Northstar Ford Calgary

service was quick and informative and the shuttle service was quick .the car was returned earlier than it was promised. paper work was very quick.

Very poor service, with no regard for customer requests. Also, I had my vehicle in for a detail. It was done very poorly. The service team seemed helpful at first and said they would redo the detail at no cost. However, the vehicle is still very dirty. There are multiple spots that were never even touched. The team didn't even bother to clean the back of the vehicle. They ended up keeping my vehicle in the shop for nearly a week and made me cover half of a rental vehicle for their mistake. Worst experience I have had at a dealership.

I brought my car in to switch out my winter tires for the summer ones. The service is always so efficient. I had a wait appointment and was in and out in one hour. Thanks again for all your great customer service. Krista

Mike & Scott went above and beyond to get my sync system functioning with my phone. We weren't certain it worked while in the service bay, but I am happy to report once I was away from the various wifi hotspots interfering with the master reset, my phone did sync and I could once again use Bluetooth.

Just like most people..we don't like to wait; however I don't mind waiting. My time there was reading a book..boom before I knew it my car was ready. Great service as they have improved how they can get clients in and out without too much fuss.

Working in the Financial Services industry for an Asset Management firm, I have a career worth of experience in how customer service is a key differentiator in a business with abundant customer choice. Northstar has exceeded my expectations and at every interaction I found them to be very focused on the customer experience. I choose to service my vehicle at Northstar not due to convenience, or price, but on their commitment to their customers. Well done. I will be back! Rick Mackenzie

I was having issues uploading the latest Sync updates. Mitch and the other service personnel went above and beyond to fix my problem. In spite of the fact that the Ford website was down for a period of time they still managed to have my car back to me the same day. Thank you so very much. Our thoughts and prayers are with your fellow co-workers in Fort McMurray.

I had a regular maintenance plan appointment at 8:00 am. I was done and on my way to work by 8:20 and I had my car back at 1:00. Friendly, knowledgeable staff. The best experience I've had at a dealership.

Had routine work done, along with a spring check-up. They found some issues that needed to be fixed, and it was accomplished under warranty. Scott gave such great service and has a very positive attitude. He really made me feel that my business was appreciated. I got my appointment in a very timely manner too.

When I showed up Fiona was quick to get me processed and Brian the service manager was on top of everything. When he released the shuttle truck was still 45 minutes out with 4 customers waiting he took action, used his truck and recruited a driver and had us on our way. This is actually my normal experience of a team who go well beyond what could be called normal to ensure your in and out quickly and your vehicle is ready on time.