Team Chevrolet

I THOUGHT I WAS LIVING IN A CARTOON! Their deceptive tactics were so transparent and so exaggeratedly crass, crude and clumsy that these people seemed more like exaggerated cartoon caricatures of sleazy car dealers than actual car dealers. After a long time on his computer, the salesman announced an “out the door” price that was $7,000 above the sticker price for this used car, because he had secretly added “extras” without consulting me (so I told him to remove the “extras”). The finance manager sold me a $2,000 “service protection plan,” without mentioning the “exclusions” clause, which excluded all the things likely to go wrong with a car; and he never responded to my phone message and email telling him I wanted to cancel the plan (so I contacted the plan provider directly to cancel). Before I bought the car, all three of the employees who I dealt with called me frequently and returned my calls promptly. After I completed the purchase, all three abruptly stopped returning my calls. After I bought the car, an outer panel came away. They “fixed” it, but it came away again a few days later. If you want to endure cartoon-level clumsy attempts to fleece you out of money, and being “dumped” afterwards, I recommend team Chevrolet in Vallejo.

Been a customer for years...and I buy thirds cars at that dealership. The stuffs is very helpful and friendly..

I think paying $240 for an oil change is extremely excessive. After my oil was changed I had to wait 30 minutes and no one told me about my vehicle was ready.

Great service, really knowledgeable, they seemed to care about our questions. Definitely will take there for future services.

You guys do a good job. The only thing I don’t like is all the future problems you find. If you call I will explain

Quick and efficient. they communicated with me and were easy to understand. They gave me quotes for up coming work that needs to be done.

They made everything easy and simple and made the effort to make sure we were comfortable with the purchase

Poor communication and long wait to find out what’s going on. Seems like they don’t want our business

Always excellent customer service. We have been dealing with the dealership for over 6 years.

I can’t say enough good things about my experience with Kenny. Our interaction actually started over the phone, and it immediately stood out because it wasn’t the typical scripted sales call. Kenny had genuine personality, was easy to talk to, and treated me like a person instead of just another customer. From there, he continued to impress me with how pleasant, welcoming, knowledgeable, and experienced he was. What I appreciated most was that he was simply a genuine, down to earth person, not the stereotypical pushy car salesperson. I originally came in to look at a specific vehicle, but after seeing it in person, I realized it wasn’t the right fit for me. Instead of giving up or trying to pressure me into buying something I didn’t want, Kenny took the time to understand what I was really looking for. Together, we explored several different options, and I was impressed by the dealership’s inventory and their willingness to find a vehicle that matched my needs. No matter what you’re looking for, they seem to have options that fit just about everyone’s budget, lifestyle, and preferences. When it came time to purchase my vehicle, I had the opportunity to work with the sales manager, Keith. He was equally impressive, straightforward, professional, accommodating, and respectful throughout the transaction. He communicated honestly, worked with me in good faith, and made sure the process was smooth and transparent without the usual dealership games. Together, Kenny and Keith made this one of the best car buying experiences I’ve ever had. If you’re looking for a dealership that values honesty, professionalism, and exceptional customer service, I highly recommend asking for Kenny and Keith. They truly care about their customers, and it shows.