Northstar Ford Calgary

As usual Cassandra was efficient, business like and of course friendly. She explained the service required and it was completed in the time promised. Staff at North Star Ford is awesome.

I have recently purchased a 2018 Ford Escape SEL from Northstar Ford, this dealership is over 80km away from my house. I went there at first based on their reputation, North Star did not have any additional deals compared to any other dealership but I stayed because of the sales team. There was absolutely no pressure from them to buy but they were very willing to spend the time with me to look at vehicles within my budget or get a vehicle down to be within my budget and continued to work with me and answer questions even though I hadn't committed to purchasing a vehicle with them yet. Due to the holidays, I started working with Kevin Rozon briefly and then spent the majority of my sales experience working with Dion Legroulx (this site has the last name spelt wrong). Dion's patience, ability to empathize with my family and financial situation, no pressure communications and the hard work he did to still get me into the vehicle I wanted deserve a medal - thanks Dion!!

Service Advisor- Cassandra was excellent and very knowledgeable. She provided her contact information when I dropped off the vehicle and it was very easy to get in touch with her during the service. Compared to other dealership in the past, Northstar Ford was a great experience.

Thank you! You did exactly what you said you would do when you said you would it in the timeframe you said it would be done in on the budget you advised it would cost! Thank you Cass!

Excellent customer service. Quick turnover . Very friendly and helpful . Will definitely be back and would recommend their service to others. Could use a better coffee or hot chocolate in the waiting room ;)

The service call for my recently purchased Ford Fusion was that the car was giving a gas mileage of 14l/100km which is excessive. Tests done in response to my problem, according to Northstar was that there was no problem. I do not buy this explanation. According to my information which was expressed to Casandra, the car originated in Victoria, BC, in elevation of a little over sea level. In Calgary which is about 3500 feet in elevation, it would be running rich, especially a lower rpms. However no pert of the explanation given to me addressed this issue. I even suggested at the time of the drop-off that this may a part of the problem for the high fuel consumption. Again no response. This problem needs to be resolved satisfactorily. My previous vehicle, a new Ford Escape, also bought at the dealership did not show the poor mileage, as a matter of fact its mileage from day one never exceeded 11.4l/100km. I expect to see mileage better the 11.4l/100km and certainly much better than 14l/100km.

I am liking the extension of service hours from 0600, which is quite helpful for most of us. My service rep was good, but she needed some backup from the mechanics. My truck required some warranty work, and the rep was unable to explain it to me. The mechanics should ensure the reps know what to tell the customer regarding work completed. I do wish they had a quick oil change available. It shouldn’t take most of the day to get an oil change. Other than that, work was completed as required.

My experience was great all the way from online booking with Dezeray through vehicle check-in and service experience with Liane Asquin, to payment and vehicle pick up with Kevin. Appreciate extended hours.

I'd like to thank Cassandra and team for another great experience. I booked my appointment, dropped my vehicle off as scheduled, talked to Cassandra addressing all my concerns. Cassandra connected with me once my vehicle was complete. What a great process and customer service experience!! Keep up the good work! Regards, Kevin Suga

The reason I only give two stars is not because of the service from the people at the dealership, they are very helpful. It's because I'm having problems with my vehicle that shouldn't be happening. I have a 2015 Ford Escape with about 77,000 Km, I've had three axle valve leaks, a front engine cover leak, and a transmission leak. I've been told these are "known issues" and that's why Ford has a great warranty. Problem is my warranty is about to run out at 100,000 km and I'll be out of pocket for these repairs after that. When I ask what they are doing to fix this permanently they reiterate that it's a know issue and they can't predict what if any problems will come up in the future. I've even reached out to Ford service Canada and get an almost identical non-answer. I've owned several new cars over the past few years including an F150 and two Fusions, and I never had to do any maintenance on those other than regular servicing.