Reviews
Work was completed on time and as promised.
Work was completed on time and as promised. All the people I spoke with were pleasant and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Horrible experience
Told me I had to purchase paint protection plan for $1895.00 after driving 2.5 hours for a vehicle, Jake said it would just be added into the sales price if I didn?t want the warranty because they had already put the product on vehicle. So the price I was quoted was switched once I arrived and my trade in price was also around $1600.00 Short because Jake also said that was because I get a trade in tax credit so basically they they get the credit. I emailed general manager and no response.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Tina, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (219) 879-5381 to discuss this further.
Purchaser
Lauren listened to bad add in expense, and did not push anything on me. She helped w shuttle logistics and was pleasant to work with. She cared and took a personal interest.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Alan, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Great customer service.
Great customer service. Very friendly and helpful.staff. Rachael goes above and beyond for her customers. We are repeat offenders in just 2 years
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Brandy, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Very pleasant experience all the time.
Very pleasant experience all the time. Everyone very courteous and helpful. Enjoy my visits to Castle Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Desirea and her team worked hard to be able to get me in
Desirea and her team worked hard to be able to get me in the car of my dreams!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Samantha is by far the best sales person I have ever
Samantha is by far the best sales person I have ever worked with. I referred her any chance I get.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!
Castle ford worked with me to get a fair trade in for my
Castle ford worked with me to get a fair trade in for my car in order to buy the car I wanted. Easy process
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Jake hooked me up with my new Truck!
Jake hooked me up with my new Truck! He even held my truck for a week to have a lift installed, new wheels, Bedliner, and window tints. I love my truck and I love how easy Castle made the whole experience. I will be a return customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Marc, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Jake was so nice.
Jake was so nice. I've been looking for a car for a while now and Jake has been so helpful. I am just in the browsing phase right now and Jake has not pressured me whatsoever and has really just been educating me on all of my different options. Once I am ready to buy, it will 100% be from Jake.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Natalie, we're happy you found our staff to be so supportive during your experience here at Castle Ford, LLC. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!