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Genesis Chevrolet

(61 reviews)
Visit Genesis Chevrolet
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
New (866) 757-5719 (866) 757-5719
Used (888) 470-2501 (888) 470-2501
Service (888) 471-4260 (888) 471-4260

Reviews

(61 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Genesis Chevrolet from DealerRater.

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The Genesis service manager Ken took a personal interest

The Genesis service manager Ken took a personal interest in making sure our 2018 Volt had the maintenance services it needed. And he identified one we weren't aware of (our tire sealant and compressor kit had expired), for which we are most grateful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The team was very helpful and informative.

The team was very helpful and informative. Cameron has an insurance team that also helped with making the car experience great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Backup camera and cable needed replacement + new brakes

Backup camera and cable needed replacement + new brakes and oil change. Service consultant Eddie Freeman gave me info I needed to have confidence about repairs needed. Genesis also called GM to advocate that the cam and cable replacement should not be necessary yet and GM agreed to cover much of the replacement cost. And since it would be a day or two before the replacement, the Genesis service manager arranged a loaner car until the truck was ready. This saved me on the 45 minute commute from my home to Genesis! I am a happy customer and glad I went to Genesis!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone was very friendly and understanding.

Everyone was very friendly and understanding. All of my questions were answered. I was able to get the car I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Everyone is always helpful and friendly and good at their

Everyone is always helpful and friendly and good at their jobs the guy that helped me was very nice @ i would recommend genesis chevrolet to everyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Poor customer service with inaccurate information.

Poor customer service with inaccurate information. Poor inter office communications between employees. I was very disappointed with missing an opportunity to purchase a corvette they were advertising.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave us this feedback. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (586) 775-8300. We look forward to hearing from you.

I drove across town from my home in Troy, passing at

I drove across town from my home in Troy, passing at least five or six Chevy dealers on the way to Genesee Chevrolet to purchase my Corvette. This is a family operation and Cole and Rob made me feel like part of the family. An honest, professional, and personal experience that will keep me coming back whenever our family is in need of a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

2022 Blazer RS Experience

Vince Galici made buying our 2022 Blazer RS a fun experience. He helped us get the best price and showed us how to use all the vehicle features. Thanks Vince!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your kind review; we are happy to pass along your comments to the team here at Genesis Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Negotiated long-distance to obtain a 2023 Bolt EUV.

Negotiated long-distance to obtain a 2023 Bolt EUV. Very upfront, professional throughout this successful transaction, with timely communication and active efforts to locate a vehicle. No dealer mark-up as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Randy, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Classic bait and switch sales tactics.

Classic bait and switch sales tactics. Advertised a Silverado 2500 for 47,000. When I called to inquire about the truck I was informed that that price was only for GM employees and the actual price was 52,000.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Sorry for the confusion but this is not a bait and switch tactic. In Metro Detroit a majority of our customers are or qualify for the GM Employee Discount Program. Therefore we provide both the MSRP and the GM Employee Pricing both of which are clearly marked on our website. We apologize for the confusion but it is certainly not a bait and switch tactic.