Sunset Volkswagen

BEWARE! Get an Independent Inspection Before You Buy! The sales department is professional, and the customer service during the sales process is excellent. Unfortunately, a great sales experience does not necessarily mean the vehicle you are buying is in good condition. I spent nearly $40,000 on a Genesis, trusting that the dealership had properly inspected the vehicle. Yet, less than a month after the purchase and with fewer than 500 miles driven, I discovered that the brake pads were practically worn out. I learned this only after taking the vehicle to a Genesis dealership, where I was quoted approximately $800 for brake replacement. You would expect essential safety components, such as brakes, to be checked thoroughly during a dealership's multipoint inspection. Unfortunately, that was not my experience. What disappointed me even more was the dealership's response when I brought the issue to its attention. There was no meaningful acknowledgment of the problem, no acceptance of responsibility, and no offer to make things right. Apparently, selling a vehicle with dangerously worn brake pads is not their concern once the sale is completed. This is particularly disappointing because, in many other respects, this is a very good dealership. However, my experience has seriously undermined my confidence in its vehicle inspection process and its willingness to stand behind the cars it sells. My advice to anyone considering buying a vehicle here: have it thoroughly inspected by an independent mechanic before completing the purchase. Do not assume that a dealership's multipoint inspection guarantees that essential safety components are in acceptable condition. A pleasant sales experience is one thing. Selling a vehicle that needs immediate, expensive safety-related repairs is another. Protect yourself, get an independent inspection, and don't take unnecessary risks.

BEWARE! Get an Independent Inspection Before You Buy! The sales department is professional, and the customer service during the sales process is excellent. Unfortunately, a great sales experience does not necessarily mean the vehicle you are buying is in good condition. I spent nearly $40,000 on a Genesis, trusting that the dealership had properly inspected the vehicle. Yet, less than a month after the purchase and with fewer than 500 miles driven, I discovered that the brake pads were practically worn out. I learned this only after taking the vehicle to a Genesis dealership, where I was quoted approximately $800 for brake replacement. You would expect essential safety components, such as brakes, to be checked thoroughly during a dealership's multipoint inspection. Unfortunately, that was not my experience. What disappointed me even more was the dealership's response when I brought the issue to its attention. There was no meaningful acknowledgment of the problem, no acceptance of responsibility, and no offer to make things right. Apparently, selling a vehicle with dangerously worn brake pads is not their concern once the sale is completed. This is particularly disappointing because, in many other respects, this is a very good dealership. However, my experience has seriously undermined my confidence in its vehicle inspection process and its willingness to stand behind the cars it sells. My advice to anyone considering buying a vehicle here: have it thoroughly inspected by an independent mechanic before completing the purchase. Do not assume that a dealership's multipoint inspection guarantees that essential safety components are in acceptable condition. A pleasant sales experience is one thing. Selling a vehicle that needs immediate, expensive safety-related repairs is another. Protect yourself, get an independent inspection, and don't take unnecessary risks.

Still dishonest! I made no less than 3 visits to your dealership, check the service record, I still have them and would gladly post them. I live over 45 miles away from your dealership, I take no pleasure and surely didn't/don't have the time to drive back and forth if there wasn't a problem with the vehicle-THERE IS A PROBLEM AND IT IS UNSOLVED! Dishonest! I purchased a brand new Atlas from this dealer and on my way home after signing the papers I noticed a vibration in the front of the vehicle. I immediately called back to let them know that there was an issue. Being that it was after hours I could not speak to anyone until the next day. Long story short after several visits to the dealer, and after several rides with a dealer representative, they continued to say that there was nothing wrong with the car and that there was no vibration that they noticed. I pointed out to them exactly where and how the vibrations occurred-dishonest! Turns out that the car had been sitting at the dealer for over a year and the tires had flattened in certain spots. Instead of the dealer, being honest and acknowledging that the tires were the issue they said nothing. I purchased a brand new car from this dealer and as opposed to them changing a $200 tire they chose to ignore the issue and not fix the problem. The tires were confirmed as being bad by another dealer. I've been driving VWs for over 30 years and currently own 3. I drove european VWs while stationed in England. Trust me, there's is still a problem with this car.

Excellent service .. Good communication. On time delivery. Did not have to wait for help, great coffee.

Austin is knowledgeable, hard working, and trustworthy. In interactions, he is respectful, provides updates, and explains things very well. Top notch.

Trust trust trust.Thanks.I know where to come next time.And thank you very much Clint you have very good customer relationship.Thanks again.Nick.

Excelente servicio todo muy completo, me lavaron el carro y me explicaron muy bien lo hecho

Service was good, but upsell for additional services was too costly. I would have gotten additional services completed but their cost was too high.

This is a professional dealer delivering excellent service. It’s 35 miles from my home, but I still drive there to service my VW. I love working with Austin. He is honest and very attentive.

Ive gotten multiple leases over the last several years all through Sunset VW. Im hoping my next one will be just as good. Im happy VW brought back the color blue!