CarMax Mobile

My interaction with everyone at the dealership was great, especially Jordon and Ralph. They were courteous, professional, and made the transaction smooth while explaining the process. That said, I'm giving an overall rating of 4 stars rather than 5 only because of the communication difficulties I experienced. The phone AI agent is disfunctional at best. The AI agent was unable to connect me with my sales person, even though I entered the person's extension when prompted. When I was finally able to transfer to a live person, that person was not located at the dealer I was trying to contact and they were also unable to connect me to my sale person. Lots of room for improvement with the AI/reception process.

I've used carmax for my last 3 car purchases, and whether in Indianapolis or Mobile, I have consistently been happy with both the customer service and the efficiency of this car buying experience. Highly recommend!

My questions were answered, my concerns were handled and diminished. I’m confident in my purchase.

I had an excellent experience at the Mobile CarMax location and wanted to recognize both Myles and Steven for the outstanding service they provided. Although Myles and Steven have very different personalities and experience levels, they share one quality that really stood out to me: self-awareness. I believe that self-awareness is one of the reasons they're both so effective at what they do. Myles has a calm, reassuring approach that immediately put me at ease. During my consultation, he listened carefully to what I was looking for and, within about 15 minutes, helped me narrow down the right vehicle. He took the time to explain not only the car I ultimately purchased, but also several comparable options based on my needs, which made me feel confident that I was making an informed decision rather than being pressured into a sale. Steven brings a different energy to the experience. He's enthusiastic, engaging, and genuinely seems to enjoy helping people. His positive attitude made the entire purchasing process enjoyable, and it was clear that he cared about making sure I had a great experience from start to finish. Together, they made what can often be a stressful process feel easy and enjoyable. I left feeling confident in my purchase and appreciative of the professionalism, knowledge, and care they both showed. I highly recommend visiting the Mobile CarMax location and working with either Myles or Steven—you'll be in great hands.

We dealt with like 5 people there and they were all very helpful and answered all the questions we asked, was actually a pleasure buying a car there unlike your normal car dealership

This is the 5th car I’ve purchased thru CarMax and the 2nd that I purchased thru CarMax of Mobile. The staff has always been knowledgeable, helpful and professional. Carmax is the only place where I would purchase a used car.

The process was made smooth and easy. Steven McCann walked us through the CarMax process and made our assessment and test drive of the desired vehicle smooth. Myles Gray made the financial closing easy. The facility was very clean and pleasant to be in. The only issue we had was with follow-up phone contact to the dealership. The CarMax process sends your calls to a clearing center where you have to go through all the details with a "sales rep" before you get transferred to the local agent - 4 times. Very cumbersome, and needless - but that is on CarMax and not the Mobile location.

They got me in a car and then noticed a window had a chip in it. They gave me a work order and I went to my local carmax and was taken care of. My window is fixed!

Very unorganized. Had to sign paperwork more than once because the manager didn’t know what he was doing. Salesman was nice and apologetic. On top of that, we had an appointment at 5:30 and didn’t get seen until around 7. Didn’t leave the dealership until almost 9 despite being preapproved and already have an appraisal on our car.

Most nightmarish experience I have ever encountered. DO NOT buy if not on the lot!!! And even then DO NOT BUY FROM CARMAX