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Volvo Cars Mall of Georgia

(2,325 reviews)
Visit Volvo Cars Mall of Georgia
Sales hours: 7:30am to 7:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 7:30am–7:00pm 7:30am–7:00pm
Tuesday 7:30am–7:00pm 7:30am–7:00pm
Wednesday 7:30am–7:00pm 7:30am–7:00pm
Thursday 7:30am–7:00pm 7:30am–7:00pm
Friday 7:30am–7:00pm 7:30am–7:00pm
Saturday 7:30am–7:00pm 7:30am–7:00pm
Sunday Closed Closed
2023 state dealer award
View 10 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (678) 208-3469 (678) 208-3469
Used (888) 359-2468 (888) 359-2468
Service (888) 825-0598 (888) 825-0598

Reviews

(2,325 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Volvo Cars Mall of Georgia from DealerRater.

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Volvo Cars Mall of Georgia

The experience was pleasant, the sales team honest and straight forward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jay, thank you for the review and high star rating! Until the next time we meet, take care!

Love my new XC90 Recharge- Thank you Richard!

Incredible buying experience! Everyone had the best attitude! No fuss negotiations. Had the pleasure of working with Richard Nourie and Zach #1. Couldn't recommend more!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Caitlin, we're glad to hear you had an incredible buying experience with Richard and Zach. Your recommendation means so much to us and we're proud to have earned it. Enjoy your new car!

Volvo XC60 sale

After searching locally for a used XC60 and not finding what we wanted, we broadened our search. We found exactly what we were looking for at Jim Ellis Volvo Cars Mall of Georgia. At first, I was reluctant to purchase a car out of state until I spoke with sales representative Richard Ramey. Richard treated me like I was in the show room and not hundreds of miles away. He took the time to explain the purchase process and answered any questions I had. Richard followed through from the first phone call until we met him in person to pick up our vehicle. We experienced exceptional customer service from Richard and from the Jim Ellis Volvo team. I would recommend this dealer, even if your have a four hour drive to get there, like we did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for highlighting some of our staff who helped make this such a great buying experience, Jonathan! We'll be sure to pass along your kind comments to Richard and the team here at Volvo Cars Mall of Georgia. If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. We hope you have a fantastic day, and enjoy your new car!

Great experience with Jim Ellis Volvo hopefully service...

Great experience with Jim Ellis Volvo hopefully service will prove to be just as wonderful. Had what I needed in stock. Buying process was very short.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! At Volvo Cars Mall of Georgia, we value our customers and we look forward to seeing you on your next visit. Take care!

Friendly staff. Zach made sure we were given the best...

Friendly staff. Zach made sure we were given the best price. Alexis prepared the paperwork real fast and got us out of there in no time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Volvo Cars Mall of Georgia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great Experience!!!

Hats off to Zach Miller-Hogg and Ashley Bush! I had a horrible experience at Volvo Cars of Marietta and had decided I wasn't going to buy a Volvo as a result of that experience. Corporate got involved and sent me information to connect with other dealers. I started communicating with Zach from Volvo Cars Mall of Georgia online and he was always attentive and answered all my questions. Whenever I wanted information or pictures he sent them right to me. I still couldn't get over my experience at the other dealership and started looking at a Lexus SUV. I decided to leave the Lexus dealership and go by and actually meet Zach and just see if my experience online matched in-person. He was busy but assigned Ashley Bush to me to help while I was there. Their customer service matched what I received online and as a result, they pulled me back into the Volvo spirit and I walked away with my Volvo XC60 Inscription that day. They beat the offer at Volvo Cars of Marietta and at both Lexus dealerships. Despite the distance for some, please go see them at Volvo Cars Mall of Georgia and let them be your Volvo dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for highlighting some of our staff who helped make this such a great buying experience! We'll be sure to pass along your kind comments to Zach, Ashley, and the team here at Volvo Cars Mall of Georgia. Your recommendation means so much to us and we're proud to have earned it! If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. We hope you have a fantastic day, and enjoy your new car!

Incredible buying experience! Everyone had the best...

Incredible buying experience! Everyone had the best attitude! No fuss negotiations. Had the pleasure of working with Richard Nourie and Zach #1. Couldn't recommend more! Ask for these guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, that's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

Overall an amazing experience! I got the best deal on a...

Overall an amazing experience! I got the best deal on a 2020 T6, and got it delivered to Birmingham. Everyone was friendly and efficient along the way!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Volvo Cars Mall of Georgia for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

Hats off to Zach Miller-Hogg and Ashley Bush! I had a...

Hats off to Zach Miller-Hogg and Ashley Bush! I had a horrible experience at Volvo Cars of Marietta and had decided I wasn't going to buy a Volvo as a result of that experience. Corporate got involved and sent me information to connect with other dealers. I started communicating with Zach from Volvo Cars Mall of Georgia online and he was always attentive and answered all my questions. Whenever I wanted information or pictures he sent them right to me. I still couldn't get over my experience at the other dealership and started looking at a Lexus SUV. I decided to leave the Lexus dealership and go by and actually meet Zach and just see if my experience online matched in-person. He was busy but assigned Ashley Bush to me to help while I was there. Their customer service matched what I received online and as a result, they pulled me back into the Volvo spirit and I walked away with my Volvo XC60 Inscription that day. They beat the offer at Volvo Cars of Marietta and at both Lexus dealerships. Despite the distance for some, please go see them at Volvo Cars Mall of Georgia and let them be your Volvo dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thanks for your great review, and for giving our dealership such a five star rating! Thanks for highlighting some of our staff who provided you with such a positive service experience. Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are happy to pass along your comments to Zach and Ashley here at Volvo Cars Mall of Georgia. Please let us know if there is ever anything else we can do for you. Have a great day!

Worked with both David and Jose. They were very flexible,...

Worked with both David and Jose. They were very flexible, which was what I needed. In addition, they were great about going above and beyond to give me information about the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Pamw, thank you for your kind review; we are happy to pass along your comments to David and Jose! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!