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Toyota On The Park

(1,821 reviews)
2015 national dealer award
View 11 awards
2015 national dealer award 2015 state dealer award
2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(1,821 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota On The Park from DealerRater.

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Good service

I have received very good service from Hon Ho which has been true for a number of years now. The fact that they provide a taxi service when my car requires a longer period for service is an important plus for me.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service and welcoming environment

Justin took time to understand my lifestyle and helped me understand what the best options were for my driving needs. He was patient during the test drive with the Prius which is very different than the cars I am used to driving. I felt like I was speaking to a friend. When I brought my husband back a few days later he was equally friendly and amusing at the time. I was able to make a decision and finalize the deal in less than a week. I am now the proud owner of Prius sedan -- Blizzard Pearl with a moon roof and cannot stop smiling. I would recommend this dealership and Justin to my family and friends. Amazing service. Fast, efficient, and fun. Hope to be your customer for many years. {\rtf1\ansi\ansicpg1252 {\fonttbl} {\colortbl;\red255\green255\blue255;} }

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The service consultants are excellent.

My service consultants have been Alisha Shah (my lastest visit ) and Alex Chan (past visits) I have found them both to be excellent. They take the time to explain issues if they arise. I can say that I have never felt that I am being sold a bill of goods. I have confidence in both of them that the recommendations are warranted when made. It also gives me a feeling of well being to know that they have been in the service department for a long time. Always recommend Toyota on the Park.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great service all staff treated us so well

From the minute we walked in to the showroom we were treated so well. Brad was great and we could not have asked for better service. So glad we bought our Camray and Avalon from him Alice and lee helped us through r the paper worK Excellent dealership would recommend them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Service

Great dealership. Very clean and calming atmosphere. Ted helped us with the purchase of our vehicle. He was amazing! Very knowledgeable about the car. He helped make sure we got the best deal and affordable payments. He was also very patient with us as we were shopping with a newborn baby who needed changing and feedings! If you go to this dealership go see Ted. He treats you like family and makes you feel comfortable with your purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.

The care was so genuine

We can't say enough about the positive experience we had while purchasing our new Rav4. We were referred to Toyota On The Park by a good friend. We were told we would be well taken care of. That was an understatement! From our first welcome by Alice to our test drive with Justin they both took a genuine interest in our search for a new vehicle. Alice and Justin listened to the needs of our family and recommended the best vehicle to suit those needs. The experience was a 10+. We wouldn't hesitate to recommend Toyota On The Park, especially Alice and Justin, to our family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Sham and all his co-workers always take fantastic care of me

I have never felt taken advantage of and that's saying a great deal for a car dealership. I have told friends and they are happy to know about this location. And that they can be trusted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Recall Service on my 2006 RAV4

Fantastic service - My file was handled by Alisha Shah - it has been the most pleasant experience I have had in a car dealership in over 30 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Friendly and efficient

Service staff were friendly and efficient in getting me in for service. Nice lounge area with a restaurant - bit over priced for the food portions, but decent food.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

New Sequoia, great experience

We had a very pleasant, pressure-free experience at Toyota OTP. Justin listened to what was important to us and outlined our options. He was very responsive and accommodating to our questions and requests. We both felt like he "had our backs" and that's a big reason why we ended up with a Toyota - and we love the truck of course! If you're considering a Toyota we'd recommend you visit Justin at On The Park.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.