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Victory Mitsubishi

(1,824 reviews)
Visit Victory Mitsubishi
Sales hours: 10:30am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 8:00am–5:00pm
Tuesday 9:00am–9:00pm 8:00am–5:00pm
Wednesday 9:00am–9:00pm 8:00am–5:00pm
Thursday 9:00am–9:00pm 8:00am–5:00pm
Friday 9:00am–9:00pm 8:00am–5:00pm
Saturday 9:00am–8:00pm 8:30am–2:00pm
Sunday 10:30am–5:00pm Closed
New (877) 668-1971 (877) 668-1971
Used (877) 668-3187 (877) 668-3187
Service (877) 743-7117 (877) 743-7117

Reviews

(1,824 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Victory Mitsubishi from DealerRater.

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Professional very courteous and helpful looking for the...

Professional very courteous and helpful looking for the customer best interest smart and patient knowledgeable about the cars and pricing well dressed and confident person

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Never AGAIN

My Review That was posted before this wasn't my doing Starvos ( Manager that u see in the video above ) filled out tthe survey after asking me for my phone to do something for the bank if anyone knows me i don't sepak nor write the way that on that he did on that review Honeslty I'm very unhappy and frustrated with the back and forth all i asked before the paperwork and after the paperwork was sign that whatever we agreed on would be meet and it simply hasn't been meet i purchase this vehicle Feb 3 2020 i came into your establishment at around 12 noon with my girlfriend i didnt leave or sign anything until after 5pm when i advised my salesmen Chris Allen that i have to be at work at a certain time and it still ran over into me being late for work 1st off when i asked to test drive the car it was in the very back with all the other trade ins and repo cars that was in the back i didn't notice any tire problems from then until Mr Allen Drove the car out before test drive i saw condensation in the left head light the tires where low especially the right rear and right front tire and the left rear tire was flat I asked would this be changed he told me yes the serivce department would take care of it I said okay no problem ( only 1 tire was changed 2 tires has still slow leaks since feb 3 ) 2nd the scratches I asked about these before and after paperwork was signed i was told that it would taken out still hasn't been done 3rd when i asked why wasnt i able to see another vehicle Starvos told me this is what you can get ( bullcrap the bank said there was 3 different cars i could of gotten into on there lot was only shown 1 not fair to weigh my options and back me into a corner) 4th ive taken this car to the shop to many times to your service department yesterday i called to speak to Chris( Owner Of Victory) your rep Nicole hung up on the phone on me giggling 2x i walk over to the smaller building to talk to a whoever was in charge a manager owner someone who ever at that point i was very frustrated your people hung up the phone im gonna be in the serivce department all day yet again I've called out of work just to make sure this car in proper condition still isn't I'm getting the run around and this and that the car is fine but im back here again at the serivce center. 5th i brought my car in service only 1 tire was replace and 2 tire still leak since i bought the car its making a whole bunch of nosie especially when i put my foot on the brakes my head lights have condensation in them plus starvos made me uncomfortable he took my car out of the shop and told me to take him to court becuase i walked over to the across the street to speak to someone ( i was offer a seat buy someone sitting at there desk im alreadt frustrated and not in the mood because again the passing the buck crap they felt i was aggressive and threatening bullcrap) after the serivce manager told me i have to purchase tires what the xxxx is that plus Starvos took my car out the shop he told me if i left my car there he was calling the bank to say i abandon the car which would default on the loan mess up my credit i have him on recording especially the one when he call my girl i just want 2 new tires and my headlights replace and figure out what my car is making the nosie that it is simple very simple. #NEVERAGAIN Im Contacting #News12Bx #Mitsubishicorporation #BetterBusinessBureau#ConsumerAffairs Also I'm Reaching out to all 3 credit credit bureaus to make sure me and my girlfriend information is proctected just incase due to the threat Starvo had to say we gave the dealership we dont trust them any more.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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BUYERS BEWARE!

This dealership is composed of liars and cheats!! I went into the dealership today because of the low-priced cars listed on cars.com. I negotiated with the Manager, I think his name was Jason, a price for a car that I wanted and when I was about to pay for the car, was told that the price was $2,500 higher than we had agreed to. Talk about false representations! I explained to the Manager that it wasn't ethical that they posted cars on their website that were in reality $2,500 less than the selling price - he told me to "read the fine print" and that this disclaimer was "on their website" which it isn't. Before I even drove here, I spoke with a Sales Rep who confirmed that there were "no hidden fees." BUYERS BEWARE.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Scammers, lie about pricing. DO NOT SIGN ANYTHING

Went to look at a car that was listed online for $16,499. Told them I was not interested in financing the car. They said it would be $2,500 extra if I didn't want to finance, so I agreed to finance. We settled on a price of $15,999. I submitted the credit application and moved into the room with the finance manager. When it came time to sign the paperwork, I noticed the amount was about $3,000 higher than the price we agreed upon and he had written on the paper in front of me. The finance manager said he would get the salesman back. The salesman came back and said he explained to me already that I was being charged $3,000 more than what he wrote on the paper. Of course he didn't! He refused to honor the original deal and I walked out. BE CAREFUL DEALING WITH THIS COMPANY. If I didn't realize the scam they were pulling I would have ended up paying $3k extra!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Well I’m not happy at all because they sold me a car with...

Well I’m not happy at all because they sold me a car with a scratch an they told me they will pay for the paint and I’m still waiting they lied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

After long periods of years with the company I find the...

After long periods of years with the company I find the service is very go complete and guaranteed. Customer service to the customers is very good and respectfull.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

good service

Jason was a great person. Very helpful. Very fast. Very nice person. Made purchase quick and easy. Never gave up on helping me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Honeslty Just Got my first car a 2018 hunydia elantra...

Honeslty Just Got my first car a 2018 hunydia elantra with 39007 miles honeslty im not happy with the car the car was way over priced $550 for 72 months which if i stay with the car which im not its 41000gs f***k outta here plus it had to be serivced not once but twice unreal then when i asked for a different vehicle im told by starvors "i mailed the title to you when you get it then come in " its a bunch of bullcrap they didnt even want to consider a different car im call a Attorney this isnt right the car has to go in the shop tomorrow once again thanks victory i didnt really have a victory just headaches and passing the buck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Kevin, Thank you for the review. at the time of purchase, you were very happy with the vehicle of your choice. because of your credit situation this was the best approval the bank offers you at that time. I’m sorry for any inconvenience this may cause Please feel free to call us at 718-515-4600 ask for Reena. Thank you in advance

Jason Is the beat, he got me sand muy Friends a car ver...

Jason Is the beat, he got me sand muy Friends a car ver quico witt no Monet down. He te best, everyone come to him

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jason was so personable, kind and patient I decided to...

Jason was so personable, kind and patient I decided to come back a 2nd day and give more cars a test drive. I didn't want to work with anyone else because Jason never made me feel pressured to do anything I didn't want to do. He was very knowledgeable on the features of the vehicle when we went for a test drive. I recommend every customer to work with Jason if they're looking to purchase a new or used vehicle. Thanks Jason and Joseph

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.