Ontario Auto Ranch Ford

I was pleased with the service and they worked with me to get a deal done!

I received a recall notice from Ford for my F150. Called the Ford dealer in Ontario on 6/7/22. Some girl from their service dept. made the appointment for 6/10/22 at 8AM. It seemed to me that this girl did not know what was going on as I could hear her talking to someone in the background. I arrived at the service dept. on 6/10 at 7:50 AM after driving 40 mins to get there. A woman in service said "I don't know who made this appointment but we don't have those parts." "We won't have them until August." There were three people in that service dept. that morning and it was obvious from their mannerisms that they all hated their jobs. The woman I spoke to wouldn't even offer an apology. Right up there with the worst experience I have had at a car dealer.

This dealership lacks moral integrity! They want a 8k - 16k markup on the 2021 Bronco, a nonrefundable $1500.00 deposit, but wait that's not even the most unrealistic expectation. The general manager said "yes, we still want to place miles on the vehicle you just placed a deposit on!. WTH! How does that work? Any place I have ever purchased any item, once a deposit is provided, that item is basically set aside, locked away, off limits! No at Ontario Ford, nope we take your deposit and let others test drive the xxxx out of it until you take delivery??? Ah, no thanks. Go to Steve's Hometown Motors ask for Mark, they are only 25 minutes away in Weiser, ID and they know how to truly sell you a vehicle without all the new hype of over pricing and unrealistic expectations.

I brought my vehicle to the Auto Ranch for repairs and regret that decision completely. My vehicle has many more issues now than before. The technicians are supposedly educated and certified but can't give answers. The management acted so cowardly and unprofessional, and left a customer feeling ignored, and written off as to coming to a resolution. For being a small town, locally ran company who values themselves on customer service, respect and mom and pop shop morals, I am truly saddened and feel completely disrespected.

I was in the middle of a 1200 mile road trip when a brake line went bad on my vehicle. I went to these guys because they were the closest Ford dealer. They found a part for me, asked a tech to work overtime, and got my vehicle fixed up, and sent me on my way. I didn't know if I was going to make it to my destination but, because they were so responsive, I was able to make it on time. Although I've only dealt with the service center, I'm seriously considering these guys when I buy my next vehicle. And they're about 800 miles from my home.

They worked extremely hard to get my deal all together. Definitely was able to get a deal worked out for me, where other big name places didn't try to get anything done. They were up front with everything. They treated my wife and I just like we were best friend

These guys are horrible in the sales department! Austin Lev is the manager and pulled my credit report 6 different times for a F350 diesel they can't even sell me in Ada county because the emissions have been deleted! Then he told me I should lie to the DMV and register it in another county!! Only finding this out after financing was approved! Glad I didn't make the trip out there first! Total waste of time, don't waste yours!

I am still hopping that when I call you actually have the truck in stock. This is about the 6th time. False advertising???????????? Sales man called promptly after inquirey, only reason you get any stars

Wish I could give 0 Stars. Drove 460 miles one way and then drove back home...what does that tell you. No thanks Sheman, should have spent the 135.

I was passing through Ontario in my new Outback when I had many warning lights flashing, gear shifting problems, etc. Ron in the service department was great. He took my car in right away (next appointment was 3 days away), ordered the needed parts for next-day delivery and had the car fixed as soon as parts arrived. Lori arranged for me to have a loaner car, a brand-new 2018 Outback, for the two days. They left me my car for after-hours pickup and I was able to return the loaner at the same time and was on my way out of the state. All this at no charge!