Nelson Mazda Norman

Contacted Nelson Mazda immediately the sales agent tried to dictate how they do business. No haggle price said they would be the agent from start to finish they offered a competitive price. First I am the customer I decided how to purchase a car not the sales agent. Didn't like how bossy they were. They were nice about how they were going to take care of you . But I felt like a deal was not going to happen. They conduct business on their terms. I am the person with buying power. If there aren't any customers then no sales.

WE PURCHASED A 2014 DODGE DURANGO FROM NELSON MAZDA TULSA VIN #1C4RDJDG3EC502547 ON ABOUT 11/11/2025,, WE HAD BEEN SEARCHING AROUND AND SAW THE DURANGO ON THEIR SITE IT HAD 124,000 MILLES ON IT AND IT WAS MORE MONEY THAN THE OTHER PRIVATE CAR LOTS BUT BECAUSE THEY SEEMED TO HAVE A GOOD RATING AND ADVERTISED THAT THEY DO A 30 POINT INSPECTION WE THOUGHT IT WAS WORTH THE EXTRA MONEY.. THEY SOLD US A WARRANTY WITH THE VEHICLE SO WE FELT THAT WE WOULD BE SAFE AND NOT HAVE TO WORRY ABOUT EXPENSIVE REPAIRS. WE NOTICES THAT THE TRANSMISSION FLUID LOOKED DIRTY SO WE TOOK IT TO A REPUTABLE MECHANIC AND WE ENDED UP SPENDING $308..( JUST A MONTH AFTER BUYING THE VEHICLE) HAVING TO HAVE AN ALIGNMENT AND BRAKE FLUID HAD TO BE.! THEY FOUND OUT IT NEEDS.. THE CV FRONT ALE REPLACED, DUE TO A LEAK THE RACK AND PINION NEEDS TO BE REPLACED, THE WHOLE POWER STEERING SYSTEM NEEDS FLUSHING OUT, REPLACED SPARK PLUGS, AND ANOTHER ALIGNMENT…. ALL TOTALING ABOUT $4,000.!!!! WHEN I SPOKE WITH NELSON MAZDA ABOUT THIS, AS I FEEL IF YOU DO A 30 POINT INSPECTION AND DO IT RIGHT SOMEONE SHOULD HAVE CAUGHT THIS!!!! WHAT WAS MADING WAS WHEN I CALLED I FOUND OUT THE POLICY I BOUGHT DOESN’T COVER ANY OF THIS!!! WHEN I TALKED TO THE WARRANTY PERSONAL THEY SAID I HAD TO CANCEL MY POLICY WITH NELSON MAZDA .. IN ORDER TO GET MY MONEY BACK TO HELP PAY FOR THESE REPAIRS THAT THEY DID NOT DISCOVER AND THE WORTHLESS POLICY DOESN’T COVER!!!! I GOT A, WE WILL CALL YOU BACK.. I DID NOT GET A CALL BACK JUST E-MAILS TO BRING IT IN FOR SERVICE THAT I WOULD HAVE TO PAY FOR!!!! THEY SAID THEY WORKED WITH US TO RESOVE THIS.. I FIND IT STRANGE AS I HAVE NOT HEARD FROM THEM!!!

I bought a car from here several years ago and everything went smooth. Got a decent deal on the vehicle and negotiated on the phone and through text prior to coming into dealership to no waste time. Fast forward to today, dealt with Spencer and Quienten. My experience was not so pleasant. Seems they have changed to the price is non negotiable from the sticker now. This philosophy doesn't work for dealerships and has been proven. People know they can negotiate and especially when the price of the vehicle is high retail and the same if not higher than prices from competitors who do negotiate. So I am told this and said I will pass yet continue to get emails and text message from both of these salespeople. Why contact me if I have already said I will not pay your ridiculous price? I am sorry you are struggling to sell cars not my problem. Go work for a dealership that actually wants to sell the customer a car and will work with them on price.

Easy in/out. No haggle. David McKinney was super nice and personable. I bought it sight unseen.. The car arrived on time and I love it.

Hands down the best dealership I've ever worked with for buying and selling. No matter their price, I feel more confident buying knowing there is no negotiating. What you see is what you get + the normal dealer fee of course. I have never shown up to test drive a car that isn't completely clean and detailed no matter the price. Service team is incredible as well.

I appreciate their service very much. All the employees that I talked to were nice and helpful. I would definitely recommend this dealership to my family and friends.

We were in a pinch and needed a vehicle fast. My wife and I both work and one of our vehicles needed more repairs than we were willing to put into an old vehicle. I looked at inventory for all the Mazda dealers in Oklahoma and Nelson of Norman had the best price. I spoke with David McKinney on the phone about incentives and from that point on he was the only person we dealt with. They gave us a very fair price for our trade that needed extensive repairs, there was zero pressure for additional services and they stayed well after closing time to finish the deal. I’m 49 years old and I can honestly say this was the best car buying experience I’ve had. Mr. McKinney was especially great he showed us exactly what we asked to see, answered all of questions and he didn’t try to over sell.

I reviewed this dealership earlier as “Learned My Lesson from Lawton, OK” under the headline “Typical Used Car Dealer”. After the review was posted we were contacted by the Nelson Sells supervisor who apologized for our experience and said we were correct that we had made a deal and they hadn’t followed through. He offered to make it right. He said he would send a representative with a check for the agreed amount to wherever we wanted to meet. And he did. Daegan met us at our credit union and completed the deal.

We were contacted by David (refused to give his last name)in the Tulsa office via phone about our willingness to sell our Suburban. Through several texts and phone conversations, we sent pictures and provided detailed information about it. David agreed on a price and set up a time for us to meet Daegan at Nelson Mazda in Norman to sell it. Daegan was very polite and friendly while he was inspecting and driving the Suburban. He told us that it was in great shape, that it drove and rode really good. His only comment was that the tread on the tires was good, but there was a slight wear on the inside front tires. Although there was plenty of tread he said they would have to replace the tires and that would take $1500 off the original offer. David knew exactly how many miles were on the tires before we made the deal and Daegan said there was plenty of tread. We felt they got us up there under false pretenses then tried to lowball us. We spent half a day of our time, drove 2 cars for a total round trip of 276 miles, and $20 on tolls when we had been specific on what we would sell for before we left. I can’t comment on Nelson Mazda’s new car sales team, but we feel like the used car team treated us exactly like the caricature used car dealer. To be absolutely honest, Daegan offered to give us some gas and a cold drink for our trouble, but we were through with them by then. We did call David back in Tulsa and he said he should have accounted for that when he agreed on the price. Sure.

Was a good experience. Pricing on inventory was reasonable compared to any other dealerships in the area. Gave me more for trade in then I was expecting. No pressure from sales staff.