Lending Group Auto

This has been one of the most frustrating and deceptive experiences I’ve ever had with a car dealership. The general manager, Baha, repeatedly assured us during the purchase process that the extended warranty could be canceled at any time without issue. Based on that representation, we agreed to purchase it. We canceled almost immediately — and were charged roughly $900. It has now been over 30 days, and we still have not received our refund. The warranty company has already confirmed that the funds were sent back to the dealership nearly a month ago. At this point, there is no excuse. The money is simply being withheld. Communication has been unacceptable: Baha promises specific call times and never follows through He responds to texts, sets expectations, and then disappears He repeatedly deflects responsibility onto staff We are constantly told “someone will call back,” and no one does We’ve also dealt with Leanne in the office, who has been equally unhelpful — providing vague updates, running us in circles, and ultimately ignoring follow-ups. The front desk has no answers, no visibility, and no ability to help. To make matters worse, the vehicle itself was sold to us with improper tires that failed within the first 1,000 miles. Once again, we were given promises that the issue would be handled — and once again, nothing was done. Same pattern: overpromise, disappear, repeat. At this point, it feels less like incompetence and more like a deliberate strategy: Say whatever is needed to close the deal Assure the customer everything will be handled Then avoid, delay, and ignore until the customer gives up We are still waiting on money that rightfully belongs to us, with zero transparency and no accountability. If you are considering doing business here, understand this: Once they have your money, getting anything resolved becomes a completely different experience. Proceed with extreme caution.

Great experience—friendly staff, smooth process, no pressure, clear communication, and excellent service. Highly recommend this dealership to anyone!

I couldn’t be happier with my new car! The whole process was smooth, stress-free, and honestly a little exciting. The team really listened to what I needed and helped me find the perfect fit within my budget.

Great service from start to finish! Everyone was friendly, patient, and helped me find exactly what I wanted. Highly recommend!

Great experience with Lending Group Auto! Laila was super quick to respond and super helpful, and Halim made sure everything got processed fast and smoothly. Really appreciated how easy they made the whole thing!

Watch out for oil leaks. When I drove 2+ hrs to come check out a car, they did communicate well, making sure that they had the car ready for me to test drive. However, when I arrived I found immediately that it had an illegal tint job. Jalim tried to assure me that it was legal, and it's California, nobody cares about that. I pointed out a dent to the frame and missing trim pieces, indicating side impact damage and he said somebody probably stepped on it getting out or dropped a water bottle on it, causing a dent in the frame. When reaching underneath the car, there was a massive amount of oil embedded in the sound deadening material indicating a significant oil leak. Inside, there was evidence of meth having been smoked charring the headliner. Overall, not a good car and not a great experience. I am glad I passed.

If I could give zero stars, I would. I bought a 2017 Land Rover Discovery from Auto Lending Group on July 6, 2025. During the short 15-minute test drive, the car seemed fine. No one disclosed any engine problems. Less than a month later (August 4), the vehicle broke down. I also purchased a full Vehicle Service Contract (VSC) based on what the manager (Halim) and salesperson (Taylor) told me: that it was bumper-to-bumper and I could take it anywhere for repairs, including Land Rover. That was a huge part of why I felt comfortable buying the car. Turns out, that was a lie. When the car broke down, I called the warranty company (Auto Assure), and they told me I couldn’t take it “anywhere”—I had to go to Auto Lending Group’s own shop due to a clause called a "tie-back.” I never would’ve agreed to that. I called the dealership, and the finance manager Kris just doubled down and said I had to bring it in to them. I didn’t trust them anymore and declined. After multiple calls and emails, I finally got permission in writing from the dealership to take the car to Land Rover. Land Rover diagnosed it the next day: over $16,200 in repairs needed. The car is basically unusable. Then, Auto Assure denied the claim anyway, saying the dealer never approved it—despite written approval. I called the VSC rep again (Terri), and he became aggressive, wouldn’t share his full contact info, and refused to communicate in writing. So now I have: A car that cost $15,900 A repair bill of $16,200 A warranty that covers nothing A dealership that misled me from the start I’ve emailed Auto Lending Group demanding they take the car back and refund all money spent. I will not deal with them any other way going forward. This place cannot be trusted. Avoid at all costs.

Shady dealer. I went in to get info on the red 2018 Ford Fiesta the have advertised and was told they were doing a "safety check". Turns out they've had it a year according to the Carfax report. This is the ol' bait n switch trick to get people into the dealer. not good.

Absolutely terrible car-buying experience. We decided to not buy from here solely on the basis of their customer relations. Note: don't mock a potential customer. Also, when the customer says to stop emailing them, then stop emailing them. I'd give 'em zero stars if I could.

I just wanted to take a few moments to share my experience buying a vehicle from Lending Group Auto for my son, who just turned 16. When shopping for a car, it's hard to find a good car at a reasonable price. It's even harder to find people that demonstrate integrity… after all it’s the car business. Today I hit the jack pot and couldn’t be happier. I found a GREAT car at a GREAT price! And Jesse and Halim were absolutely outstanding to work with. Their professionalism, honesty and dedication to customer service made this a 5-STAR experience for me. No games, no B.S, and the vehicle was beautiful. All of the cars on their lot looked very nice and well-kept. Their show room was immaculate. I have been car shopping for weeks and test drove many cars from other lots. I could not believe how some of these other cars looked. But not at Lending Group Auto. My car was in excellent condition. They have pride in their vehicles and care a lot about their reputation. They also know the market well and price their cars competitively. But it was the professionalism of Jesse and Halim that really stood out for me. They went above and beyond and I am very grateful for their help. I’ve only had the car for a few hours but I’m confident I purchased a great car at a great price. I will absolutely refer everyone I know to Jesse and Kalim and I will return to Lending Group Auto when I’m in the market for another car. Thank you guys!