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Audi London

(326 reviews)
2021 national dealer award
View 5 awards
2021 national dealer award 2021 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

Reviews

(326 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi London from DealerRater.

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We just purchased our first Audi and Bora and Dave were...

We just purchased our first Audi and Bora and Dave were an absolute pleasure to deal with. We had some difficulty finding a Q3 with the options we desired, but the Audi London team went above and beyond to expedite the build and delivery process. Thank you Bora

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Audi London is #1! What a tremendous experience! Mike...

Audi London is #1! What a tremendous experience! Mike Raposo made the whole car buying experience a pleasure. He kept me updated on the factory order of my RS6 Avant through the whole timeline up until the arrival just before Christmas and then made the delivery extra special as well. All in all a great experience from start to finish with Mike. Tony Leung and Andrew Rogers were also excellent during the whole experience and I cannot say enough for the service department with Kevin Dejean and Mike Arbour and the detailing crew as well, Jorge! Truly a spectacular team. Audi London has a customer for life! Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience purchasing my SQ5 with Andrew. He was...

Great experience purchasing my SQ5 with Andrew. He was very knowledgeable in helping with my decision and continues to reach out seeing if I have new questions. Exceptional dealer experience and an amazing car of course. Thanks Andrew and Audi London.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

My third car from Audi London , nice people,...

My third car from Audi London , nice people, professionals , pleasure to deal with. worry free, smooth transaction. When required process as customized to accommodate my needs.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I recently purchased my first Audi automobile from Audi...

I recently purchased my first Audi automobile from Audi London, while adhering to COVID protocols in place at the dealership. My career is in sales, so my expectation level for the sales process is high, Andrew Peplow and the team at Audi London did not disappoint. Andrew provided a thorough explanation of the models and trim levels, while keeping in mind the requirements that I had in a vehicle. This was not a high pressure sales process, all items were presented honestly and up front. Andrew and Bernie followed up on our discussions and we were able to make a deal on an A5. The pickup process was smooth, there was a minor issue but it was rectified immediately. A terrific experience to date, and a fantastic car from a great dealership. Hopefully this level of service continues throughout my Audi ownership.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Bora was very professional, knowledgeable and helpful....

Bora was very professional, knowledgeable and helpful. His attention to detail is second to none. He made purchasing a car extremely easy and I’ll definitely contact him first when looking to buy again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Mike at Audi London is super awesome to deal with; not...

Mike at Audi London is super awesome to deal with; not once did we feel pressure to buy. I’ve never felt this appreciated at a car dealership! Thanks Mike!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

We just purchased our first Audi Q3 and cannot say enough...

We just purchased our first Audi Q3 and cannot say enough positive things about this dealership and the people that helped us - Dave Grant, Mike Raposo and Kelly Pearce!!! Every encounter, e-mail, phone call was handled with exceptional customer service — warm, friendly, responsive, informative, patient. We never felt like we were being pressured into buying anything. Dave found the perfect vehicle for us, Mike went above & beyond on a unique situation with our trade-in and Kelly was always so helpful and friendly. Thank you Audi London for such an amazing experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My experience with Audi London has been great and very...

My experience with Audi London has been great and very smooth. Big thanks to Mike Raposo for taking care of me and checking on me during my health crisis. Also for figuring out how my phone connects allowing me to access the amazing features on my Q3. Both Mike and Kelly were professional and the whole process was effortless. Mary MacLeod

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

BEST EXPERIENCE EVER.MIKE, you're the GEM. Nothing can...

BEST EXPERIENCE EVER. MIKE, you're the GEM. Nothing can go wrong when Mike is there. He's on top of everything. He went extra mile to get us the best value for our trades. You can't beat him in awesome car buying experience. Also, Andrew is easy to deal with. Thank you AUDI LONDON & MIKE for exceptional buying experience. Priyan & Nirali

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.