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Volvo Cars Mall of Georgia

(2,325 reviews)
Visit Volvo Cars Mall of Georgia
Sales hours: 7:30am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 7:30am–7:00pm 7:30am–7:00pm
Tuesday 7:30am–7:00pm 7:30am–7:00pm
Wednesday 7:30am–7:00pm 7:30am–7:00pm
Thursday 7:30am–7:00pm 7:30am–7:00pm
Friday 7:30am–7:00pm 7:30am–7:00pm
Saturday 7:30am–7:00pm 7:30am–7:00pm
Sunday Closed Closed
2023 state dealer award
View 10 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (678) 208-3469 (678) 208-3469
Used (888) 359-2468 (888) 359-2468
Service (888) 825-0598 (888) 825-0598

Reviews

(2,325 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volvo Cars Mall of Georgia from DealerRater.

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Communication by and with our sales rep, Russell was...

Communication by and with our sales rep, Russell was nothing but professional. He answered all of our myriad questions, researched those that he did not know the answers to and, was a timely and open throughout the process.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We value our customers and we look forward to seeing you on your next visit. Take care!

We walked in knew the car we wanted. Everyone was very...

We walked in knew the car we wanted. Everyone was very helpful informative, with a smooth process. No pressure whatsoever. Thank you for your help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind review, we are happy to pass along your comments to the team here at Volvo Cars Mall of Georgia! We hope you have a great day!

Keith Williams and the staff are fantastic. He was...

Keith Williams and the staff are fantastic. He was extremely patient, professional and thorough. Great purchasing experience where it was an easy and smooth process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Lamonica, we're happy you found our staff to be so supportive during your experience here at Volvo Cars Mall of Georgia. Thanks for your business! Take care!

Always a pleasure to deal with Volvo MoG. The Service...

Always a pleasure to deal with Volvo MoG. The Service dept goes over all work my car needs and when I pick up my car, it's always cleaner than when I dropped it off! Marcus and his team are the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for writing this fantastic review, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. We are always more than happy to assist you if anything else comes up. Take care!

Great customer service and very responsive. Answered all...

Great customer service and very responsive. Answered all of my questions throughly. They had all of the paperwork ready to go when I got there. Smooth process!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, it is great to hear that everything was completed quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

I had the easiest, most pleasant car buying experience at...

I had the easiest, most pleasant car buying experience at Volvo Cars Mall of Georgia. The staff was knowledgeable, attentive, and professional. Dalin in sales and Ken in finance are top-notch!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind words and congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

I was not looking forward to the new car buying ritual,...

I was not looking forward to the new car buying ritual, but the customer service at Volvo Mall of Georgia was outstanding! They made the whole experience worth it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your comments keep us motivated and working hard for all our guests! We hope to see you soon!

Very relaxed and did not feel pressure to make a decision...

Very relaxed and did not feel pressure to make a decision immediately. Was given ample information on the vehicle I was considering, which helped me in making a final decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction means a lot to us, and we truly appreciate you choosing Volvo Cars Mall of Georgia for your automotive needs. Please don't hesitate to call if you'd like further assistance. We hope to see you soon!

Ashley was very knowledgeable and easy to work with. I...

Ashley was very knowledgeable and easy to work with. I would recommend her to anyone interested in a Volvo. Ken was also professional and straightforward. Very happy with the purchase and the service given.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It is great to read such wonderful comments about your recent experience with us, Mcsanna! Tim Dalton - General Manager - Jim Ellis Volvo Cars Mall of Georgia - tdalton@jimellis.com - 470-655-3701

Was looking to replace my daughter's Toyota RAV4. My...

Was looking to replace my daughter's Toyota RAV4. My daughter test drove and had wanted the Jaguar E-Pace. However, after 3 weeks of back and forth with Jaguar Sales, my daughter had such a detrimental experience, she completely turned off from the entire line of vehicles. She commented how amazing and simple my Volvo 2019 purchase was and she had expected the same professionalism when dealing with Jaguar. Previously, I purchased a 2019 XC40 and love the dealership, their service and, of course, the car, so I called David in Sales. Just over a few phone calls and emails, David was able to find the perfect car, and within a few hours, Ken in Finance was able to put a deal together Honestly, she noticed that Volvo Cars, Mall of GA treated her with more respect than the other place. They respected her/my time and understood what she needed in the car. We now have two Volvo XC-40s and are very happy with our choice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Stacey, your positive review means a lot to us and we’re happy we could help you! Tim Dalton - General Manager - Jim Ellis Volvo Cars Mall of Georgia - tdalton@jimellis.com - 470-655-3701