

I recently bought from a private seller a Ford Mustang Convertible that had a provincial insurance inspection claiming that the car was “road worthy” in all details. Experiencing an engine vibration I took to NorthStar Ford. And they found all the problems with the car. That inspection was inaccurate (and I thing fraudulent). Their sympathy for my plight was obvious. From Diana, my Service Advisor, all the way to the top Service manager and back down to the service technicians, they all made their best efforts to fix my car. From the front to the rear suspension, steering and brakes. They repaired it all. As the Service Manager explained “...at least the car is not trying to kill me now!”. While the time and money were a factor, it was the quality of work and the customer service that made it all worth while. I can happily recommend NorthStar Ford to anyone who needs their Ford repaired.