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If I could give this dealership zero stars I would. I bought my car in April of 2014, my salesman was Ben and he was wonderful knowledgeable and easy to... work with. The zero comes from the customer service counter any time my car has ever had to go back to Subaru for anything. I purchased a warranty for the interior of my car just in case any of the seats got stains in them I couldn't get out. The first time I got my car detailed there was a spot that didn't budge, I asked Subaru about it and the service counter said if the detail person I had couldn't get the stain out there is nothing different they can do, with zero attempt or follow up after that. I mentioned that my car never really gets cold with the AC on high anywhere other than right in front of the vent and they said well its cold in front of the vent so that's the best it will do.. Fine I deal with a warm car because I do know I drive a great car safety and reliability wise and that is more important. When my car only had 30,000 miles on it they told me my tires were unsafe and I needed new ones and they told me about the ones they recommend there. I saved up and spent the $750 on brand new all season Yokohama tires that I was told were rated for 75,000 miles. I recently went back to have a safety recall fixed and was told I needed brand new $750 tires after my last ones had only gone 26,000 miles!!! Along with $854 for just my back break pads and rotors and one caliper that might be frozen. I was told my car is unsafe and the work is urgent but I passed on them doing it that day because that break price is ridiculous and the unsafe tires they sold me. The dealership told me I had to contact Subaru of America and gave me the number. I tried to call it and it was the wrong number I had to call back and get the correct number, I called Subaru of America and they told me I had to talk to Yokohama directly and transferred me over only for Yokohama to tell me they do not speak with consumers and I needed to go through the DEALERSHIP! I called the dealership again and they said they had never heard that and they couldn't help. I called back Subaru of America and the representative there told me he would start the case number for me and then transfer me back to Yokohama. Yokohama immediately said they had no case number or file for the clear defect in my tires and once again couldn't help me I had to use the dealership. I called the dealership back for the third time and was told if I could show every receipt of all work done on my tires since I bought them they MIGHT be able to help I called back Subaru of America about the case they had already started for me and I said I was never told I would have to keep a perfect paper trail of my tires being rotated when I bought them. I do have the papers for every time Subaru has worked on my car or the one time I had my windshield replaced but with minor things like breaks and tire rotations I choose to support local mechanics and also have a certified mechanic in my family that can do those things as a much more reasonable price (Compared to the $854 quote for rear breaks as example) so basically I was talked into buying $750 tires because they were supposed to last me so long. They made it 26,000 miles and oh well the joke is on me for trusting the service department that sold them to me. I love my car but the customer service I have been given every time the service department has had to look at it has been so awful that I am just going to save up for a cash down payment to go with my trade in Forrester with only 56,600 miles on it for a Toyota. I will never own a Subaru or Yokohama tires again it is has EVERYTHING to do with Subaru and Yokohama customer service.
Purchased a used 2018 outback. Follow-up has been great with callbacks and questions. Have not had service yet so Can’t comment. Very fair deal easy to... buy from.
The Service staff at McGovern Subaru are very courteous and professional. Handled my questions and serviced vehicle in a timely manner. Would highly... recommend this dealership.
An attentive staff, came in for warning lights on. They worked within my budget and helped me plan for future work with the overview of my vehicle. 90,000... mile check up and work was done( she runs sweet now). Thank you most graciously. El dente says thank you for the removal. Savannah good luck with the puppy.
Less than poor service. Customer service was and continues to be below average. They were unwilling to look at, never mind repair issues my car came with... as the assured me would not be an issue. I am beyond frustrated and disappointed.
Thank you for your feedback. When you purchased your car, we recommended that Nissan address your repair since the car is a Nissan. If Nissan is unabl...e or unwilling to make the repair, please bring the car in to our service center and we are happy to see how we might help. Thanks again.
Dean and staff were very helpful in the buying process. I ultimately found the vehicle I was looking for. Dean and staff went over all my options made... the paper work easy and painless. Thank you Dean and McGovern Subaru for the good customer service!
Eric was so trustworthy. He put up with my mental severe depravity with a smile. Everyone was amazing. Including Brie. I will recommend this dealership... and these people to everyone I know.
I expressed to Kyle what I needed and he he brought it. Car was in great condition for a used car. Definitely will go back for my next car!