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Northway Automotive Newton

(74 reviews)
Visit Northway Automotive Newton
Sales hours:
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–5:00pm
Sunday Closed
(973) 552-4949 (973) 552-4949

Reviews

(74 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Northway Automotive Newton from DealerRater.

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Best experience buying my new car.

Best experience buying my new car. No hassle, no hidden fees, made everything easy and quick. Love the warranty. Highly recommend for a pleasurable car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They have a lot of great vehicles that are reasonably

They have a lot of great vehicles that are reasonably priced, and have low mileage.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

They sold me a cargo van that they had to know had issues

They sold me a cargo van that they had to know had issues and when I had to bring it back to get those issues repaired (transmission and rear axle) they should’ve offered me a loaner vehicle. The repairs took almost a month and being self employed I lost out on a few jobs and revenue. I’m not very satisfied with Northway Automotive. I won’t go back or recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Clear pricing and no hidden fees.

Clear pricing and no hidden fees. Willing to give out of door pricing without much hassle. However, the treatment and buying experience was very mediocre with sometimes feeling less than a customer. They for some reason chose to resurface the brake rotors on a sports car and didn't adjust pricing when a pre-purchase inspection turned up some potential (although minor) issues and only received one key fob. An overall very OK experience, nothing special and definitely room for improvements.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Above average used car dealer but still a used car

Above average used car dealer but still a used car dealership, tires, brakes, exhaust and head unit all went shortly after warranty expired.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Only received one fob with the car which is worth four

Only received one fob with the car which is worth four hundred dollars and they would not reduce the price of the car to compensate for it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I only gave a 3 because the person i spoke with was very

I only gave a 3 because the person i spoke with was very pleasant. Not enough was done for an accurate review. We spoke so that i could find out if the car was available for me to come and see. And we spoke so that he could tell me that the car was sold.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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My car didn’t pass inspection I called them and didn’t

My car didn’t pass inspection I called them and didn’t hear back I feel they should fix it or reimburse me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

It was a pleasure doing business with them , gave a fair

It was a pleasure doing business with them , gave a fair price for our trade , will be back here again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Clear pricing, no hidden fees, no pushy up sales, no xx

Clear pricing, no hidden fees, no pushy up sales, no xx either. I would definitely purchase again from Northway Auto in Newton, NJ

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.