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DePaula Ford

(5,717 reviews)
Visit DePaula Ford
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–8:00pm 7:00am–8:00pm
Wednesday 8:30am–8:00pm 7:00am–8:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2019 consumer dealer award
New (518) 626-8864 (518) 626-8864
Used (518) 708-8601 (518) 708-8601
Service (518) 708-8660 (518) 708-8660

Reviews

(5,717 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DePaula Ford from DealerRater.

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A no frills buying experience.

A no frills buying experience. Straightforward pricing and trade in value. Just the way it should be.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great staff.

Great staff. Great team. Great service. This dealership has great appreciation for there customers and its reflective how they go the extra mile. I can't thank them enough. Joshua Halse is excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The whole experience is great and effortless josh was on

The whole experience is great and effortless josh was on point and Ford was as well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I worked with Jared Pott .

I worked with Jared Pott . He was professional.My first time at DePaula. I live near Lake Placid and had an early morning flight to Chicago. I phoned DePaula on my trip down, delivered my car Friday and your shuttle took me to airport. Car was ready on my return 10/13 5:30pm. Great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service has gotten better from the first couple times

The service has gotten better from the first couple times I have had to bring my vehicle in

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I received amazing service ,my car runs greatly

I received amazing service ,my car runs greatly appreciated how kind I was treated and how fast the re call work was done.i thank all those who helped me !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

I have never had a bad experience here.

I have never had a bad experience here. Everyone has been courteous and friendly. Service has been quick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Our experience at Depaula was great,Nick Antoinette was

Our experience at Depaula was great,Nick Antoinette was very courteous in helping us with the choice of our new Ford Maverick.My girlfriend and I went there to purchase a vehicle and 4 hours later she was driving home in a new vehicle. Thanks to all very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

As always an smooth and stress free experience from

As always an smooth and stress free experience from beginning to end. The folks here are always pleasant and the new waiting room is very comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

It took too long to get my car back when I placed it in

It took too long to get my car back when I placed it in for a simple service. Saying that they didn’t have the proper parts and when they did, they didn’t have the time. The whole point of me giving them my car was for them to make time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.