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Genesis Chevrolet

(63 reviews)
Visit Genesis Chevrolet
Sales hours: 10:00am to 2:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–2:00pm Closed
Sunday Closed Closed
New (866) 757-5719 (866) 757-5719
Used (888) 470-2501 (888) 470-2501
Service (888) 471-4260 (888) 471-4260

Inventory

See all 260 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since October 2017.
Thank you for visiting Genesis Chevrolet's virtual online showroom. We are located in Eastpointe Michigan on Gratiot just south of 9 Mile Rd. We sell and service Chevrolet cars trucks SUVs and commercial vehicles. We also offer parts service and collision repairs. Visit our website at GenesisChevrolet.com to view hundreds of new and pre-owned vehicles including a large selection of Certified Pre-Owned Vehicle you can also complete all of part of your purchase online and request home delivery. If we can be of assistance please contact us at 586-775-8300.
Great Cars Great Prices Amazing Customer Service

Service center

Phone number (888) 471-4260

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

(63 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Genesis Chevrolet from DealerRater.

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I AM SO IMPRESSED WITH THE GENTLEMEN NOTED AND WANT TO MAKE SURE THEY ARE RECOGNIZED BY FELLOW EMPLOYEES AS WELL AS CHEVROLET. THIS WAS THE VERY BEST OF THE BEST CUSTOMER SERVICE I'VE EVER HAD AT ANY CAR PURCHASE PRIOR TO HERE. I WAS TOTALLY AT EASE DURING EVERY STEP OF THE PROCESS AND TRULY BELIEVED THE DEALERSHIP, EMPLOYEES, AND MYSELF, WERE EXTREMELY SATIFIED WITH THE END RESULT. BRAVO TO NICHOLAS, FADY, AND TEDDY!! MY SINCERE THANK YOU!!

I AM SO IMPRESSED WITH THE GENTLEMEN NOTED AND WANT TO MAKE SURE THEY ARE RECOGNIZED BY FELLOW EMPLOYEES AS WELL AS CHEVROLET. THIS WAS THE VERY BEST OF THE BEST CUSTOMER SERVICE I'VE EVER HAD AT ANY CAR PURCHASE PRIOR TO HERE. I WAS TOTALLY AT EASE DURING EVERY STEP OF THE PROCESS AND TRULY BELIEVED THE DEALERSHIP, EMPLOYEES, AND MYSELF, WERE EXTREMELY SATIFIED WITH THE END RESULT. BRAVO TO NICHOLAS, FADY, AND TEDDY!! MY SINCERE THANK YOU!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Michael, thank you for the oustanding review! We sincerely appreciate it. We look forward to assisting you again in the future. Best wishes!

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Service continues after the sale. The service department is timely, professional and informative as to all service concerns.

Service continues after the sale. The service department is timely, professional and informative as to all service concerns.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Terrible place , bought car AS IS , not j owing it was not inspected and it blew up the next day … I now have a bank Loan and no car , terrible …

Terrible place , bought car AS IS , not j owing it was not inspected and it blew up the next day … I now have a bank Loan and no car , terrible …

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Dear Mrs. Diulio, We are concerned and somewhat confused by the nature of your recent communication with us. We strive to treat every customer with honesty and transparency, and we want to reiterate the facts surrounding your purchase to avoid any misunderstandings. The BMW you purchased was clearly represented as an AS-IS vehicle. This was disclosed in multiple ways: A prominently displayed AS-IS sticker in the window of the vehicle Final purchase paperwork that explicitly stated no dealer warranty Multiple documents reviewed and signed at the time of purchase, including over ten initialed or signed acknowledgments that confirmed your understanding of the vehicle’s AS-IS status Additionally, we informed you that the vehicle had not undergone an inspection, and we encouraged you to have it inspected by a mechanic of your choice prior to finalizing the purchase. You declined that opportunity. We also offered you a vehicle service contract that could have covered situations like this, which you also chose not to purchase. The vehicle was sold on August 15th and, to our knowledge, operated without issue for 27 days. We did not receive any communication from you until September 10th, which is a significant time after the sale. We understand that this is a stressful time for you and that car issues are never welcome—especially now. Our intention is not to add to your stress, but simply to ensure clarity on the facts and the terms agreed upon at the time of sale.

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Our salesman was very knowledgeable of his job polite great customer service and in the future, we will return to purchase another vehicle.

Our salesman was very knowledgeable of his job polite great customer service and in the future, we will return to purchase another vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Had service on my corvette the price was reasonable and the service was outstanding. I will bring my chevys there always no need to shop around. My service advisor was Sam as good as it gets.

Had service on my corvette the price was reasonable and the service was outstanding. I will bring my chevys there always no need to shop around. My service advisor was Sam as good as it gets.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Very helpful and knowledgeable. It’s always a concern when going through this process. I could not have been more pleased. I would recommend this dealership to anyone who is thinking about buying or leasing a vehicle

Very helpful and knowledgeable. It’s always a concern when going through this process. I could not have been more pleased. I would recommend this dealership to anyone who is thinking about buying or leasing a vehicle

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Always do a great job, fast service, shuttle service and they communicate throughout the repair process.

Always do a great job, fast service, shuttle service and they communicate throughout the repair process.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I arrived for my appointment and was waited on. I did not have to wait long. Everything was done

I arrived for my appointment and was waited on. I did not have to wait long. Everything was done

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Tadd was fantastic. Very helpful throughout the process and got me out of a rough spot. I will always use him for advice/next vehicle. Will recommend to family and friends!

Tadd was fantastic. Very helpful throughout the process and got me out of a rough spot. I will always use him for advice/next vehicle. Will recommend to family and friends!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I have been a customer for quite some time. I have never had an issue or complaint.From buying a car,to having it serviced it's been a great experience.I drive the extra miles to use their service.I appreciate the staff who sign me in,the techs and mechanics.and the cashier's who check me out.Their all so friendly and professional.My thanks to all of them.

I have been a customer for quite some time. I have never had an issue or complaint.From buying a car,to having it serviced it's been a great experience.I drive the extra miles to use their service.I appreciate the staff who sign me in,the techs and mechanics.and the cashier's who check me out.Their all so friendly and professional.My thanks to all of them.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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