Monadnock Ford

We recently purchased a 2026 Ford Escape from Monadnock Ford and had a great experience working with Michael. Everything was straightforward, easy, and completely hassle-free. We were in and out of the dealership in about two hours, which was a huge plus. Michael was professional, knowledgeable, and easy to work with. There was no pressure and no unnecessary back-and-forth. He made the entire process simple from start to finish. We’re very happy with our new Escape and would definitely recommend Michael and Monadnock Ford to anyone looking for an easy car-buying experience. We would absolutely buy from them again!

I recently wrote a bad review but since then this place stepped up help me out got me on my way the owner and one of the salesmen explained what had happened in the miscommunication I thought it was very awesome of them to do that and I changed everything in my first review I do recommend this place

Had a very frustrating experience working with this dealership. I agreed to purchas a car remotely the same day I called in, to have shipped, and the problems began right away. I provided my address and loan amount that I was looking for, and they sent me a cost breakdown. On 2 separate occasions, I let them know that the information on both was incorrect. Still, it showed up that way when they had to mail the paperwork to me via UPS. When I told them the address was wrong, they mailed it out again finally updated, and when I got all the paperwork back to them, they let me know that they forgot a form. All of these caused needless delays in the process that was pretty urgent for me. When I wired the money, I was given the wrong Business name, such that my bank would not accept the transfer online. I had to call my bank and explain the situation to them, where they corrected it, but this was after I was assured the incorrect name was accurate. On multiple occasions, I requested phone calls to talk through the process, and was only replied to via text. The several mess-ups and delays on their end were a head scratcher, and I am still waiting on my car over 3 weeks after agreeing to purchase. On top of it all, there was seemingly no contrition for each misstep along the way. I was pretty taken aback by the customer service experience, and constantly needing to track them down. Here I am, waiting for my car one day after the estimated arrival still with no firm date. The experience may be different in person, and I understand mistakes happen, but I would suggest buyer beware if you are not physically walking in to purchase a car on the lot today. I shared this frustration with them - of wasted time, of having no transportation access, and generally timeline uncertainty over something I was excited for - and finally received a call 20 hours later. I asked whether any concessions could be made for any extras at the very end and suggested floor mats, but was told no. I am still excited for the car, but it put a damper on the experience when you're waiting for weeks, without transportation, and don't feel like you're being given the time of day after they take your money.

Great experience at Monadnock Ford. The sales team was courteous and knowledgeable. The finance manager was prepared and concise. Overall a great experience!

Great customer service, worked with me to find a great vehicle for my family. Answered all my questions, I’m very pleased with my experience.

I’ve been here numerous times and the service department has always taken great care of my cars.

Always friendly and good service did a great job on my leather seat which was replaced

I have had repeated bad experiences since the previous service advisor left. I would have to right a book. I am not going to do that I will take my complaints up with Ford Customer care and if they do something great if they do nothing I will understand why Ford is where it is today.

They were good to deal with and perform the work as they said they would.

Customer service was quick and professional while being easy to talk to. Probably the best experience I have had with a dealership in years.