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DePaula Ford

(5,719 reviews)
Visit DePaula Ford
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–8:00pm 7:00am–8:00pm
Wednesday 8:30am–8:00pm 7:00am–8:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2019 consumer dealer award
New (518) 626-8864 (518) 626-8864
Used (518) 708-8601 (518) 708-8601
Service (518) 708-8660 (518) 708-8660

Reviews

(5,719 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DePaula Ford from DealerRater.

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John helped make the process to purchase the vehicle we

John helped make the process to purchase the vehicle we wanted very simple. Thank you!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Josh was very pleasant and knowledgeable.

Josh was very pleasant and knowledgeable. All our needs were addressed right away. They sent over all the paperwork I had requested.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Hussain Said was wonderful showing us all of our options

Hussain Said was wonderful showing us all of our options and offering us the best deal. He was very accommodating to work with our busy schedule, making sure to be there when we picked up our new Explorer. He greeted me when I arrived at around closing time even though he still had a long drive ahead of him that evening to attend his cousin’s wedding. We’re already return customers, and we will be coming back again.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I brought my truck in to have warranty work done and was

I brought my truck in to have warranty work done and was taken care of right away. Please send the paperwork to me that I was promised.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Competent service staff, but diagnosis of issue took a

Competent service staff, but diagnosis of issue took a while and required affirmative contact from my end, as I was never contacted, even when there was information to report.

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great friendly and knowledgeable staff.

Great friendly and knowledgeable staff. Made the whole process simple. Honest and fair. Hussain is excellent

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Efficient efficient nice job.

Efficient efficient nice job. Nice job. Nice job. Nice job nice job nice job. Expensive expensive over &1000 dollars. Ouch! A recal from Lincoln company not suppose to pay for,

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Nick is awesome!

Nick is awesome!! We went to look and left the same day in our new truck! He is knowledgeable, personable and professional. Made us feel at home. We would ask for him if we ever had a need for a new vehicle.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Josh is absolutely amazing.

Josh is absolutely amazing. I have not dealt with a better salesperson in all of my years (40+) of buying cars. He makes the dealership!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Pleasant experience all around.

Pleasant experience all around. No pressure, to buy, but they had the Bronco I wanted. No issues with my trade-in. Nate was great. Highly recommend DePaula.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.