Hawk Ford of St. Charles

The Service Department was very helpful, and I especially want to thank Josh in Quick Service for taking care of my F350 roll hardtop installation. Everyone I spoke with was polite and professional. One suggestion: it would be great if photos were added for all members of both the Service and Sales Departments. This would make it easier to know who to thank and recognize. The only hiccup was in communication between departments. My salesperson, DJ, was on vacation but had told me the part should arrive by Thursday. I had to call Sales myself to check on it, and while Chris in Sales (covering for DJ) was helpful, he was swamped with management duties. I called back to Chris later that day, but he had already left without following up, so I still didn’t know if I could bring my truck in for the installation—no one seemed to know. The next day, I called Quick Service (contact info provided by DJ) and spoke with Josh. At first, he couldn’t find the roll top but then located it, confirmed it was there, and told me to bring the truck in. He completed the installation that day—great service once I connected with the right person. Overall, I’m very happy with the service and appreciate everyone’s hard work.

Excellent experience with the dealership and the staff I?m a repeat customer for life and I definitely will refer friends and family to this dealership in all my years of buying cars. This has been the best experience I have ever had so I?m customer completely

Eric was awesome, didn’t treat me like just a customer., Hawk gave me a great deal on my trade in and an awesome price on my new purchase. Absolutely recommend

Paul is very personable and easy to talk to and made it easy to buy a car.

Service was awesome and the tech was great. It's clear Hawk Ford is a client centric dealership and I'm going to continue to go back

The communication was good. They listened to and checked all concerns. They seem very professional.

From the time I stepped out of my vehicle, this dealership was very professional. I never felt pressured into making a purchase.

No reason to go anywhere else!!! Service is above and beyond. My son will be graduating next year and he has been looking at a Mustang, I will be buying at Hawk.

Made an appointment for an oil change. Arrived 5 months early for my 8:00 appointment for my F-250. Waited an hour and a half to complete a simple oil change. Service advisor stated that the rotors were installed on the wrong sides, but in fact installed properly. Will never go back. I do not like going through the commercial truck center. I.used to get oil change in the in the old quik lane. Liked it better there, but doing worry. Will not get oil changes at Hawk any longer.

Service is always very fast and customer service is very friendly. Waiting area is also clean and comfortable.