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Island Ford

(1,192 reviews)
2019 state dealer award
View 12 awards
2019 state dealer award 2017 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,192 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Ford from DealerRater.

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Tremendous customer service

I had been looking for a newer Ford F-150 for several months but had been unable to find an acceptable truck in my price range. I contacted Island Ford and was fortunate to speak to Ivan Pham about a truck I saw on the website. The short story is the truck had some issues from the previous owners but Ivan and Dan made sure it was in all taken care of before I came over from the mainland. I'm sure they could have done less and still sold the truck. Instead, they stood by the price they quoted and made sure the entire truck had been gone through. The entire staff did an exceptional job. I could not be happier with my truck and will definitely return when I need another truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're so happy that our team could help you find the perfect truck for you at the perfect price. Congratulations! Thanks for taking the time to leave us a review.

Above Expectations !!!

I was looking for a vehicle on line and not exactly sure of what I wanted. I decided to connect with Island Ford in Duncan. I talked with Ryan Leverette, and found him approachable and listened to what I was looking for in a truck. Ryan’s knowledge about the Ford F150 Lariat Special Edition lead me to make a well informed decision and I ended up buying the limited addition with all the bells and whistles. Ryan’s trusting and easy going personality made this very easy and I would highly recommend Ryan to anyone thinking about purchasing a vehicle new or used.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Terry! We are always happy to hear that we exceed our customer's expectations. Thanks for the review. Congratulations on the new truck!

Impressed

Walked into Island Ford on a Monday and Drove out of the Dealership on Friday With a new F-150 XLT 4x4. As I am a very busy person the overall process was friendly,helpful,efficient and pleasurable experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Glad you had a great experience! Thanks for taking the time to leave us a review.

A+ Service

Got a great deal on my F150 with Island Ford, and great service with Sandra. Best dealership on the south island that I have dealt with and they have a huge selection of trucks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congrats on the new ride! We appreciate you taking the time to leave us a great review.

Excellent experience

The service that I received was excellent. I did not feel rushed in making a decision with buying my vehicle. My used vehicle went through thorough inspection and was immaculately clean when I picked it up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

Hi Jan! Thanks for taking the time to write a review for us! Congratulations on your new-to-you Escape!

Outstanding and so patient.

I found all employees very friendly and helpful and took the time to listen to you. Ryan Provencal was a great salesman and if ever I was to buy again I would certainly go to Ryan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the review Chrismar! So glad you had a wonderful experience with us.

A good experience

We were very pleased with our dealings with Ryan and the other Island Ford employees we were in contact with. We bought a used car, with a couple of things that needed attention. Ryan and the staff attended to everything well and efficiently. We've recommended them to others, and will go back ourselves when we need another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Stan! We're happy to hear that Ryan was able to help you out on your new-to-you car. Thanks for the review!

Best Detailing Ever!

Took our truck into Leana at Island Ford for a "spring clean". Best detail job we've ever had, truck looks like new. We'll be regulars!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1 person out of 1 found this review helpful.

Customer Service

I Love Island Ford. They have the best customer service of anywhere I've been. Ryan was Awesome helping us pick our family vehicle. Ryan was very welcoming, very hospitable, hard working and friendly. He did his best to work out the best plan for us. Ryan was also very informative about the vehicle. We Love our vehicles that we gotten from Island ford. But most of all the customer service is above and beyond. Thank U Island Ford and Ryan Provençal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Angie! Thanks for this awesome review.

Great Customer Service

Without a doubt this was the best experience I've ever had buying a vehicle. Edie Lange and Ryan Leverette went above and beyond to make the purchase of my vehicle easy, quick, and painless. I came up from Victoria and was back home with my new car in less than 4 hours - amazing. Edie and Ryan are wonderful people and I am so fortunate to have been able to deal with them both. I recommend Island Ford if you are ever looking to purchase a new or used vehicle, or just to check out their great inventory. The dealership is beautiful and the the staff are friendly and fun. Thanks again you guys I will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Sasha! We're so glad that we could make purchasing a vehicle easy for you. Congrats on the new ride, and thanks for this awesome review!